EVIL IN ITS PUREST FORM! I wish I can give Decluttr 0 stars. Why would you damage the perfect pre-owned iPhone when the customer rejected your lowball offer? At least return the item to me in the original condition! It was truly my biggest regret! Evil people don't just hurt others, they take pride in the pain they cause and then try to blame their victims. PLEASE DO NOT CONDUCT BUSINESS WITH DECLUTTR! Their sole purpose is to cheat and steal from the customers. Get to Best Buy or Wal-Mart for legitimate deals. Don't be fooled by this wicked company!