DermstoreReviews 488

I spent over $350.00 on skin care products
With them. I ordered at the beginning of the month. It has a tracking number that's hasn't moved since July 11th. When I called they said I have to wait 14 days. I have also never heard of new logistics but supposedly my package is there. I feel like they assign a tracking number to your shipment so they can charge you but don't have the products available to ship. I will order directly from the manufacturer next time. I have never had a shipment take this long. Still awaiting my order! Update: I received my order and it arrived with some extra free products. I am happy now! But just beware the shipping time can take a long time! Ordered July 6th received on Saturday August 1st.

Do not buy. You will never receive the product (it'll get stuck in transit somewhere for eternity) and they will refuse to refund your money stating" we can't refund an in process order... you can send it back once it gets to you if you want though". Seriously, did I just step into crazy town. Its lost. Also, they'll send you the wrong items, promise to expedite the correct ones, and then turn around and lose those as well. I spent almost 500.00 in 3 separate orders. It's been 5 weeks, I have 1 partial order worth 24.00, and everything else plus it's replacement is left floating out there in the ether somewhere. And they won't give me back my money. Calling my bank today. Seriously people. You can buy cosmetics and anti aging stuff anywhere and it's all the same price. Don't buy from these knuckleheads.

I would advise NOT doing business with this company! Approval was given by my credit card company for my order (I personally spoke with Mastercard) but Dermstore says the CC company didn't approve the transaction. Dermstore wouldn't try the CC number again said they couldn't help me over the phone with payment. I was advised to try and place the order again. Will not do business with them anytime in the future!

I'm not one who normally posts negative reviews, but I will NEVER, EVER EVER order from this company again. I've had the WORST Customer Service experience from them. I've called because my first order with them was 3 weeks late and I couldn't even Track it because they use Newgistics which is another negative experience regarding order tracking, etc. I can only say that after speaking with them at least 4 times to find out when I am getting my delivery, I've only been treated nicely ONCE. The other reps who I've talked to were super rude and talked over me and made me feel like I was the one inconveniencing them. I was willing to give them another chance today after my order STILL HAS NOT ARRIVED after 25 BUSINESS DAYS, and the CS rep talked over me AGAIN and was SOOOO rude! Despite the rudeness, I remained calm and just got my refund and hung up. I wanted to remind her who the customer was and that I could have made a new order and give it another shot but after talking to her, it reminded me of how nasty these CS reps are and I did not want to give this company my money anymore. This is not about my order being late anymore, it's not about the money and time spent wasted, it's about how a customer is supposed to be treated. Because of the people who work here, I will NEVER do business with this company again. Please stay away, not worth the product discounts. The CS reps are horrible!

I finally splurged on myself during Covid and purchased over $500 worth of products. I called in June 16th livid asking where my order is? There was no eta listing on my tracking nor could they give me clarity when I called. I said, had I known you are using a snail to deliver my package, I would have ordered from Sephora. She told me if my package does not arrive by Thursday they would give me a refund. I then called on Friday to find out if my refund was processed, and scheduled a call back due to the long wait time and the call back never came. So I call this morning and ask if my refund processed, he said it shows your order delivered today. I said I am not home and that is not the point. I don't know if the package was delivered, I just know I was told my refund was supposed to be processed Thursday due to it taking exes dice time to ship! He said, but you have your product. I said, not the point!' You told me the refund would process Thursday so why didn't it process?!?!?! DONT TELL CUSTOMERS THINGS AND NOT FOLLOW THROUGH! If you want a luxury experience beyond the products do not use this site! For $500 I could have shopped at Sephora, Skinceuticals, or a million other places that would honor their promise and deliver products in a timely fashion. I am still waiting for a supervisor to reach out... and they told me someone will email me and not even have the decency to pick up the phone and call. Clearly they are a all flash on their site and running on a shoestring budget. I am so upset. As a single mom, I tried treating myself to something dieciséis and look what happens.

I was so excited to place my order of the color wow dream coat and receive it. However when I did receive it the lid of my container was broken and empty. I reached out to dermstore and sent my pictures on June 5th they apologized and requested the proof of purchase, which I sent. Today is June 16th and I have messaged back 2 more times and now they are just ignoring my messages. It's unfortunate that such a know company have poor customer care.

I just had the BEST interaction with Dermstore's customer service! But first, I want to say I was incredibly happy with the products I ordered and with the shipping times and communication. I ended up not needing one of the products (because the other worked so well!), but there was an issue in creating my return label. When I reached out to their customer service team via chat, they were so helpful and generous. I feel like Trish F., the agent I worked with, went above and beyond to solve my issue. I will definitely be buying from Dermstore again!

I used to order from Dermstore cause they have really good prices for Dermalogica - so shop there for my annual supply... This year, products came damaged: washer leaked all over the package, everything ruined in shipping. I returned all items and reorder - other 2 weeks of waiting, and parcel came the same way! Washer - leaked, cream - without seal, facial polish - in open box, and complimentary gift - wrong item: Boscia samples instead of Dermalogica I ordered. Expensive items just thrown to big box without plastic wrap and seals... Eg cheap like $4-5 cosmetic product from amazon - coming packaged properly, wrapped in plastic, right box size, etc. Don't know what happened to Dermstore, but never again