Digi-Key Corp

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A special BIG THANKS to sitejabber for flushing the essay I wrote here the first time... real class guys! Be sure to save your writing... if you have to long in again... your review is TURD CITY... Seriously... if you LOG IN... ok...
Here's the best way to shop with digikey... GOOGLE the part you want, and then check the part very, very well... because their parts will show up in the search no matter even if they a completely different class of part... and then check it again... and then before you pay... you will NEVER find it using their interface... unless you have days to spare. And THEN be prepared, because even though you clicked on that part, and you could swear that part was the only one you looked at... there will be a different part that arrives... close enough for plausible deniability... but of no use to you. This happened once, I thought OK... maybe it was my fault. Twice... I thought HOW?! Now the third time, and I feel like an idiot for using them. I needed a 5 MHZ crystal... a 4 MHZ shows up... but when I ordered it, there was nothing else on the page! And the algorithm suggests a substitution... they should just remove that... don't suggest anything... because I got not only the wrong pinouts... but the entire wrong class of IC... I'm used to sites that actually are made with some degree of accuracy and intuitive interfaces that don't overwhelm... if you're on a page with the piece you want and it's not there... then SAVE those parameters you know are there in that product and automatically apply it to the next search... instead of putting you at square one. Some people don't know the codes for sizes, pins, composition, surface mount... and you don't make it easy now, do you?... they just know the part # they needed... now you're making them look up stuff they didn't need to if you had the part they needed... so meet them in the middle, so you don't have to check 100 boxes on the most ungodly difficult form that seems to just get more and more twisted as you use it, until your search for a capacitor has you inextricably stuck in a bulk purchase of conduit! And after you do all that... still get the wrong item! No more... done... DONE...

I made an order for Digi-Key. But I was canceled my order, the following was written in my invoice --- 19-JUN-2019 17:01 A7N4 TC MGR DECIDED IT WAS IN DIGI KEYS BEST
INTERSET TO CACNEL ORDER AND NO LONGER TAKE ORDERS FROM THIS CUSTOMER I wrote to those in support of me rudely answered, very poor communication, I was not informed of the reason for the cancellation. Very bad company, I do not recommend it to you. Odie should be bankrupt. I recommend buying at ARROW

I hate to admit it but I've been ordering electronic parts for almost 60 years - starting with ordering from the encyclopedic 'Allied Radio' catalog in the 1950's. I was heartbroken when they were bought out by the Rat Shack (Radio Shack)

So then I found DigiKey - an online store with incredible inventory and excellent service. Our company develops and manufactures short runs (prototype quantities) of custom electronic devices for our clients - making 100 of something is rare for us, usually it's 10 or 25 pieces.- and Digikey seems happy enough with our small orders.

No minimum order (although the postage or UPS is sometimes more than the parts we order) and their website ha an excellent search facility and selection matrix for parts that makes finding and ordering easy. You also get real-time information on pricing and stock status for the parts you order. They even let you assign your own part numbers to the parts that you order and then they arrive with our part numbers on the labels. Pretty cool!

Their prices are quantity based and in hundreds or thousands of pieces it looks like you get the same deal as the big boys -

In dozens (maybe hundreds, I've lost count) of orders we've placed with Digikey only once or twice have they shipped the wrong part - and a phone call or email gets it sorted out very quickly.

I work with a company that orders thousands of dollars worth of products from Digikey. For the most part we do not have a problem, but if there is a problem it is almost guaranteed that not only will Digikey NOT fix the issue, they will in fact find a way to make it worse. This isn't the fault of the employees, and most customer service representatives are very kind, but the system they use is a nightmare. They have deleted accounts without permission which erased years of records that we need and we have not gotten any assistance in retrieving those records. The registration system they use is a nightmare and will make duplicate accounts, and yet somehow none of the existing accounts mean that you are a "registered" user? Connecting accounts to a business is a horrible process that only works half the time whether you email or call in. Their system glitched so our payment account is no longer available for use on the website (even though it is still valid and usable according to them) and they acknowledge there is an issue and have said it just might never work again. When asked if we should cancel that payment account and start a new one we were told we would not be allowed to. Returns are more complicated than necessary and if you have the misfortune of having to speak to a representative of that department it is likely they will be unhelpful and rude (at least in my experience). When emailing about a problem, no matter how much detail and explanation you provide they will always send an email back that clearly shows they did not read your email and therefore did not understand the issue, so a problem that could've been a quick fix will turn into a weeks long discussion via email. We asked at one point for a sales rep to be assigned to us so we had a point of contact and they said they offered that but didn't want to for us. I'm not even sure what that means. Overall, price is pretty good, and speed of shipping usually is great, but the company structure and the way it interacts with users is abysmal.