DepopReviews 267

They take 10% off the top and then another 6% of sales. As a seller providing free shipping to buyers you are penalized with the extra 6% fee because you choose to buy postage through USPS instead of selecting the marked-up-in-price "depop shipping" options. It's the same USPS Ground Advantage service it just costs more though depop. So as punishment for refusing to utilize the marked-up shipping, they gouge you with a flat 6% rate for having the nerve. They call it a "payment fee". The actual app does not tell the seller that they'll be charged more for not buying overpriced depop USPS labels. Enhanced click-n-ship rates at USPS are much cheaper than what depop charges for the same USPS service and weight shipping.

I got hacked by scammers on this site. They stole my credit card details and tried 4 times to withdraw money from my mastercard. They were professional scammers I closed my mastercard and closed my banking so they could not attempt to steal again I am reporting them to the fruad team

If I could give them 0 stars, I would. They are stealing from people. DO NOT SHOP HERE. If you're stellar doesn't sent you the right item, Depop will not help you. You are stuck paying for the item AND the shipping to return the item. So far, I have no refund. I've done everything they've asked and still nothing. Thank goodness I didn't buy something more expensive but it's the principal. SAVE YOUR MONEY! There's a lot of better ways to indulge in vintage pieces.

They will allow people to sell their used underwear, solicit sex, and reference their only fans, but banned me because I used a few stock photographs of items I was selling that are new. I don't always have the time to go take photos of the items I'm selling and have never had any return requests or bad reviews but they banned me. This site stated that because my use of stock photos that they value creativity and wanted me to take new pictures of everything on my account and that they would not allow me to have my account back. My stock images are my own and don't infringe on any copyright and are from my other selling sites and I use them for all my sales but they just just said nope. So apparently take $#*!ty photos and videos of your stuff and they will let you sell on there. Stupidest selling site I've ever had to deal with. These photos I have given as reference that are mine to use are too good and so they banned me for them even though it's my product and items I've made.

I sold a purse a year ago and every month they try to take the money out and I have to make a case with the bank to the point that I'm closing my bank account as the only solution!

Several of my purchases were lost or stolen even though they were marked as "delivered". Although they say they have buyer protection, Depop and Paypal can do nothing to help you if it was marked as delivered so you will lose money. Not worth it!

My account was deleted for no apparent reason. I had purchased a bag where the seller listed as authentic. Long story short, the bag was fake. The seller listed no refunds/returns and denied it back. I had filed a resolution with Depop customer service to second the refund/return. Out of majority of the posts I've seen on Depop was misused tags, faux, replicas that goes apparently unnoticed. It did nothing wrong at all and my account was deleted for no reason. I had reached out and they had said that I had violated the terms. But couldnt tell me what I did wrong? I was also in the process of a sale and had dropped off my parcel. For funds that won't be released to me. My account was deleted for "security reasons."

Their customer service support doesn't respond right away and when they do will only give you little to no response. I had told them that I was trying yo resolve a case on a fake bag that was sold to me as well as getting my funds from my sale. I'm out money, and stuck with a fake bag. Depop said they will not be releasing my funds or resolving my return. COMPLETE FRUAD.

Try to avoid as much as possible. I VE BEEN SCAMMED INSIDE THE APP, ive lost 400 hundred pounds when a Depop staff asked me to confirm my card details for my first registration.

How is it legal for a site to keep money that does not belong to them? I understand if they block you (even with out warning which is very poor) but to keep money that has been earnt by legitimate sales is theft surely?

Anyone else experiencing this problem? If so, have they given them the money that has been saved in the depop account?

It's been a while since I shopped on DePop after a particularly bad experience. I had a seller grossly misrepresent an item (listing said it was a size 10… it was in fact a size zero).

When I contacted the seller she said "sorry I don't do refunds". So I opened a case.

Then I started getting numerous threatening messages from her after opening the case and leaving a negative review. She kept telling me that I had to remove the negative review, that she wanted both items sent back immediately, and other nasty messages. It got to the point where I called the police for advice - I was scared because she had my address. They told me I could open a report, but I decided to hold off.

I ended up sending the items back - and she did refund me - but it cost me more to ship it than I got back.

Fast forward about 6 months- and I get a message from DePop saying that she flagged my review as a false review and they threatened to ban me.

I told them what had happened- sent all the messages. They didn't really care. I told them to delete my account.

Meanwhile she can continue scamming people with no consequences.

Depop is the absolute worst resale app I've used. They don't think it's important to protect their buyers from fraudulent sellers who lie in listings and list counterfeit, used items when listed as new and name-brand. I opened a dispute with PayPal, which was escalated to a claim. I WON the PayPal claim and got my money back (PayPal closed the claim in my favor because the seller was very clearly in the wrong, and i had ample photo evidence), and Depop decided to suspend MY account instead of the fraudulent seller! I wasn't going to use Depop ever again anyways, but it's nice to know that Depop supports fraudulent sellers over their buyers.

I was selling a lot of things on Depop. I had over $500 of funds in my Depop account that they are currently holding. They closed my account and won't release my funds. I am very upset and disappointed as I was looking forward to getting that money so I can pay my bills. I also offered free shipping so that was a lot of money lost from me because I had to pay shipping and not just any service. It was Fedex next day service. I don't recommend selling through Depop because if you violate a policy, they will not warn you but automatically ban your account and close it. I am going to fight them for that money I worked so hard for.

They will allow drop shipping, replica items, misused tags, and stock photos across the entire platform, but if you end up being an unlucky seller your account will be deleted with no previous warning and they will not release any of your money and claim that it's for security reasons.

I sold for three years and never had an issue, they claimed my deactivation for was one reason and then changed the reason mid email chain. Their customer support will only give you vague, copy & paste answers with little to no help or information. I had over $400 waiting to be deposited in their Depop Payments and they said they will not be releasing any of it. A COMPLETE SCAM.

I have tried twice to purchase clothing on that site. First time after I paid a seller stated they can't ship to USA but would not refund me. Second time a different seller stated he shipped the item to me and it was supposedly was delivered but he cannot provide tracking number. He also states he shipped a different item than what I purchased. And he states he was not paid via PayPal which is where I sent payment. He is demanding I send him a direct payment again. PayPal says I need to file dispute with Depop. Depop says I cant file a dispute with them. What a joke.

I recently purchased a Chanel shirt that ended up fake. The seller agreed to refund the purchase and provided his return address for shipment. 10 days later I received a ln email from depop warning me that my account would be compromised if I don't return the fake shirt promptly. The email said my shipping cost will be refunded when a receipt is sent. After going through the hassle and sending the fake shirt, I provided the receipt as requested, in response I was forced to give a PayPal of my own or a relatives account even though instead of my original form of payment. I don't like using PayPal and I never receive any funds through this account. The process is a pain in the ars. And definitely not worth my time and effort,
I have not received my refund yet and retrospect I should of just tossed the shirt as it is legally required and closed my account to avoid further threats. Who needs the hassle of a botched refund system and non ethical requirements. The seller should not sell fake items, it is not my responsibility to go out of my way to fix it. If they want a fake item they should send a return shipping label and not bother shoppers.

The worst company. They decide to delete my account for no reason whatsoever, claiming to call the authorities and threaten me when I have done nothing wrong. I was a seller for years and all my sales and reviews were just suddenly taken from me. They are no help and their customer service is shocking.

Scam site. No business. Total waste of time and space. I kill it on vinted but this ste Depop. DONT EVEN BOTHER.

I tried logging into my account just to get an error message stating that my account had been permanently suspended. I was confused as I had done nothing wrong and was not given any notice or reason for my suspension so I attempted to reach out to them to see what the reason for my suspension was and was ignored. I then reached out again and still the same, no response. Had previously experienced issues with their customer service team as I was scammed and I reached out for support and they gave me an automated response and did nothing to help me. I do not recommend using depop.

Totally horrible...after every logout i need a new passwort, because i will not be recognized as a existing customer...Helpservice is absolutelly not able for support...HORRIBLE!