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Dating.com

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Australia
1 review
3 helpful votes
Follow Ngaire Fay D.
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Complete Sham
June 8, 2022

My profile was supposed to be deleted a months ago and its still up because they want people responding - money for them. This site is not user friendly nor is it customer friendly - it is the WORST EXPERIENCE I HAVE EVER HAD. They do not respond to messages - they are BULLIES. A complete rip off. Using my profile even though I have deleted it over and over trying to get it taken down. As a favourite I get many emails and messages and this is why they have kept it up for their gain. The men are left hanging because I cannot reply. My ID number is *******142. Worst site ever

Date of experience: May 9, 2022
Alexander S. Dating.com Rep
over a year old

Dear Ngaire Fay Drage,
I'm extremely sorry that you had such an unpleasant experience with us. I can see that you reached out to us using an online chat service and requested to cancel your membership, which we successfully did at the same time as your request. I'm so sorry if there was a misunderstanding and you meant to delete your account completely and not just cancel a membership auto-renewal. We do respect the decision of our members to put their accounts on hold or delete them completely, and we act on their requests accordingly. I can see that your account is no longer active, but if you decide to come back, you are more than welcome.

RU
1 review
12 helpful votes
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Dating com
October 30, 2017

Yes. Its awfull site! Dating.com offer me to pay 2.99 dollars for the possibility to answer the messages from men during month and when I agree it takes from my card 15.99 dollars in 5 minets and 15.99 dollars in 5 minets again! And I can not to delete my profile there and stop it. I just close and seek for the answer what to do. And now I will go to take all money from my card and change that!

Date of experience: October 27, 2017
Maria M. Dating.com Rep
over a year old

Hello, Anatasia! The additional charges could happen if you used the service not included in the subscription. Please tell us have you contacted customer service for clarification? Our managers will be glad to assist you.

LA
1 review
6 helpful votes
Follow Malisa B.
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Is this member fake?
October 26, 2020

I have communicated with a member on dating.com since a moment, wanted to have video chat with him but he doesn't have access to video chat, I told him to solve this problem he said he will try latter, I told him to show himselfe in live but he said he doesn't know how to do, I asked him if he has Skype or other applications to chat for free but he said he just has this app to chat hahaha, a big liar! Nobody doesn't have it on mobile and another problem is when he sends me letters everytime he must starts with my name but one time he forgot and I saw that he typed "username" instead of my name, what does it mean? Did he prepare his letters before and try to send to many users with the same letters but he just changes the names of users in the beginning? You can see the prove on my attached image. Does he work for this website to make people spend more and more money to communicate with him? Too much of doubts about him, I will stop and ask for money refund from dating.com.

Date of experience: September 26, 2020
Alexander S. Dating.com Rep
over a year old

Dear Malisa,

Thank you for your feedback.

I am sorry to hear about such an experience - please contact us at support@daring.com, we would be happy to guide you on your way to getting closer to this or any other member.

Canada
1 review
1 helpful vote
Follow Eric R.
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I joined 2 mins ago, i have had a dosen invites to join a video chat and half that many messages. The messages are paragraphs long and i didn't even have a bio at the time. They all referred to my bio. Scetches me out.

Date of experience: March 23, 2023
Alexander S. Dating.com Rep
over a year old

Dear Eric

Thank you for your feedback. Please be informed that we are an online dating site that also gives full opportunity to members without having the photos to interact with members and get the full experience. We are sorry if you felt overwhelmed. We can always assist you if you reach us at support@dating.com.

Philippines
1 review
9 helpful votes
Follow Ruth T.
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I found the person on Instagram and his real name is WALTER VICCA. He is an actor and model in Brazil and not a Gynecogical Surgeon in Berlin. Infact all of the pictures used at Dating.com were just lifted on this actor's IG account. His son's name is Jonathan and not Walter, Jr. For all the misrepresentations made by this company and its partner handling the curated subject, I think all those who have been used and victimised by them are entitled to a refund. This is the only one I saw that has given a VERY ACCURATE and detailed information that this is indeed a SCAM, no less. Dating.com always boastS itself on saying that they take issues on fake profiles seriously. What now?

Dating.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 21, 2021
California
1 review
1 helpful vote
Follow Tom Z.
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Total scam!
October 14, 2022

This site is a scam on two fronts. First you pay a monthly subscription to talk to the girls but they are bots. But even after you sign up and pay you can't talk to them without purchasing more credit's. When you give them your contact information they all will reply that they want to stay here and chat. Why? Because it will cost you more money to talk to their robots.

Also, I have never seen so many girls online at two in the morning. It's pretty amazing that ever girl that I just happen to be interested in are all online at two in the morning. They are all wide awake and ready to chat. Lol

Second, I posted my contact information on my profile and those that do contact me are usually scammers period! They start talking right away about investments and cyber currency which is your first red flag. I usually ask them to send me a picture of themselves holding up two fingers or if I'm on WhatsApp I ask them to send me their current location.

I'm hoping that someone will file a class action lawsuit against them and hopefully put these scammers out of business!

Whatever you do, don't sign up for their subscription because it's a pin to cancel it.

Dating.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 14, 2022
California
1 review
16 helpful votes
Follow george g.
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After wasting 60 dolllars on chatting with a girl that said she absolutely wanted to meet me, she stopped texting when I sent my regular email, go figure there after I left the pay per text and she wasnt getting her commission anymore, if it was her on other end, might be a large fat man for all I know, but they drained my paypal account quickly, I texted 14 more girls that said they saw my profile and wanted to "talk" but when I sent my regular email, suddenly NO REPLY across the board, not a single response, go figure, absolute total scam site, BTW im middle aged, considered handsome by most girls and have a pic on my profile working on my Ferrari. So I don't want to hear excuses. Lol. Fool me once shame on me. Don't waste youyr money.

Date of experience: June 18, 2019
Daria S. Dating.com Rep
over a year old

Dear George,
Could you please provide us with your ID number or email registered? We will be happy to address your concerns once you contact us at support@dating.com
Kind regards,
Daria.

Costa Rica
1 review
2 helpful votes
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Full of fake profiles ((popular member) as models that keep sending msg ( even if you dint reply) like desperate ajajajjaja asking you stupid things, and showing you as they were interested in you, promising life and love, but just to make you pay credits for reading or writing them. It is the way to convince you they are real, so you keep paying and buying credits just to have a chat ajajajjajj. If you try to bring them out of the app, giving them your phone number, they keep talking as nothing, asking you to stay in the chat of dating!. Ajajajjajaja which man doesnt take your private phone.

They are scummer!

Date of experience: April 27, 2022
Alexander S. Dating.com Rep
over a year old

Dear Gio,
Thank you for taking the time to write us a review. If you see profiles that provide you with fake information, you simply need to provide us with the links to the profiles of those members and explain why you think the profiles are fake. We do not want to see any profiles providing fake information on our website, and we would be happy to take measures against them. More information about our policies is available at: https://www.dating.com/people/# dating-securely
For security reasons, it is not allowed to exchange personal contact information in letters or chats. For this process, we have a wonderful service called Choose Presents. Alternatively, you can exchange contacts via video chat. You can check these services on the profile of the person with whom you wish to share contact information and choose what's available or not.

Switzerland
1 review
9 helpful votes
Follow Sina S.
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I spent over a year on this site and met many guys. I didn't took this site very seriously and I'm very glad I didn't. 99% of the guys I was texting with a bit were fakes and liars. Like everyone should I did a google picture search and found most of it (for the rest there other search engines). If you compare what it's written on their dating.com profile and what they write on IG it never matches. There are to many to count.
Thats why I will post only the picture of the worst case I had the pleasure to met with. Yep he is searching for his true Love but founds her on IG already. Also he made a lot of Copy Past mistakes like sending me the number of other members or the "Chat Up" text he sent to others during our active chatting. But he was not the only one doing that. If a guy from Latin America hits on you, ignore it. The videos? Well on one site he offered custom made videos so why not for dating.com as well? And he lets you wait or them a day or so... strange no? Many guys make have false ages. If you're looking for a guy in their forties you wont be interested in guys in their early thirties.

Date of experience: June 29, 2022
Alexander S. Dating.com Rep
over a year old

Hello Sina! Thank you for your review! We're terribly sorry to hear about your situation! Please rest assured that we do not tolerate any misidentification or misrepresentation on our platform. We constantly check and verify profiles on the app for your safety! Should we come across any member who is breaching our policies we will remove their profile immediately from our platform. We implement a very strict Anti-scam policy which protects our members from any such behaviour and restores credits lost in communication with such members. Concerning the profiles you are referring to, may we kindly ask you to report these to us at support@dating.com, as we would like to check these further asap and take appropriate measures! We hope to hear from you soon!

Portugal
1 review
4 helpful votes
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DATING.COM is FAKE
June 10, 2020

Hi I m Ana.
Yestarday I was deceived and stolen!
I had to pay three times 18x3 in one afternoon to chat!
I realized after sending my whatsapp to the people who said were very interested in talking there was no longer more contats! The men and photos are fake profiles. Fake messages! This is a WEBcrime!

Date of experience: June 8, 2020
Alexander S. Dating.com Rep
over a year old

Hi Ana!
Thank you for your comment.
Let me kindly inform you that it isn't actually possible to send your personal contact information in regular chat or email for security reasons. If you want to exchange contact details, you can use Video Chat or Flowers and Presents services.
Also, we fight hard against fake profiles and scammers. Please send us a link to a profile you experienced issues with to support@dating.com and we’ll personally check the profiles again for you.

South Africa
1 review
5 helpful votes
Follow Tshidi W.
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What a scam
November 21, 2021

Firstly I can't delete my profile and the members are fake plus the customer support center is useless they just ignore your issues, and I need to be refunded because what a scam this app is.

+1
Date of experience: October 22, 2021
Alexander S. Dating.com Rep
over a year old

Hello Tshidi.
Could you please tell us why did you decide to do so? Why do you believe so about the members here?
For future reference, we do have the actual verification processes that members have to pass through in order to register, as well as after the registration on our website. These processes are constantly maintained and continued in order to provide the most verified communication platform for our members. Please contact us at support@dating.com, so we could help you manage your account.

Morocco
3 reviews
21 helpful votes
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Scam
May 7, 2017

You will coneect with workers in website not real peorson i bustted more than 10 profile they are in my home country when i talk to them with non english they understand noting! They ask you to keep paying for every single message! Guess what i will suite this website

Date of experience: May 5, 2017
Thailand
1 review
15 helpful votes
Follow Danny A.
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I sign in rhis site and i try ti chat people.
Furst i got too many letters from the people then I chat with them all their words are so sweet after 3 or 4 letters they asked me to buy cerdit i bought credit but not too much and they asked to me buy credit again and again
This site is automatically system
Don't waste your money

Date of experience: December 6, 2017
Maria M. Dating.com Rep
over a year old

Hi Danny! Thank you for the review! Dating.com is a premium service with users' verification and 24/7 customer support. This makes it a paid site so we could provide our users with the best service.

South Africa
1 review
4 helpful votes
Follow Leonie F.
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I realized after 30 minutes of being bombarded with messages and chatting and paying around 1$ for a message written (and received), that this is a scam. Guys seem to be intent on keeping you on this site for as long as possible to keep you messaging and emailing as you have to pay for it (they never seemed concerned about the financial implication of their chatting) by saying the most flattering and romantic things (even though my profile had no picture for them to see who they are talking to). It has been impossible for me to delete my profile and account and out of desperation I have removed every single detail about myself, changed my age to 85, and changed my location to the orient. However, the messages are still streaming in every time I check to see if my profile has been deleted and young guys are still trying to get me to join a video chat - I'm assuming that I would have to pay for that as well. On the emails that come from dating.com, a company SOL Networks is listed. I found this company's website and have tried calling the numbers and emailing them as well, but guess what? I have had no response. All I want is for my profile to be deleted. Dating.com customer support eventually emailed me twice to confirm that I want to delete my profile but it is still there and I feel that they are just drawing this out and perhaps hoping that I will give up.

Date of experience: September 12, 2021
Alexander S. Dating.com Rep
over a year old

Hello Leonie.
If you are receiving a message from someone that only means he wishes to have a chat with you! You are always free to choose those ones to communicate with. We can also confirm your account is already deleted, so please let us know in case you wish to reactivate it.

Switzerland
2 reviews
3 helpful votes
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IT'S A DAY LIGHT ROBBERY.SCAM.
MOST PROFILES ARE NOT REAL BUT AI. YOU GET LOADS OF CHAT AND EMAILS THAT SOUND DUMB WHICH YOU HAVE TO PAY FOR FOR RECEIVING AND TO RESPOND. IN MY OPINION, IT'S THE WORST DATING APP EVER. DON'T WORST YOU TIME AND MONEY. I REQUEST TO HAVE MY ACCOUNT DELETED BUT THEY HAVEN'T DONE SO. BEWARE!

What kind of nonsense is this? Who says that on the first contact? It's all automated crap.
Date of experience: September 8, 2023
Oregon
1 review
1 helpful vote
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I have spoken to many popular members! They all say they can't talk on video, can't even exchange contact details. I have been on dating.com for over two years talking with popular members. 2 of them say we are in a real relationship and want me for real life. They both are still unwilling to exchange contact details. Won't even do Video chat! Video chats can help establish a higher level of trust and transparency in an our online relationship. Refusing to video chat or talk off of here, combined with other concerning behaviors, such as avoiding personal details, inconsistent stories, or evasiveness, that only strengthens and indicates to me and all the reviews I read that all popular members are fake and have no real interest in offline relationship. They get a free account and it is obvious they get paid to talk to vulnerable paid members like me. The hundreds of bad reviews are all over the internet saying the same thing as I am saying. It's a scam to keep up believing in a love story just to keep us buying credits and renewing membership! Money scam! Playing with our bead and hearts!

Date of experience: June 12, 2023
Alexander S. Dating.com Rep
over a year old

Dear Angel,

Thank You for sharing your feedback and We are very sorry to learn about your dissatisfaction.

We fight hard against fake profiles and scammers. According to the policies of our app it is strictly forbidden for anybody else to write or communicate in all ways on behalf of the members or upload photos of other people on their profiles. It's also strongly prohibited to be compensated for using the platform.
Our website has been operational for a very long time and we are always striving to make sure that all of our members are 100% genuine. We ensure that all the confirmed profiles on our site are genuine by making sure we have seen their verification documents, such as their passport, prior to allowing them access to our website.

Also, we have implemented an Anti-Scam Policy to protect you and make you feel secure on our site.
Kindly provide us with the user's ID number, a brief description, and any supporting material to prove these claims. We would require you to send screenshots of all evidence that shows this user is fake, furthermore, kindly note we do have anti-scam policies in place to protect you and if this is true we would refund all credits spent on this user - provided that they are a verified member. (has a blue badge on a profile).

If you find such profile please send us link at support@dating.com. We would like to check the profiles you are referring to, as we are strongly against any fake activity in our app

Kenya
1 review
1 helpful vote
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SCAM SCAM SCAM ALERT!
August 30, 2020

Dating.com is a scam, they are conning innocent people. The men they highlight in the contact section don't exist. The messages are automated and the people don't chat consistently, every hour has its new chats and the messages are similar. They insist that the chats happen on the site and not anywhere else. THIS SITE SHOULD BE CLOSED. I have spent $60 to send just about 20 messages. The site doesn't allow you to delete undelivered messages so that as soon as you purchase credits it gets swallowed up. SHAME ON YOU THIEVES!

Date of experience: July 31, 2020
Germany
1 review
4 helpful votes
Follow Sabine g.
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Dating.com is part of a large network of dating apps. This entire network is a huge scam machine. They always advertise 'real members', but the majority of profiles are fake. The men (mainly from Brazil, Russia and China) are models, actors, married or in relationships with men or women.
I have reported tons of profiles to support, all verified members. With links, photos, screenshots, sometimes even with statements from the real men that they don't have a profile in dating apps.
Nothing happens. On the contrary, even the support team is lying to me.

The app's guidelines state that if you can prove that a verified member is married or a fraudster, they will refund the money you paid. I've sent them loads of pictures, links and screenshots, but I only get excuses in response.

I have now found almost 300 fake profiles. But that seems to be the intention of the operators of this app, as they make a lot of money from it.
Support has been ignoring me for months, both my emails with fake profiles and my termination.

Date of experience: April 8, 2024
Alexander S. Dating.com Rep
over a year old

Dear Sabine,

Thank you for sharing your concerns and for your patience as we investigate the issues you've raised. We sincerely apologize for the frustration you've experienced with encountering fake profiles on Dating.com.

Dating.com is a legitimate platform dedicated to fostering genuine connections. We strongly condemn any attempt to deceive members and actively fight against fraudulent activity. We appreciate your vigilance and the detailed reports you've submitted concerning suspected fake profiles.

We understand that your experience hasn't reflected our commitment. While we strive to create a perfect online community, unfortunately, some members with malicious intent may still slip through the cracks. We have a dedicated team Sabrine working diligently to identify and remove fake profiles. Your reports will be thoroughly reviewed, and any accounts found to be in violation will be swiftly banned. We're continuously enhancing our verification process to make it more robust and prevent fraudulent accounts.

While we investigate these issues, we highly recommend utilizing our Video Chat service. This allows you to connect with potential matches face-to-face, fostering a more genuine interaction and helping to identify real people.

We value your feedback and take all reports seriously. We're committed to providing a safe and authentic dating experience for all our users. Please don't hesitate to reach out to our support team at support@dating.com if you encounter any further issues.

Netherlands
1 review
10 helpful votes
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Frauds
October 8, 2019

This site is not real, fake profiiles and they stole 122 euro frommy creditcard without permission for less than a day chatting? It is no website with an award. It is all fake and the person with who you are chatting will keep you on the site and Will not give his number. He works with them, it is not for a date and after a view sentences you have to pay again. I warned the police, my lawyer and the creditcard company. So watch out. It is not an American site, but a foreign site.
Elisabeth

Date of experience: October 5, 2019
Daria S. Dating.com Rep
over a year old

Dear Elizabeth,
Thank you for sharing your thoughts with us. Many of our users follow our recommendation to communicate on the site to be protected by the anti-scam policy we have. The policy has the option of refunding users in case the member they are chatting with appears to be not genuine. Please let us know if you have any complaints about particular members by contacting us via support@dating.com. We will be happy to address your issues with payments as well.
Kind regards,
Daria.

Canada
1 review
0 helpful votes
Follow Reid S.
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When I decided to try online dating I was a bit worried because of all the scam stories we hear, but to relieve myself of the stress i had i opted to give it a trial i really thank God because I think am blessed more than i even expected with a daughter and a soul mate all thanks to this site especially the customer service.

Date of experience: November 20, 2018

Overview

Dating.com has a rating of 2.6 stars from 1,191 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Dating.com most frequently mention fake profiles, customer service and credit card. Dating.com ranks 639th among Dating sites.

service
293
value
293
quality
288
This company responds to reviews on average within 5 days
+438