Dick's Sporting Goods

Take payments for online orders but then cancel parts of it even though shows in stock. Return refunds take a really long time to process. I trust Amazon more than I trust dicks now.

I purchased a golf drive from dicks online. They shipped me a used club. I contacted their customer service for the adjustable tool and they said they would ship me one. Then they emailed me days later saying they wouldn't be shipping one. I called back and they said they would ship me a new driver instead. I called back days later and my reorder was canceled. I was never notified. They are refusing to replace my club and will not pay for the item to be returned. Worst company ever.

I ordered a treadmill for over $800. Got an email telling me when it would be delivered on that day nothing showed up. I called Dick's to find out their shipping company (AIT) had not even picked it up. Over a week later I get a email saying I need to set up a delivery call and AIT tells me they could not set it up as I was out of area or something like that. I called Dick's their customer service supervisors were no help sounding like a broken record until I told them to cancel the order. I thought I would just have to wait for my money to be credited back to me when 2 days later I get another email from AIT to set up delivery. Mad now I call Dick's customer service again and the order had yet to be cancelled and their manager goes back into being a broken record saying he under stands. Both companies are TOTALLY INCOMPETENT. If I could rate them a 0 i would

I purchased a bike on the DICK'S website with a quoted delivery date of 12/22, but when I received the tracking information, the delivery date was pushed out to 12/27. When I tried to get it resolved, I chatted with two customer service reps and two customer service reps on the phone with incredibly poor options... all of them included receiving the bike AFTER Christmas and without any alternative or compensatory option. I would have never purchased this product from DICK'S if I had known this was going to happen. It was a very poor customer service experience!

I go to Dicks a lot. I lik thr Quiksilver etc clothes. But I notice I'm being followed a lot. Or asked if I need help. Just yesterday the same worker asked me if I needed help which I replied no thank you. Sh made it a point to see what I had in my hand. I decided not to purchase the item. As I was leaving sh askd me had I decided not to take the item. I replied yes I didn't wnt it. Sh askd me to show her whr I left it. I told her to go look for it. This isn't the first time these employees insult a customer.

This was not a good experience there my kid bought a mouth guard that didn't fit and was to big there advice was to boil it for 10 seconds the mold the teeth and cut pieces in the back. We went home and boiled it for 10 seconds then it wouldn't even mold and it ruined the mouthguard now it was a waste of money and it cost around 20 dollars if you buy a mouthguard that doesn't fit you or your kid just return it don't even bother trying it will not turn out well

My order was shipped Aug 22nd it's Sept 3rd. Shipped from Florida to Mississippi. I've called customer service 5 times. What a waste of time.If you need something with a certain time frame don't order from Dicks. Customer service ends when payment is recieved. They were suppose to be delivered the 26th.The tracking keeps changing it went to the 29th to the 1st to the 4th now to the 5th.My order has been 255 miles from my house for 12 days as of now.

They truelly have the worst customer service. I ordered a pair or shoes over two weeks ago and my order kept getting canceled. I called and ordered multiple times until two orders went through even though I only wanted one. They charged me twice and mailed two pairs of shoes. I never received the pairs of shoes. I'm not sure if something happened with ups or dicks. I called and asked to get a refund for one of the charges and another pair mailed to me. A manager told me that they couldn't give me a refund and that they have shipped out a new pair. I still haven't received my pair of shoes and I have been charged over $150 for a pair of shoes that costs about $70. At this point I doubt that I will get anything mailed from them. My only option is to contact my back and try to dispute the charge.

I just wanted to say a big BIG thank you to Michael at the Mentor store. This man went above and way beyond. I was in a horrible mood and of course last minute my child alerted me to an absolute need for the next day for her wrestling match. I arrived at the store not in a mood to be mislead or toyed with. Michael (Stix) immediately jumped into action, not only got me what I needed but checked to see if it was cheaper with another brand and just gave me such a good experience I literally was in a better mood than when I arrived. Also, they had what I could not find anywhere else for such short notice. THANK YOU MICHAEL. He was not only a complete professional - he was kind and knowledgeable. THANK YOU.

Went to Dicks Sporting Goods in NE Market Place today drive 30 minutes to purchase Football Cleats for my son overall the employee that help me was nice but come to the cashier Nyah was very rude and didn't care that she was rude when I ask to speak to the manager she said she was the manager. I'm wrote the because we all have bad days but to take that out on customers that's able bad look on the company especially if your the manager.
They just lost a customer

Stopped at Dick's in Selinsgrove Pennsylvania on the way to the Little League World Series to buy a lawn chair just in case I couldn't get seating in the stadium. I was having trouble finding what I wanted so I searched and found an employee named Priscilla. She acted like I was bothering her, and was condescending and rude. I asked to speak with the manager and she laughed stating, "I'm the manager". I left the store and bought the chair at Wal-Mart. I'm done with Dick's.

Ordered TaylorMade JetSpeed Driver. Order was confirmed. Waited one week then called them. They assured me the order was fine and would ship in the next day or so. The very next day I received a cancelation notice. A very poor way to do business.

Over the years I have purchased thousands of dollars of goods from Dicks. Now, they have lost me as a customer. No response to my complaints. Very, very poor company to do business with.

Between poor customer service and high prices, not a store I'll shop at any longer! Very limited supply due to it's over emphasis on too much of the same type of item.

Straight trash. Spent around $43 total shipped to house. Nothing but problems. Lasted a week. Won't pair, won't charge & weak sound when they did. Do NOT buy

1st purchase at Dicks today. Was very impressed by how organized and well run this store was. Saved a lot of $$$$ on my purchase. Will shop there again!

If I had read some of the reviews below - I would have never bought anything from Dicks Sporting Goods. I purchased an elliptical machine from them last week and paid for delivery and assembly. It was delivered by Select Express & Logistics, a very unprofessional and bad customer service company. They gave me a 3 hour window for delivery but failed to show up within the promised window. After a call to their customer service, I was put on hold for 9 minutes and finally advised that the technician would be at my home within 1/2 hour.

After assembly of the equipment, the technicians left the huge card board box and trash at my home and told me it is their company's policy to not remove the trash. Really - I has tens if not hundreds of deliveries over the years, just 3 last week by Macy's. The delivery persons always take the boxes and trash, clean up the place before they leave. But not with Dicks Sporting Goods and their substandard contractors.

I called the store and spoke with the assistant store manager, Ryan ( won't give me his last name) at the Huntington Beach, CA store but it was a complete waste of time. He gave me all kind of lame excuses, such as, they have no control over the delivery company etc etc. Hello management at Dicks - I don't know who you contract for delivery and don't care, when I purchase something from Dicks, I am dealing with you guys and you are responsible for my satisfaction.

Bad experience - please find another store for your sporting goods purchase - you will avoid a lot of headache.