DecorflowsReviews 30

I placed an order (August 1st) with them and they NEVER shipped the item. They aren't returning phone calls or emails. Literally the worst customer service experience ever. Now i'll have to dispute the charges because it looks like i'll never get my package smh. Stay far far far away from them.

UPDATE 8/30

Today they shipped the same item I have called and left multiple voicemails about NOT sending to me in the first place. Now the website is saying that I would have to not only PAY to ship the item back but I also would incur a 10% restocking fee and the cost of shipping it to me in the first place. Definitely reporting this business to the BBB.

In my entire adult life, I have never had a worse experience. They sent me the wrong products and no one answers their customer service line or returns voicemails.

I ordered from Decorflows the 1st time this month. Ordered a recliner and a few days later I saw the chair on sale for less. Its was a difference of $80.00. I placed a call and was given the difference back immediately. Since then I wanted a kitchen set but the one I liked had no weight limit. I did get the set and really love it. There customer service was great and in this day and age that's hard to find. I would definitely buy more from them and pass the word to family and friends

Long story short, I ordered and paid for an item on this site. One month later, it finally arrives but it is damaged. They do not answer the phone or emails. Do not use them. I have reached out them several times to pick up this damaged product. No response yet after several days. This site is not trustworthy. They can't be based out of Florida because a foreign guy is the only on that calls. Do not use and Google needs to take them down from thier list of shopping vendors.

At first I was impressed with their customer service when I first called, so I purchased a very expensive sofa from them.
The sofa took a month to get to me, and was supposed to only take 10 days. Called multiple times about it got the run around. They shipped it back east, and drove it across country to me on the west coast... made no sense.
Sofa arrived and it was damaged, as well as had mildew spots all over it. I reported it to them the day of the delivery. I was told to take pictures and document it, send it to them. It's now been 3 months of them playing games with me, endless emails, or not responding to emails. No one answers their phones or if they do return them it is not in a timely manner. The only reason they called me back one time is because I told them I reported them to the Department of Justice. They told me they were going to replace my sofa and I have never heard back from them. I have asked many times in the past for their address and that of their manufacture name or address and they have yet to provide it to me. They refuse to do so... so shady!
They all have made up names, all names are first names for both and last name when they give them... John, Josh, and Kelly.
I found out that they work from home, they actually don't have a office. I was always told too they take a lot of time off.
These people are scam artists and do not employ good business standards at all.
I have never dealt with such bad customer service before and be treated this badly after a major purchase. The fact that I have to now get a attorney involved is ridiculous, for something any other place would have replaced right away.
So now I have a expensive sofa I can't use due to mildew and is dirty. I purchased a cream velvet sofa. It's not even velvet, it's microfiber. The Launch that hooks up both sofa does not even work.