Dietary Depot

I bought from this place over others because it said free returns. That is not true, at least in my expirience anyway. I have been emailing Vicky at dietary depot everyday answering all their questions and sending photos regarding my order, and Yesterday I was told my message was being forwarded to the warehouse. I don't know what that has to do with getting a return label to send the product back. I contacted them on Monday and today is Friday, I also called twice and left messages. No one will initiate the return so I can get this product back, the only answer I got was this was this is what I ordered. Trying to get this resolved has been a nightmare. The product on thier website showed one bottle and I was sent a different one, different botanical name, not the same thing. The email to them this morning was that I will give them until 5 today before I call my card company and have them void the sale because this is ridiculous. I wasted so much time emailing back and forth with Vicki and every time my return request was ignored, and just disregarded and I was told that's what I ordered.
After a week of emails back and forth I have no more time for this, I wish they would have told me in the beginning on Monday they weren't going to return my order, so I could have skipped all this waste of time and answering all thier questions and sending photos if no one was going to do anything to help. I could have just called visa from the start.It should say No Returns online. I wish I could give no stars

I ordered 4 bottles of Somnapure and paid for it. Received the confirmation email and about a week later I received the package. In there were 3 bottles instead of 4. I scanned their shipping note that clearly states that the package contains 3 bottles. I contacted their customer service and received an email stating that my message was forwarded to their warehouse for investigation and Im quoting their exact words in the email: Be rest assured we will send you missing quantity as soon as warehouse confirms this. Next email they are telling me that the mistake was made in their warehouse and that they will refund the cost of 1 bottle but will not fulfill my order as originally committed to. I recommend NOT TO DO Business with these incompetent liars and cheaters.

Purchased 1 bottle of magnesium on 7/24/17. It takes 3-5 days for arrival. An email was to be sent when order shipped! I NEVER received an email. Sent 2 emails out asking where is my order, not one message was sent to me answering my emails. I am currently STILL WAITING FOR MY MAGNESIUM PILLS. TODAY'S DATE 8/1/17 Very unsatisfied, no communication from the company at all. Never doing business with this Dietary Depot again. Refund my money or ship my product.

Placed my order at 11:00am then received an email at 2:10pm saying the order was cancelled at my request and my payment was refunded. Since I didn't cancel, I sent them an email asking what happened. They responded that they had found a SKU error that resulted in a pricing error and encouraged me to order again, At that point I called my bank's credit card fraud # to let them know about the suspicious circumstances and they assured me they had not seen any refund notification or any other info from the company and let me start a fraud complaint. I sent the company an email letting them know about my fraud action and demanded they immediately send a cancellation of the charge to my bank. The company responded that the cancellation request was sent but that banks take days to process the requests. The charge was cancelled the next day! After seeing your other reviews about some of the manipulative practices of this company i'm certain my getting the charge cancelled was due to my quick and aggressive action. Thank you for asking me to provide feedback on this company.

I received my favorite GF cereal more quickly than I expected. It was packaged well and all 4 boxes arrived unharmed and ready for breakfast!