Decluttr

This company is absolutely horrible, I sent my brand new Apple Watch to them in perfect condition, they quoted me $145 for the watch. I accepted the offer mailed it to them in the correct time frame. Item was delivered April 7th. They stated they had not received the item until 2 weeks later even though I had proof it had arrived at there facility.

Fast forward to today I still have not received payment for my watch. Even though it "passed" inspection and they even have it stated on there site that they have sent me payment. I received an email there was a problem with my banking details which are indeed correct. I then stated to have them send me it through PayPal which is an instant thing. She stated she would do that and it's been a week and I still have no payment! You can't call this company as they don't list any phone numbers only emails and automated chats which sometimes don't even appear! They have false advertising stating they "pay the next day" which is illegal for them to be advertising this and they need to be shut down as they have scammed so many people. Not sure how they are still open.

I will never give these people any of my products ever again and I wish I would have seen some of these reviews before I trusted them.

Didn't have an issue with purchasing a 2020 iPad Pro listed in pristine condition. The issue I have with these scam artists…is making it so easy and enticing to sell your old tech to them. Sent them a fist gen iPad Pro that was in good and working condition (repackage in the same box they sent my newer iPad Pro purchase from them). They received it two days after I shipped it. A couple days later they sent an email claiming it was bent beyond repair. How the hell does one even bend an iPad? I have always kept all my things in good condition, and realized after looking at reviews on this site, I'm not the only one they've scammed. I know there's nothing wrong with the first gen iPad Pro I sent them, but because they want to pay me $32 instead of the $162…. They're lying to us and saying items are broken or bent. I damn well know now, these scam artists are taking our tech for next to nothing and reselling it. I will never do business again with them and I suggest buyer/seller beware. Completely dishonest. I don't know who they're paying over at trustpilot and the BBB for fake positive reviews. Lesson learned. Sell your tech elsewhere!

Ot an Honest Company
I sent my phone in great condition to Decluttr in December to sell. Once it arrived they claimed that it was damaged and I disputed it. They were supposed to initiate a claim with UPS and get back to me. I would check in about every two weeks to see what was the status on the claim or inquiry with UPS. I was told they were still looking into for months. Finally, I get mad and demand answers from a supervisor or someone. One week I was told it was escalated and someone would contact me soon. The next week I was told that my device was returned to me and it was marked as delivered. My device was never returned to me. I checked with the post office several times and even talked with a supervisor regarding it and was told the tracking info was invalid and they never received it. I contact Decluttr back because now its a problem. And they tell me it's no longer their problem. Now if they were sending back a device to a customer where there was an issue wouldn't they email me and say so? On the day they claimed the device was received, I received a response where they claimed someone was still looking into it. Now if they are looking at my information, wouldn't they know the phone was supposedly sent back? They are not honest nor reputable. You would be sending your phone at your own risk. Now they have stopped all communication with me as if I'm going to go away. I don't have a phone nor money for my device. I will not let this go until its resolved to my satisfaction. Do not send your device to these people. They are ridiculous.

I hate writing these types of reviews, but I feel this is the only thing to be done at this point.

DO NOT USE THIS SERVICE!

I placed two sale orders that had four items total (3 devices on one, 1 device on the other). I put all four devices in one shipping box and also printed and included both order numbers in the package. When the shipment was received, one order number listed the number of devices received as four instead of three and the other order was listed as "AWAITING YOUR ORDER..." About a day or so later, the number of items for the "received" order updated to three and the other order was still listed as "AWAITING YOUR ORDER...". After chatting and emailing with multiple representatives, providing the IMEI for the fourth device that was associated with the "missing" order, I was told that they never received the fourth device and they would not be able to do anything.

This is incredibly unprofessional and is evident that they essentially stole the device that I turned by not paying out the sell amount. I even requested they return the device to me, but they keep insisting that they never received it.

I was paid out for the other three devices that were on the "received" order, but they are refusing to pay me the $760 that is owed to me.

There are other services out there that are SO MUCH BETTER than Decluttr. I recommend BuyBackBoss.com or even the kiosk that's available in some Wal-Mart locations. At least you'll get some type of payment instead of them simply taking your devices and reselling them without paying.

AVOID DECLUTTR AT ALL COSTS!

Hi buyer or future buyers, I bought two items from Decluttr for the value of $2843. 79. I placed the order on June 1st for two days business days delivery.

On June 30th, I received a payment of $1421. 89 for my purchase of $2843. 79. A balance of $1421. 89 is still outstanding to date.

This part payment was received because I cancelled the order R******* due to non-delivery and requested a full refund. I received an email from James at Decluttr customers service that the order is cancelled, and I will receive a FULL REFUND.

Well on July 8th, I received a UPS Tracking Number 1ZF924W*******668 for a Decluttr delivery.

Why was the total amount not refunded? That is a good question.
Decluttr had no intention of refunding the total amount.

Decluttr, formerly Entertainment Magpie Inc, should fulfill their obligation to refund my total amount for the cancelled order because of non-delivery.

Decluttr can not be trusted. Their customer service emails and live chats continue with mixed messages. They don't have your customers' interests at heart.

Future buyers take care... though Decluttr has raving reviews as a BUYER, SELLING is not their strength. I have been disappointed since I placed the order on June 1, and today is July 8th.

In one email, I was told delivery failed because I gave the wrong delivery address, which is not valid. Decluttr inefficiency, empty promises and conflicting messages are at the heart of their poor customer service for a purely online business.

I am still hopeful of getting the remaining balance of $1421. 89.

This is why I canceled my order to sell DVDs:
Went through a couple hundred barcode scans and the app selected 67 that were worth their time; however, being a data driven professional I noticed once we got *******@25th DVD scan, nearly everything was worth $. 05. The most shocking part to me was the highest valued item was a Wolverine/Xmen cartoon series at $2.14 and a Michael Keaton movie "My Life" was $. 05, Something About Mary - $. 05, and Going The Distance - $. 05.
So I canceled the order and went back and started a new order to test my thoughts that they have an algorithm in place that devalues movie titles once the payment hits a specified amount, or a target number of movies scanned. Holy moly, Batman was I right. Scanning the Wolverine cartoon was now valued at $2.48 and the My Life movie went up 500% to $. 25. Both Something About Mary AND Going The Distance all went up to $. 024 and $. 025, respectively. First try... those 4 movies were valued at $2.29. Second shot, same movies but only those 4, were valued at $3.22.

Moral of the story is... it's cool to see a site pay for these items, but do they have to base it on dishonest valuations? Why do they have a system in place that devalues based on the number of items? Or at least be upfront about the average payment threshold so consumers can submit multiple orders for the most money and time. Honesty usually works. Just sayin'.

I ordered a Music CD of Best of Frankie Valli. WHat I received was another CD in the correct case. Cannot get ahold of them to make a return. They cheated me

I sent them a Galaxy A50 after receiving an offer of $70.00. I used their label and tracked it until it was delivered to their facilities. I emailed them to confirm and got a response saying the box I sent was empty. BS! I have the shipping receipt showing the box weighed 10.3 ounces. The galaxy A50 weighs a little over 6 ounces and the box and packaging made up the rest. After I replied with this info... crickets. I filed a complaint with the BBB who sent it over and got a message back saying they are will refer this to their Claims Dept. I then received an email from the Claims Dept asking for the EMI number. I dont have that! You have my phone! How can I pull it up when YOU HAVE MY PHONE! Side Note: During this whole debacle, I sent a Note 9 and Galaxy S9+ to Gazelle. I sent them after the initial "nothing in your box" email. As of today, I have had both other phones processed and checks sent and received from Gazelle. Not only that, but gazelle emailed me after getting the box and said the S9+ was in BETTER condition that I indicated and they were INCREASING the offer by $10.00! Decluttr is a SCAM! If you want to sell electronics I cannot recommend Gazelle enough. DONT USE DECLUTTR.

I checked online for a good offer for my used Samsung Note 8 which was in near perfect condition. It was always encased in a UAG case and was lightly used. Decluttr web site stated that they will pay $220 for the phone if it's in "good" condition. I carefully boxed the phone in it's original box and sent it in to accept the offer. Decluttr then sent me an email stating that the phone was not in the described condition. They described the problem as "screen burn", what ever that is, and revised their offer to $22. The phone was working perfectly and there is nothing wrong with the display. Needless to say, I rejected their offer. I read a review from another Decluttr user who had the same issue. I thought maybe the reviewer was inaccurate and because Decluttr is a known name I went ahead and used them anyway. They are a rip-off. DON'T DO BUSINESS WITH THIS COMPANY, you'll be disappointed if you try to sell them a good/used item. BTW, another company paid me $185 for the phone after Decluttr returned is to me.

Prior to sending your phone, I recommend doing your own CheckMEND report. I didn't realize that there could ever be a problem with this kind of check since I have been the sole owner of my phone, purchased in full, with the original receipt. When Decluttr received my phone, they ran the report and an "Asset Watch" caution appeared. It took weeks of battling with CheckMEND to get it cleared from my account (which I was assured unusual to do), but they could provide no evidence of who placed it on an asset list or how to contact said person. This caution flag at first was treated by Decluttr as a red flag, as if the phone was stolen, and I was threatened with no payment and destruction of the device. Eventually, they agreed it was a caution and that it was not currently on the list, however they only offered to pay me half of the original offer because it had possibly previously been listed with a financial interest. My issue with Decluttr was the lowball pricing and lying about it. They claimed that they could not resell the phone with this flag, so they had to offer me less. I was assured from CheckMEND that was false. Of course they could resell it or they would not offer me a dime. They knew I was exhausted and led me to believe that the phone was worthless in order to pay half price. This is a deceptive business practice. Customer service is HORRIBLE and when I tried to get their attention on Facebook, they deleted my message and blocked me.

I order a PS3 an 3 games for my son an my confirmation receipt has my full correct address an some how they forgot to put my apt number on the package so it was delivered to another apt says Ups so I did a claim an Ups approved my claim due to their driver left the package at the wrong apt so know all Decluttr has to due is get in touch with UPs an sign some paperwork due to I'm not the sender of the package like they gotta know how much to refund me I can't fill those papers out so why is Decluttr not getting in touch with Ups this was my sons 12th Birthday present an he is really looking forward to this gift I'm a single mom that don't have money for another gift so we're waiting on my refund to get him a game like this is the worst ever customer service I have ever dealt with order number R*******

FRAUD! This company offered me a buyback price of $25 on a used phone. I sent it to them and they reported back that it "failed" their inspection (for reasons that were FALSE - which they later recanted). They offered a revised buyback price of $2. I declined their revised offer and, per their guarantee, they sent me my phone back free of charge... however, THEY STOLE MY BATTERY! They kept my battery and claimed that they couldn't mail the battery back to me b/c of USPS laws! (WHAT?!?) Ironically (or not so ironically) when you go to their website and get an evaluation on that same phone without a battery... they only offer $2. THEY PLANNED TO STEAL MY BATTERY! What a fraudulous business! They trick customers into sending in phones, steal their batteries and then send back the phones without batteries!

They don't pay squat but I knew that and that's not my issue. I like the easy scanning and prepaid shipping labels.
Send 2 orders of cd and books. Didn't get paid as promised, some deductions and it took like 15 days.
Send order number 3: Xbox games and 10 pounds of clean LEGO. Took many days past the actual receipt of shipment to get a confirmation email from Decluttr. The email stated they would inspect the merchandise and then issue payment. So I waited, went on vacation, still waited and heard nothing. I sent an inquiry through the website and Twitter and heard nothing. I send a second email and got a response saying my order was incomplete- the LEGO is missing! I then asked decluttr to open a claim with UPS. No response, so I went to Facebook and read a post of a very dissatisfied customer, he recommended contacting the Better Business Bureau. I went to the Better Business Bureau website in Atlanta and discovered I wasn't the only one got scammed out of several pounds of Legos then mysteriously went poof. I send a direct message on Facebook asking for resolution and I filed a claim with the Better Business Bureau. Within one day they had found my LEGO and they paid me, almost in full. The BBB really does work and most of the cases get resolved. It's a shame it has to be like that. Decluttr makes plenty of money selling on eBay so no need to scam people.

Very plain and simple. I sent in my phone for a price they agreed on, then they changed the price that they offered me in which I DID NOT AGREE TO. Okay fine, they offered to send it back. PERFECT. BUT NO. They sent me back MINT NEW phone damaged, scratched and dinged up. I have NO IDEA what the heck they did to my phone. For all I know, they could have opened it and taken parts from it or did a switcharoo. But they send me back a SCCREWED up phone in which I could no longer sell as new or in good condition. SUPER SCAMMY, do NOT sell to this company. BIG WARNING.

Claims my phone arrived damaged.

It was very carefully packed in a large box...

I find it extremely hard to believe...