website thubmnail of Dating.com

Dating.com

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New York
1 review
1 helpful vote
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Another scam!
December 20, 2022

Another scam site. You purchase credits (you can see that I am active but have 0 credits, that after 5 texts and 1 video chat!) which allows you to text or video chat and the women just try to keep you chatting to buy more credits...STAY AWAY!

Date of experience: December 20, 2022
Alexander S. Dating.com Rep
over a year old

Dear Michael, Thank you for your feedback. I am sorry to hear about your frustration. I believe your issue has to do with the fact that you have simply spent your credits on the services. Please email us at support@dating.com and we will gladly provide you the credit expenditure history plus provide you the tips on how to make your credits last.

AE
1 review
11 helpful votes
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Am now scared to pay for your services after reading reviews on how you run the card 3 times. I will be deleting my account with you guys dont want to be scammed. I also read about fake profiles and indeed i kinda believe everyone in this site seems to be doctor, pilot or doing very well in life lol

Date of experience: July 18, 2018
Maria M. Dating.com Rep
over a year old

Hello Memoi! We never charge our customers for the services they don't use. The support team is always online to provide detailed consultation on account history and to reply any questions our members can have.
Why don't you try it? :)

Kazakhstan
1 review
14 helpful votes
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I accidentally registered to this site, and unfortunately overwhelmed by messages getting from handsome people, which are actually FAKE. They let you exchange with 3-4 messages and then asks to buy credit to continue chat. 1st 2.99USD, than the cheapest 15.99USD, as the they get all your credit card info they automatically charges I mean rob money from your account. They first tried to steal 400$, but I had limit, so they charged 15.99USD 5 times, it's just so $#*!. You cannot even delete your account, I still receiving e-mails about messages I got there. Live support messenger doesn't work, facebook messenger they don't reply, and e-mail also! But, sending messages about profiles somehow works even I delete account. I wish to be jailed soon, $#*!s!

Date of experience: October 29, 2019
Viacheslav F. Dating.com Rep
over a year old

Dear Rei,

I apologize for this issue you faced using the site.

We fight hard against fake profiles and scammers. Please send us a link to a profile you experienced issues with to support@dating.com and we’ll personally check the profiles for you.

We would never try to initiate any unauthorized charges towards you, your protection and privacy is our utmost concern.

I went over your case and see that my colleague already offered you a great solution. Please check your inbox.

New Zealand
1 review
8 helpful votes
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Fake
June 9, 2020

Well, last year I signed in and few seconds later all these handsome guys were sending me long and flirty dms. And if you wanted to chat with them you had to pay. I paid and the credit dissapeared in minutes. I got to realise those answers were automated, so no real person at the other end. AND, COME ON, gorgeous and successful men will not spend the time on this website and dm to every new lady. Few days later, i woke up in the morning and i was having a lot of messages from my bank. Dating.com tried to take from my account $20 for 5 times. So this website is a HUGE SCAM!

Date of experience: June 4, 2020
Alexander S. Dating.com Rep
over a year old

Hello Krista,

Thank you for the review!
Could you please tell us what makes you think that messages are automated? Let me kindly inform you that a lot of members attend professional photo sessions before activating their profiles on our site, that's why it's not strange to see a lot of beautiful photos :). You actually can make sure that members are real yourself, I can suggest you to use the Video Chat option - it will allow you to see the other person.
In regards to payments: maybe you have activated the Automatic Purchasing option in your account? There is a notification about that option on the Payment page, there is also a box at that bottom of that page that can be checked/unchecked to enable/disable it. Please contact us at support@dating.com and we will be able to check it for you.

Czechia
1 review
8 helpful votes
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Pathethic fraud!
July 3, 2019

Just stay away! My first and last dating experience ever! All the profiles are fake! They just want money... more and more. If they try to charge my account without my permission, I will make this very public! I strictly asked the support to tell me, if I have a subscription, even though I haven't asked for it. Response was gibberish about unsuscribing from e-mails. After another reply from my side, nothing happened. The men who replied to me all talk as robots. A "journalist" had such a poor knowledge of English, and he is "PhD". All men living in Germany have no idea how to speak German! It is a fraud! I just deleted my account, or at least tried to. There was not a single contact who would be able to provide a normal conversation. Very sad.

Date of experience: June 30, 2019
Daria S. Dating.com Rep
over a year old

Dear Sofia,
We are sorry to hear about your unsatisfying experience with members. Please contact us via email support@dating.com so we could assist you further. Additionally, please provide us with ID numbers or links of profiles in question.
Best regards,
Daria

New Jersey
1 review
14 helpful votes
Follow AngelandAmay T.
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The men pose as low level celebrities under different names. Make sure you reverse look up the photos before getting invested. Everyone I spoke to was not a real person. Look at the photos that I've attached. I found the real person on tiktok and the other pictures shows the account pretending to be him.

Date of experience: January 11, 2024
Alexander S. Dating.com Rep
over a year old

Hello Angel, Thank you for sharing these details with us. I am sorry that you had to go through such worrisome situation. The platform does not condone any wrongdoings such as displaying fake profiles as we ensure that the community is safe for our valued members, however, I would like to clarify that we don't discriminate members based on their status in life. Hence to set your expectations, it is not rare to encounter members who are in such status outside of the platform just like the pictures you have submitted. To reiterate it, Members are not prohibited to use social media accounts and use a nickname or AKA in the platform. Both are not against the Anti-scam Policy. However, We are looking at addressing your concern strongly. Concerning the members you are referring to, could you please contact us at support@dating.com with the details? We would like to check the profiles you are referring to, as we are strongly against any fake activity in our app.

Philippines
1 review
25 helpful votes
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A TRICK TO FOOL PEOPLE
January 20, 2020

I heared many negative comments about this site but i chose to stay here just to know the truth, my focus was to talk only one guy and observed him the way he talks to me everytime we have our conversation, i noticed him sometimes he seems like he don't know me the next time time we talked. But i continued, recently i found out that he is really fake person he was using other identity in his profile. Why i say this? In his profile he is a colombian but many times i noticed in his letter sent to me a lao language included, i think he is using a translator without checking the content and send to me. To the people who runs this site. I hope you have also noticed whats happening in the world right now. It's a wake up call for us.

Date of experience: January 17, 2020
Alexander S. Dating.com Rep
over a year old

Hello Judelyn,

Thank you for the review.
I sincerely apologize for the issues that you may have experienced. I have checked your account and I can see that you communicated with several members. Could you please specify with whom have you experienced such an issue? We are always on your side and ready to help, so if that person isn't real, we will delete that profile and add credits that you spent on communication with him back to your account. So please get in touch with our customer success team: support@dating.com, provide us with the name of that member or the link to his profile, and we will look into this matter for you. Please don't forget to describe your issue in your email: support@dating.com
We will wait for your message.

Armenia
1 review
0 helpful votes
Follow Shoghik G.
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I created fake account of 65 years old woman and talked with that scammer with whom I talked 1 month ago. By the way he is 26 years old. See only his reaction when a woman 40 years older him wrote him.

This is the link of that scammers site:
https://www.dating.com/en/people/#*******642

Date of experience: December 4, 2023
Alexander S. Dating.com Rep
over a year old

Dear User

Thank you for your feedback. We are sorry to hear about your dissatisfaction.

Our website has been operational for a very long time and we are always striving to make sure that all of our members are 100% genuine. We ensure that all the confirmed profiles on our site are genuine by making sure we have seen their verification documents, such as their passport, prior to allowing them access to our website.

Also, we have implemented an Anti-Scam Policy to protect you and make you feel secure on our site.
Kindly provide us with the user's ID number, a brief description, and any supporting material to prove these claims. We would require you to send screenshots of all evidence that shows this user is fake, furthermore, kindly note we do have anti-scam policies in place to protect you and if this is true we would refund all credits spent on this user - provided that they are a verified member. (has a blue badge on a profile).

If you find such profile please send us link at support@dating.com

Belgium
1 review
0 helpful votes
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This app will help you.
December 7, 2018

All in all the app is well-designed, very easy to use, and I don't have rack my brain to edit the profile or change settings. I would recommend it to those who look for serious relationships; this app will help you.

Date of experience: December 5, 2018
Kenya
2 reviews
0 helpful votes
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Dating.com Review
March 5, 2023

I tried out dating.com, and I have to say, it's one of the best online dating platforms I've ever used. The site is easy to use and has a wide range of features that make it a great choice for singles.

Date of experience: March 4, 2023
Alexander S. Dating.com Rep
over a year old

Thank you for your kind feedback. It is a pleasure for us to make your every day on our site!

Ohio
1 review
0 helpful votes
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Do not trust it!
June 6, 2022

It is so expensive and they charge for everything even though you have its subscription and pay for membership. Reading email is 10 credits and it is funny that everyone sends you an email instead of sending a message which is cheaper than email. I think this is a big scam just to take your money. Most profiles look fake to me. I deleted all my images and information but still got many romantic emails. I asked for the deletion of my account and a refund but they just deleted my account and had no refund. I had 101 credits when my account was deleted. Another important thing is there is no way to change/update or even delete your payment method. I do not recommend this website. Do not trust it.

Date of experience: May 7, 2022
Alexander S. Dating.com Rep
over a year old

Hi Ella! Thank you for your review! We're sorry to see that you feel this way about the app. Unfortunately we do not offer unlimited credits within the subscription but you may always consider switching to a different subscription plan and we can assist you further with that. Kindly note, that our ice-breaker feature on the app "Let's Mingle", allows members to type in a message which is sent out to potential matches that fit the criteria, even if the profile has no photo or content. You may use the feature anytime under "My Profile" within your account. We're truly sorry that you decided to delete your account. Please bear in mind that we can always restore it should you change your mind! We'd be happy if you could give us another chance to create a better experience for you if you contact us anytime at support@dating.com! We can check your account and suggest cheaper ways for you to enjoy the app. We can also show were you can change your payment method on the purchase form! We hope to hear from you soon!

GB
1 review
2 helpful votes
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Extortionate
June 6, 2023

You sign up for a fee, then have to buy credit to send messages, emails, videos, and send gifts. The men on there message you within a second of you viewing their profile because they charge you per minute. That being said the messages come in so quickly from that you have to wonder if it is generated.

Date of experience: June 6, 2023
Alexander S. Dating.com Rep
over a year old

Dear User,

Hi! I am sorry that our credits system may be a source of your disappointment at our website. Indeed, using certain services costs a fixed number of credits. Would you consider contacting us at support@dating.com so we could look into your credit history and maybe counsel you on how to manage your credits efficiently?

New York
1 review
16 helpful votes
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BEWARE
August 31, 2017

The site employs without question very attractive women from all parts of the world. Messages from the models appear to be pre-written and auto generated, designed to suck you in. Moreover, some of the ladies have admitted to not sending the auto generated messaging which is concerning. But many of these date sites that hire professional models are designed to accomplish one thing, take your money and put you in a very poor position to actually hook up or meet with any of the female models. Bottom line - PLEASE stay away from this site, the direction to contact their customer service department is somewhat disingenuine and borders along the lines of deceit.

Date of experience: August 29, 2017
Maria M. Dating.com Rep
over a year old

Hello, Andrew! Thank you for your review! Have you tried using the service? The member ID indicated by you is not valid.
Dating.com Team would like to specify that there are no auto-generated messages on the site. All content is written and sent by the members themselves personally or through "Let's Mingle" service. This service lets our members message a wide range of users who match their search criteria. The site does not hire its users as well.

North Carolina
1 review
5 helpful votes
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Cost
September 14, 2017

I understand having to pay for the service, but if the prices were a bit more reasonable and we could chat a little longer you may get more positive reviews, It is very costly to maintain communication here, especially when showing pictures email and videos. I like the service but if you lower the cost more people would join and perhaps would not object to spending more money. Quantity and quality.

Date of experience: September 12, 2017
Maria M. Dating.com Rep
over a year old

Hi, James! Thank you for your review and feedback! We are constantly working to make the site better, optimization of the prices is on the bucket list!

1 review
1 helpful vote
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Nice Well Done
September 14, 2018

Nice well done great out of this world excellent website for dating and hot, beautiful woman on here they are open and honest and well talk about all different things they like to do thing and start out as friends first.

Date of experience: September 12, 2018
Fiji
1 review
17 helpful votes
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Hi I am a legit first time user. And when I saw the payment options, I was really hesitant because it's really not safe to give your card details on a dating site... I was also honest with the men chatting me that they can chat me directly to my viber account or to my other contacts so that I would not pay here... but some answered a very weird message like it is not realted to what I've said. So reading from reviews, well yeah I guess this is a scam,,,, and btw, I can't find the member id number that they are saying here...

Date of experience: November 9, 2017
Maria M. Dating.com Rep
over a year old

Hi, Vanessa! Thank you for your review. Dating.com is a legit community and we put a lot of effort into keeping it safe, modern and secure. All online payments to us are safe and the credit cards details are not shown to any third party or even employes. That's why it is completely safe to use Dating.com and that's why our users prefer to stay with us.

Romania
1 review
5 helpful votes
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ELABORATED SCAM
December 15, 2020

I see this site is operating for quite a while and still not closed down yet, even though it takes no time to realize is a clear scheme of deceiving people into spending on mostly fake dates, in search for a real partner. Do not waste your money on preset robots. Most "Love seekers" are characters hired to land their image, most probably making money while keeping you spending to read their messages. Basically you are charged for chatting or reading messages mostly from preset autoresponders, while you believe is a potentially genuine date. A crime punished anywhere in the world. Looks like recruited staff and the business is located in the countries from where over 90% of girls and boys pretend to be registered from, like 2-3 ex Soviet countries, 2-3 Americas plus China.

Dating.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 15, 2020
Alexander S. Dating.com Rep
over a year old

Dear Orlando,

Thank you for your feedback.

I am sorry to hear that you have an unpleasant experience with some members.

Could you please tell me which members seem like robots? I would like to check them for you.

Let me mention we welcome only real members here and our moderation and verification teams are always on it.

A lot of our members are looking for a serious relationship online like a lot of people do offline.

Please contact us at support@dating.com, so we could take a look and assist you.

New York
1 review
55 helpful votes
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SCAM
October 19, 2020

SCAM - I tried their 1 month membership on 09-19-2020. Girl I had an interest in bleed credits dry. Kept trying to send contact information that purposely didnt have information but made it look like it was blocked. Told her it was blocked and sent 3 more emails with empty phone numbers. Didn't ask a thing about me just vapid responses that she was sending contact phone numbers. Each email sent and read cost you 10 credits so it made them all disappear quick.

Date of experience: September 19, 2020
Alexander S. Dating.com Rep
over a year old

Dear Jim,

Thank you for your feedback.

We believe this blurring came into play when you passed your contact details. In fact, we have certain policies regarding the personal information exchange but they are flexible and you are more than able to get your contacts to your match. Contact us at support@dating.com so that we walk you through them to help you achieve your goal.

Poland
1 review
11 helpful votes
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If I could give 0 stars, I would... Outrageous experience, how the app called Dating.com function. They have both fake and real users. But don't get misleaded - all those Popular ones, good looking and with verified profiles are not real. They will write you tons of emails, send pictures - yet remember. To open each, you got to pay real $. Even though those guys are fake.
Such a scam.
On trustpilot hundreds of fake positive reviews - obviously written by some kids from all over the world(once you check their profile, you see they write about everything. How good it is xD)
And when you check negative ones, ppl writing about being abused and scammed for hundreds and hundreds of $ and € real money... So sad they earn on people's will to find love. But no worries- karma always find you

+23
Date of experience: May 31, 2022
Alexander S. Dating.com Rep
over a year old

Dear Maria,
I'm so glad that you received a lot of attention from the members of the platform. Members that are verified have successfully submitted real-time photos, and our colleagues from the responsible department carefully check all of them to ensure that you will have only a pleasant experience with us and will not face any of the fake profiles.
I have checked all the screenshots that you attached, and there's no trace of any fake profiles for us to investigate. Please let us know if you face anything on our platform that is against our terms and conditions, and we would be delighted to help and resolve all the issues for you.

India
1 review
21 helpful votes
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Best
August 9, 2020

I really appreciate the efforts of admin for making such an attractive and addictive site. He is also maintaining the peace environment of the forum by offering quick reply to the support ticket.
I used to talk with him on plenty of matter and I wanted to add new features in the site. I discussed with him and he appreciated my point of view and then he updated his site.
Thank you very much admin for your efforts.

Date of experience: August 8, 2020

Overview

Dating.com has a rating of 2.6 stars from 1,192 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Dating.com most frequently mention fake profiles, customer service and credit card. Dating.com ranks 642nd among Dating sites.

service
293
value
293
shipping
7
returns
7
quality
288
This company responds to reviews on average within 4 days
+438