Dick's Sporting Goods

Dick's customer service is horrible. I placed an online order on Feb. 20. I had not received it so I called customer service on March 8 and was told UPS had passed it to the Postal Service on Feb. 28 and I should go to my local post office to see if they had it. Dick's didn't have a tracking number to give me. They also suggested I go to the Dick's in my area and see if they had the product I ordered in stock. They also took my email address and said a supervisor would contact me in 24-48 hours, but they didn't. I called back 2 days later and was told the same thing. I went to the Dick's nearest me (15 miles away) and they don't even carry the product I ordered in their store; it is available online only. They also told me to go to my local post office to see if they had it. I ordered online so it would be delivered to me and I wouldn't have to drive to the store (or the post office). I will never buy from Dick's again.

Saw a gun safe on a flash sale.it appeared in picture to be as wide as tall great deal and so i flash purchased it. When i got home i was measuring where to put it saw it was same size as my current safe not the wide on in pic. I tried to cancell order but they said i only had 30 minutes to do so, but i could get a full refund once i recieve the 500 lb safe load it on my truck return it to shipping company and wait 30-45 more days for my money.as of now they havent even charged my card nor shipped safe yet but still want to waste their time /money and greatly inconvience me in process to send me an item they already know is going to be returned.

I ordered a treadmill from them on 12-22-2020. I was not called or notified of when my treadmill would arrive, so I called Dick's and was given a day, my treadmill did not arrive. The arrival time has been changed 3 times. I just called Dick's and asked when my treadmill would arrive and was switched to a shipping company and spoke to a very rude, man who couldn't care less about me getting my treadmill, he gave me another shipment day and time. I called Dick's back and was treated very rudely and as if I were lying to the customer service agent who refused to do anything about why my shipment keeps changing and to expedite my treadmill to me. I will NEVER buy anything from Dick's again!

I had returned some shoes. One was wide and the other narrow. I also returned a shirt that was not the right size. I got a look from the cashier saying there is a warning saying these will be returned but be forewarned that other items being returned WILL NOT BE ACCEPTED. I walked out and never looked back. How disgusting.

Store sent me to web site to purchase a Large Suns shirt. They had a XL at the store I would have bought if couldn't get a large. Web site showed 7 in stock, so ordered and 3 days later I get an email stating we don't have any, went back to store they were also out of XL, The response was guess you should have bought the XL when you were here. Terrible company.

I was shopping at dicks, i love dicks, ive been shopping there for so long, my friend went to dicks, he never had a dick before, i told him that the dick near me is really good, my friend is afrcian amercian and when we ent over there the manager said to suck his dick]

I just had a total knee surgery. I was using my cane… I walk in with my husband and asked for a electric wheelchair. I was told the electric wheelchair was missing… Some one took the electric wheelchair… Some people! Really. I was waited on. I got a nice Hoka tennis shoes… Very nice sale clerk and cashier. When we left and the sale clerk came to the car and give me a gift card. Very thoughtful business. I will be back. Thank you.

I purchased an air mattress to put in the bed of my pickup to go camping. When I got to my camping spot, I took the brand new air mattress out of the box and discovered it had a rip in it. Needless to say, it wouldn't hold air. I had to sleep on the hard bed of my pickup! I took the mattress back to Dicks and they would not give me a refund. So I left the defective mattress at the store. Word to the wise: don't shop at Dicks!

For Black Friday ( a month ago) I ordered a treadmill with installment. They just dropped it off at my garage, promised to come back to assemble the equipment. I called them back the next day to remind them to come back. They said they will call me back. Never heard back from them.

Called in regarding missing points. After explaining multiple times, agent said account did include purchase in 4/30. I explained that I had received a rewards card for 3x points that was good on all purchases until 12/31/23. I couldn't locate my card and the agent was very rude. I called back in later and the agent put me on hold without indicating she was doing it…put me on hold for 6 minutes then disconnected. Tried chatting with an agent and after again explaining the situation, she gave me run around and disconnected the chat as well

On December 20th, I was doing shopping in your shop for some gear of snowboarding.
And it was the best shopping experience I ever had in Dick's sporting good. When I was shopping, a shop keeper came up and asks me what I was looking for. After knowing it was my first time to go snowboarding, he helped me to find a good snowboarding pant, which is good for a learner. Also, he found me a pair of glove, which can be connected with my jacket, and a goggle which matches my helmet as well. Moreover, the shop keeper recommends me some protection pant, which was 49 dollars before, but it is 9.99 dollars after discount. I have to say everything he recommend me to buy is worthy.

This MGI Zip Navigstor is not in stock. This is a preorder that will not ship until 6/25 at the earliest. I ordered on 6/13 and the web site projected delivery on 6/20. I started calling on Tuesday because the order page kept on saying it was preparing to ship. Four different customer service reps told me it was in stock but they could not do anything more. I finally spoke with a customer service rep supervisor. She later emailed me that this was a preorder. All of The earlier customer service reps kept on telling me the order was in stocks. Liars! This is very deceitful. Needles to say I cancelled the order and ordered from somebody that was honest about the preorder status. Good bye to Dick's Sporting Goods and Golf Galaxy.

Ordered two watches through their website but I never received my order.when I emailed them they said they'd been sent and that was the last I heard from them,after 4 follow up emails I've just been blanked,
Terrible service and appaling after sales from Sily who seems to have dissapeared of the face of the earth.

As much as I loved shopping@ dicks sporting goods online, it's time for me to say farewell due to the fact that dicks sporting goods uses fedex smart post as their shipping carrier and fedex smart post continues to delay my packages sent through fedex smart post hub in ellenwood ga. I've ordered from dicks sporting goods twice recently and my first order I recieved my package shipped separately in four packages a month later with two items I'm still waiting to receive, the second order it's been two weeks now and I haven't received it yet either. Fedex smart post is a lower grade cheap alternative of shipping and they continue to steal and delay customer's packages for weeks and months and continue to put packages on the wrong delivery trucks and misplacing packages it's a mess, so I have chosen to cut tides from ordering from any website that uses fedex smart post.

Change your name to dicks clothing since you dont support the 2nd ammendment. You took out guns and hunting, You cant pick and choose sports when your dealing with customer service of sports. You lost all of my customer service and anyone else of my friends who shopped here. Bye liberals

On line orders can not be canceled after 30 minutes
Make an after hours other with "Dics Sporting Goods" online. Realized after making the order it was not the product I needed. I then attempted to cancel the order. I received a pending cancellation number. I called first thing the next morning only to be told the order could not be canceled.
The order was made after hours, called in within the hour to canceled, even though the order had not been processed. This is poor business practice.
I was hung up on by a person, Corinthia, not sure of spelling, she refused to spell it and refused to allow me to speak to someone else. Very rude, I'm in the medical field, if I treated people like this I would not have a job.