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Dick's Sporting Goods
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Dick's Sporting Goods

Florida
3 reviews
1 helpful vote
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No Dicks
November 1, 2022

I came here looking for large, girthy, absolutely gargantuan penises, but all i found was bicycles, clothing, and punching bags. I will admit, the golf balls are very close to the real balls, but i will never derive the same pleasure from some fake plastic. Best regards, Hugh Jass.

Date of experience: November 1, 2022
New York
1 review
0 helpful votes
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Help
October 9, 2023

Dillion in the shoe dept at Amherst NY deserves a round of applause for great service. We went to the Walden gallery and the sales person there was useless. Decided to go to Amherst and that was a great decision. Got my granddaughter just what she needed and wanted. Thanks Dillion

Date of experience: September 30, 2023
Missouri
2 reviews
0 helpful votes
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If you haven't tried these yet, what are you waiting for? Dicks has a large selection, and once you have these on, you won't want to take them off! And dicks large selection and great on line ordering is a snap! Put these on you Christmas list, you won't regret it!

Date of experience: November 20, 2017
Massachusetts
1 review
0 helpful votes
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Feedback
October 4, 2020

I would like to thank Steve an associate at the store in Berlin tpk ct. Steve went above and beyond to help me select a pair of binoculars Steve took the time I needed to make a selection thank you Steve for your help and great service... I recommend that store to anyone who will like good service. God bless. Angel.

Date of experience: October 3, 2020
California
1 review
1 helpful vote
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My go to place for golf balls, running shoes, and racketball equipment. Dick's Sporting Good has got it all. Well everything except the lowest prices, but their big selection mostly makes up for it. And to be fair, Dick's prices aren't bad.

Date of experience: July 30, 2013
North Carolina
1 review
1 helpful vote
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I bought a crappie rod and reel combo online and it just arrived with the tip broken off. This would be understandable because things like this do happen. However not only was the tip broken, it wasn't even in the box at all. That tells me they knew it was broken when they shipped it. That's unacceptable to me and the combo is going back this weekend and I'll just purchase the combo elsewhere.

Date of experience: June 3, 2021
New Mexico
1 review
5 helpful votes
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The ordering process on line is easy but the processing and shipping is terrible it takes 1-3 days to process than 6 days to recieve your order poor customer service if you want to pay extra to receive the order sooner that cant happen either

Date of experience: April 1, 2016
Virginia
1 review
2 helpful votes
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ZERO
July 16, 2020

If I could give this company zero stars, I would! I am aware of several stores throughout the country where employees, employees' family members, and managers have tested positive for Coronavirus, yet have been permitted to continue to come to work. Despite this, no testing has been provided for employees and business has continued to operate as usual, further exposing all of the employees and the customers. Clearly, the health and well-being of employees and customers is of no concern to this company. It's all about their bottom line.

Date of experience: July 16, 2020
Texas
1 review
1 helpful vote
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DAMAGED PRODUCT
October 13, 2021

I purchased a $300.00 Wilson A2000 glove in red, white and blue colors. It was the last glove of this model they had in stock. The glove came on time and shipping was good. When the package was opened, the gloved appeared to have possibly been wet and the colors on the glove had smeared. It was also dirty and almost appears to have been used. I contacted customer service to verify they did not have any more of this model. When they told me they didn't, I asked for a discount for the damaged glove. I paid full retail for a glove that was 2 model years old to begin with. I was told my only option was to keep the glove at full price or return it for a refund. This is the glove my daughter wanted, so I am stuck with it being discolored. I am a gold member with Dicks, but this will be the last time I buy from them.

Date of experience: October 13, 2021
Nevada
1 review
3 helpful votes
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Horrible customer service. I ordered sunglasses from a location in California, 2 hours from my house on the 8th. It shipped from that location, was sent across the country to Geogia, then to me in Las Vegas. Almost 2 week delivery for a 2 hour drive. I contacted customer service, and they were like oh well. I will never buy from Dicks again.

Date of experience: April 18, 2020
Alabama
1 review
1 helpful vote
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Great Customer Service
December 21, 2023

I had ordered a Sole F63 treadmill online for pickup at the BRIDGE STREET TOWN CENTRE
6890-A Governor's Drive West Huntsville, AL ******* location. I decided to pay for delivery and set up so I stopped by the next day on my way to Auburn to pay for the service. Jake was very helpful with getting that arranged. While in Auburn that day my wife and I went into Dick's Sporting Goods to view the F63. We decided to upgrade to the F80. I called the Huntsville location to find out the best way to make the change. Jessica was very helpful. She recommended I place an order for the F80 and stop by the store when I returned to Huntsville to cancel the F63 order. After placing the new order, Jessica updated the system to ensure the correct treadmill was picked up by the delivery company. When I returned to Huntsville, Bradley refunded my money for the F63 and assured me the F80 was ready to be picked up the next day for delivery and set up. Great team. Thank you.

Date of experience: December 19, 2023
Texas
1 review
0 helpful votes
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The worst service
June 14, 2023

I placed my order on March and my order suppose to be delivered on April 15th, I asked for status a lot times, and the answer was always: your order is not ready. Then in June I received an email with a notification that my order was canceled and 2 days later, I receive my order. What kind of business does Dick's handle? Dick's Sporting is very irresponsible and has a mess with their orders!

Date of experience: June 14, 2023
Wisconsin
1 review
1 helpful vote
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Helpful service
June 9, 2022

Nicole walked me around Dick's Sporting Good at West Town mall, Madison WI and found the objects I needed from a list I provided. She was like my personal shopper, much appreciated. And patient with me who wasn't sure exactly what I specifically needed looked like

Date of experience: June 8, 2022
Texas
1 review
4 helpful votes
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Last week I ordered Sole Treadmill for 999,99 and a week later they have it for 899,99 I hadn't received it as yet and called them to get reimbursed for the difference. They would not honor my request. To all you buyers out there make sure you look for the product else where. And make sure you know all policies on returns and if they drop prices make sure you can get the credit back

Date of experience: June 6, 2019
Massachusetts
1 review
0 helpful votes
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Return
January 15, 2022

I purchased a few items. About 20 min later I returned to complete a return on this items. A rebuy them with a discount coupon. Fran customer service rep rejected my 20% coupon. She states they don't except 20%. And it was Valid Dicks coupon. Horrible customer service

Date of experience: January 15, 2022
New Jersey
1 review
4 helpful votes
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SLOOOWWWWW shipping
February 28, 2017

I placed an order a week ago and the estimated arrival date was today. The item is still in process. I contacted them and was told the item was out of stock, but I couldn't cancel the order after 30 minutes of the purchase. WHAT? The item is not in stock, so why would they not cancel the order. This has been a pain! Will never purchase from them again! I don't know if I will ever get my purchase and they made a payment authorization already.

Date of experience: February 28, 2017
California
7 reviews
60 helpful votes
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So, I am changing my review because Dicks more than made up for my bad experience. The item arrived and they've bent over backwards to make up for the mix ups. I'll shop Dicks again for sure.

My original review: I Ordered twice, both times items did not arrive. I suppose they never shipped. STAY AWAY FROM DICKS!

Date of experience: March 14, 2019
Michigan
1 review
1 helpful vote
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I ordered a pair of Air Jordan retro 6 Georgetowns on September 3rd and I still haven't received them. 3 weeks later. Today is September 24th and there are no tracking updates or estimated time on the delivery.

Date of experience: September 24, 2022
Missouri
1 review
0 helpful votes
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What ever company delivers basketball hoops it $#*!ing sucks. My hoop was coming in Friday then they said Monday but then it was canceled for no reason. Now it's Tuesday 3:00pm. After you said that it would be here through 10:00am - 2:00pm

Date of experience: May 23, 2023
Florida
8 reviews
4 helpful votes
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Love Dicks
September 1, 2019

My husband and I have bought a lot of things at Dicks and haven't had any bad experiences at all. They carry all the good brands and all the camping gear and clothes you need. The service is very good on returning itemsAnd customer service is very helpful and friendly. I would definitely recommend dicks

Date of experience: August 31, 2019

Overview

Dick's Sporting Goods has a rating of 1.7 stars from 298 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Dick's Sporting Goods most frequently mention customer service, next day and gift card. Dick's Sporting Goods ranks 316th among Sporting Goods sites.

service
121
value
108
shipping
84
returns
85
quality
90