I ordered a treadmill for over $800. Got an email telling me when it would be delivered on that day nothing showed up. I called Dick's to find out their shipping company (AIT) had not even picked it up. Over a week later I get a email saying I need to set up a delivery call and AIT tells me they could not set it up as I was out of area or something like that. I called Dick's their customer service supervisors were no help sounding like a broken record until I told them to cancel the order. I thought I would just have to wait for my money to be credited back to me when 2 days later I get another email from AIT to set up delivery. Mad now I call Dick's customer service again and the order had yet to be cancelled and their manager goes back into being a broken record saying he under stands. Both companies are TOTALLY INCOMPETENT. If I could rate them a 0 i would