Digi-Key Corp

"I ordered my parts from Digi-Key in the USA on July 28. They arrived at my house in Australia on August 3 - that's one week to travel to the other side of the planet. The order was perfect and everything arrived very well packaged in recycled, environmentally friendly packaging. Their communication was excellent and I had no problems navigating their website, and their price was much lower than any local vendor even after shipping. I have no qualms at all about recommending their service."

First you pass the order, no problem to pay with a credit card, then they ask you to pay by bank transfer! No reason given! Then they asked some questions for their "compliance" but answer did not exist... "what is the name if the end user?" the end user has no name yet, they are starting! Then they cancel your order, ok then refund us asap, they take days to send the form, because we have to contact them directly! Then they dont know when they will refund! Terrible experience! Avoid this company!

I've been dealing with Digi-Key for over 20 years now.
Their engineering support is excellent, and they are the go-to for me.
I'm a component engineer for a U.S. based automation manufacturer, and will continue to use them every day!

I ordered a handful of passive components (resistors, capacitors, etc) and most of my order arrived. But there were also 92 pcs of an IC that I did not order. I called to find out if they wanted those back (they looked expensive) and they did... and about 3 days later my accounts payable department received an INVOICE for hundreds of dollars for those items.

The items I never ordered. That they only knew about because I was nice enough (dumb enough) to call and say, "Hey - do you want these back?"

The fun thing is that they can send your accts payable department an invoice in just 3 days but it will take them 2-3 weeks to process the return when you ship the things back with their label. They don't even have the decency to put 30 day or 60 day terms on the invoice, its "pay upon receipt" and I bet a lot of times, it does get paid.

Consider using Mouser instead. They're my new go to, their website is easier to navigate and they seem like they might even be run by people with a soul.

They manipulate you and are not clear on actual amount you need to pay for your product. I bought a board, firstly it didn't reach in time, second, it was imported but on the site it was written that it is available in the country, so i paid custom duty also, Board cost 42 $ after delivery charge, after custom duty it reached to 90 $, i would have looked for another MCU(board), had i known that its total cost 90 $. Completely disappointed, better look for other sellers

Digi-Key will have you waiting weeks for parts to arrive only to find that they canceled your order because they have a past order on file at a different address, and they wanted you to tell them what your old address was.

(I've lived at 3 different addresses since I placed my order over 5 years ago. I have no idea which one they were asking about...)

I Purchased a box of wiring and had realized the gauge of the wiring was wrong so I called them back within 23 minutes of my order and they stated they could not help me in any way and didn't even offer to change the order. 23 minutes…ridiculous. I will make sure I avoid Digi-Key in the future.

I don't understand their shipping practice. I ordered something paid for FedEx and also have a so-called tariff fee was not. So it doesn't pay to buy from them unless you're going to buy more than 10 items I won't use them again I suggest if you're gonna buy one off items don't use them they're shipping. Practice is absolutely terrible.

Why offer to accept paypal for payment only to ask for me to wire transfer them money then threaten to cancel the order If I don't agree to that? Who does that in 2023? Red flags throughout the whole process, never want to go near them again.

I buy over $5k of parts from them every year. Their customer service reps have no idea what they are doing and they seem to hate their jobs and their customers. If you have a defective product from a supplier or ask them to follow up on an issue don't expect that they will follow up without constant reminders.

Submited an online order for a small product. Within 30 minutes, I tried contacting Digikey to cancel the order. Received an immediate reply from the agent that order was in warehouse and could only be returned at my expense with an RMA. Left a voice message with the customer manager, which was never returned.

I'm a researcher and was looking for some evaluation board /kits. I happened to order some from Digilent, Mouser, and digikey using the same credit cards. The transactions went through with digilent(about$300) and mouser( about$50). Digikey credit card department declined the transaction and asked for a copy of driving ID or personal check cancelled copy before they could approve a transaction for about $32. They acknowledged it's not from the credit card company, it's from their random selection of the customers to demand for additional paperwork. The credit card department representative was quite arrogant.
I could afford to pay double or triple the price than that from digikey, but would never like to expose myself to this low level service / attitude / demands. I would never do or recommend doing business with digikey.
Dr Ash

Really poor customer service - my order went missing between DK and UPS - DK said i must track it via UPS - i say no thats your job i have not contracted with UPS you have - then after another 5 days wait i ask DK to cancel the order as it is lost - they dont reply to the email requests - they are a bad company with no customer service - use Mouser or another parts supplier.

Beware will ask for wire transfer and copy of your ID to place an order even though they accept applepay or PayPal that are secure.
Get ready to have your identity stolen.

This company just cannot get it together from botched orders to non existent no solution just excuses and they call that customer service 3 strikes and you are out works in baseball and maybe i should have got the hint that they DO NOT CARE ABOUT ANYTHING OTHER THAN TAKING YOUR MONEY AND MAYBE WE WILL PROVIDE WHAT YOU PAID FOR SO LONG DIGIKEY MOUSER AND ARROW ARE FAR BETTER they will be my suppliers from here

I purchase components from Digi-Key for 10+ years, even I worked for various companies. They used to be OK for delivery until today. They suddenly told me that I have to pay $25 fee to receive what I ordered because somebody in the company that I worked with own them $25.00 GAB letter service collection fee. Note, it is not me, somebody else! I joined my current company in 10 month and that person left before I came. How shall I pay fee for somebody that I do not know. But anyway, they just do not want to release what I ordered before I pay $25 for somebody that I do not know. I would suggest that we should not be loyalty to any company and we should buy from different sellers since they will not care you after they become bigger.

I recently placed my first order on Digit-Key for some IC components. The total cost for the components are USD$14.38 (as testing samples), during the check-out process, there are options for shipping using express courier such as UPS, etc. for US$30.00, I thought it was expensive compare to my purchase amount, so I opts for longer delivery time option for postal service, and for this option, there is no price provide, and will be 'quote' by Digi-Key later. It turns out that the postal service costs me more than $75 for the shipment, the worst part is that there is no way I could reverse back to UPS service (which turn out to be cheaper), because I only get the invoice and charges after Digit-Key has shipped the order.

This is by far the most expensive online purchase on shipping charge. I don't know how Digit-Key can compete in today's world of e-commerce.

I learnt my lesson, this is my first and the last purchase from Digit-Key!

I ordered two pieces from this company. I received two pieces from this company very quickly. Both pieces are exactly what I ordered. My TV is now working! Thank you guys!

After a bad experience with buying Ni-MH phone batteries from Premiumstore.com I found Digikey.com. I still needed 2 batteries for a third phone and went looking for a better price for a pair, but later on in the day. This company didn't appear on the list of sites when I found Premiumstore but I guess it depends on what you put in the browser. They also advertised "Panasonic" batteries and that's what I got. They were $3.15 each + shipping! I wish I had found them first! You also got a choice of how you wanted them shipped. USPS was only $2.22 and they arrived in 2 or 3 days.