Dick's Sporting Goods

I went to the Dicks at Fayetteville mall in Lexington ky trying to find my son a new tee-ball bat, I had a few I wanted to try and a sales person named Tucker. He took my son and I into the indoor cage they have and told us we had 4 swings with each bat, well he went above and beyond as far as helping me with my son to get comfortable with his new bat and swinging techniques. I have never had such good service from an employee and I shop at this store a lot. I just wanted to tell him thank you and great job, I hope you know what kind of employee this gentleman is.

Thanks,
Nick Lutton

These hiking boots are really cute but they're not well made to fit comfortably — I ended up
In urgent care — took them to shoe repairman to have them stretched and the issue persists around the toes — they're the ones pictured in dick's sporting good promotional

My experience with a gentleman at the shoe department was amazing. His name is Mitchell. He helped me find the perfect shoes for me. He had to go through a bunch of shoes due to the fact that I have very small feet for an adult woman. He was patient and knowledgeable about different training shoes.

We bought a ping pong table from Dick's and had to sign for delivery. My wife took a half day off work to be home, but no one showed up during the delivery window. We called the freight company and were assured that the table would be delivered that afternoon, but again no one showed up or called. We thought the delivery company would contact us the next week with an apology, but we actually had to chase them down to re-schedule delivery. So our "free delivery" actually cost my wife a day's pay.

After the first trip to buy a fishing pole it all went down hill. The tip eyelet of the pole was broken two weeks later she can't find the pole and may not be able to give me a complete refund. Then she ordered one for me. They send their poles in single layer cardboard. The box comes bent in half, the pole is broken into three pieces and Even the Rod was broken in three pieces! I bring that back to get another combo set. All was well for about two weeks, and then the reel flip lever breaks. Now for whatever reason I exchanged that one too. I just pulled the new combo out... to find that the reel is missing a very important knob. I am done. I would advise you do not purchase fishing gear from Dicks.

Dick Sporting Good on route 56, Lombard Illinois.
I stayed in this store fir more than 40 minutes, trying to get someone to help me find Shin Guard for my grandson. I even went up front to speak to personnel in the store. The young man got on his little speaker to try to get someone to help me, I stood 10 more minutes waiting. Left the store without being served.
All of th it s was after my husband and I had bought two pairs of shoes.

Scam never place an order never received my shoes. $#*!ing scam lost my@$32Aud waited for almost a month 16 9 2030 they said delivered on the tracking site which was Saturday usually closed courier service.

Purchased beach shoes and they sent me wrong size. Went to store to exchange or get full refund… correct size no longer available. Got refund but no shipping cost refund! Why should I pay for shipping when clearly an employee made a mistake?! I was told because shipping is a third party company! Will never shop there again and rude manager Ashley in Denver Lone Tree Store responded "that's okay!" Zero customer service! Stay away!

Oct 12,2023. I tried to return a $10 purchase without a receipt. OK, charge a 10%, even 20% fee
But not almost 80%! The store manager said "$2.28 refund on $10 is the company policy."
She claims, "Someone, sometime bought the item with discounts for $2.28 so I may have." She could have said any amount, you won't know whether that's accurate.
She could tell I'm a financially comfortable, 84-year old, wearing a veteran hat and disabled. "She is still not permitted to use judgement" - it's the billion dollar Co's policy!

Bought a crossbow from dicks sporting goods shot it 5 times and limbs started to split took it back to dicks and they wouldn't do anything about it. The bow was only 2 weeks old. So much for customer care won't spend another dime at this store. It's ridiculous. My proof of purchase is on my dicks card

I ordered from this place for the first time and let me say that they exemplify the phrase "You get what you pay for" Sneakers arrived either damaged, poorly manufactured, in trashed boxes that had the tops purposely cut off or all 3 conditions at the same time. I will never, ever patronize this business again. I will spend the money from now on for quality because getting trash like this is definitely not worth it. Reputable companies have awesome sales and guess what they don't compromise quality control in the process. Cheap is not better trust me I am a true bargain shopper but I won't bargain getting quality for my hard earned money.

I will never order from this pathetic company again, I had my delivery date pushed back 3 times and still haven't received my order! Even tho I paid for fast shipping I'm beyond pissed and customer service people are no help at all! Wont spend another dime with this company! Just ridiculous

Giving them one star is more than what they deserve.Do NOT shop at this store if you make too many returns. They have shut me off for 6 months to return anything. Sorry, I don't shop at stores that won't accept returns. I've gain some weight so i needed a different size or if I can get a better deal from another site or store, and sometimes (or I should say most of the time) things just don't look the same as they do online or if I just change my mind. So yes, I do make returns. I don't need to be treated like a child. I guess, they don't have the policy of hassle free returns.