Michelle R.

Prior to sending your phone, I recommend doing your own CheckMEND report. I didn't realize that there could ever be a problem with this kind of check since I have been the sole owner of my phone, purchased in full, with the original receipt. When Decluttr received my phone, they ran the report and an "Asset Watch" caution appeared. It took weeks of battling with CheckMEND to get it cleared from my account (which I was assured unusual to do), but they could provide no evidence of who placed it on an asset list or how to contact said person. This caution flag at first was treated by Decluttr as a red flag, as if the phone was stolen, and I was threatened with no payment and destruction of the device. Eventually, they agreed it was a caution and that it was not currently on the list, however they only offered to pay me half of the original offer because it had possibly previously been listed with a financial interest. My issue with Decluttr was the lowball pricing and lying about it. They claimed that they could not resell the phone with this flag, so they had to offer me less. I was assured from CheckMEND that was false. Of course they could resell it or they would not offer me a dime. They knew I was exhausted and led me to believe that the phone was worthless in order to pay half price. This is a deceptive business practice. Customer service is HORRIBLE and when I tried to get their attention on Facebook, they deleted my message and blocked me.

Great service and helped me resell my phone for quite a bit more money because I sold it as Unlocked!