
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation, with many customers praising the effectiveness and quality of its products, particularly the natural ingredients and positive health impacts. However, significant concerns have emerged regarding customer service, including delayed shipping, unresponsive support channels, and difficulties with order modifications or returns. Customers frequently report frustration over lack of communication and unresolved issues, leading to a perception of unprofessionalism. Overall, while the products receive positive feedback, the company's customer service approach appears to be a critical area needing improvement to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Well, They charged me an extra $5.
By mistake, I guess, or they hoped I wouldn't check!? Strange! ALSO After showing on my order buy 2 & get 1 free! Will not ACCEPT! DISHONEST?!? This raises a RED FLAG MAKES U FEEL THIS SIGHT IS A " HACK"?! I'm not placing my order to Mt. Wouldn't be interested in Drops from them! I'm sending the Drops I ordered for me in SC back when they arrive and I'm calling Am Ex today, to report!
I Pray U READ THIS before BUYING!
I completed my transaction for my order on February 28th, and the shipping label was created the very next day. But i still to this day have not received my order. I had even paid an extra seven dollars for expedited shipping. In regards to this mishap i have attempted to contact their customer support 3 times and have gotten the same "we are trying our best. We will ensure it will be delivered within the next 24-72 hour" response EVERY. SINGLE. TIME. I honestly don't even want the damn drops anymore. I just want my $37 back.
After finding out about the company "dao drops" I got super excited to go through their products and order from them. They seemed to have good products with all of the natural essentials inside these droppers. So I ordered 3 bottles from them and also paid extra for EXPRESS SHIPPING. Long behold I never receive my package. So I'm not a person that makes a big deal about things or easily catches an attitude over small things. So I went to my local post office to check the status of my shipment being that it said it arrived on my city but that's as far as the tracking shows. After days of going back and forth the post office shows me the shipping label that was PRINTED on dao drops end and they never even put an actual address on the label- instead they addressed it to my EMAIL ADDRESS and put the wrong zip code! So my package got sent to another city. (Again not making a big deal about it as I assume it's a small issue and it will get handled) after several attempts of reaching out to this company via Instagram comments, Instagram messages and EMAILING, they have left my messages on read never responded to emails and never resolved this matter. It's so unfortunate I was excited to order from them and was even referring other people to their products. This was the first time and the LAST time I will order from them. I understand people make mistakes- but to have terrible customer service and lack of communication when people spend their money with this company and refuse to solve an issue that was a mistake on their end is beyond me.
Beware of this company* seriously.
I got my order FAST and got emails and tracking number. I haven't used them yet but I am tomorrow and after reading the reviews I'm excited!
Wao this is ridiculous, I went to vacation expecting the package it would be here when I came back but it's not here. What's going on here, who's the supervisor? I need an answer ASAP. This is not the way to handle a costumer. This is my first time purchasing in this website and it's the worst experience in my life. You sent me a 25% off for my next purchase but I didn't receive my first order, already a month has passed.
My name is Sandra Harrison. I ordered this product 2 in half weeks ago. And I never received my order and they never emailed me about where my order is.
I ordered my drops on the 6th of february and the tracking said it was shipped the 7th. Its now the 21st and i still havent received them. ALSO i just got an email saying it was just shipped? Ill add pictures. I emailed them requesting a refund because im really not interested anymore and they told me theyll have to deduct 15$ because of their policy? So id only get 3$ back. So i dont recommend this. I was super excited about it and checked my mail daily just waiting to try it.
They sent my shipment to the wrong addressWill not refund me for it The address that they sent it to was on the same action street just wrong number and when I asked them to resend it or help me figure out what happened to my order they refused to give me a refund or resend or stop the order
I ordered sample but never received it but they deducted money from my account without shipping my items.
First, the product are looking awesome! I was very exited about my order! But didnt received a tracking number and my order...
So really disapoint!
Skin drops really helped curb my breakouts and counter my naturally oily skin. I have been getting so much more attention from people since I started taking them
I didnt think that weight loss supplements would be effective for me. But I saw some of my favorite health pages on IG shout out dao drops skinny drops so i gave them a shot. I actually lost 10lbs in less than a month!
I used to have severe anxiety that preventing me from doing day to day activities and meeting people. The past few months have changed my life and i have become a much more social person
I started taking immunity drops because I travel a lot for work and cant afford to get sick. Ever since I started taking these I notice that my body doesn't slow down after long flights. More time into my day!
I prefer eastern herbal remediews rather than western supplements and perscriptions becasue they make my body feel better. Dao drops is my plug for all my herbs!
Was so impressed at dao drops selection of herbs and blends. Its almost like they curated the greatest hits from TCM (chinese medicine) and ayurvedic medicine
I take energy drops 1-2 times a day to help fight fatigue. The drops are really helpful for replacing my daily coffee so I come back and order more every few weeks. I'm on my 4th order already. Love my dao drops
Thanks Grace! Excellent customer service from Grace, very helpful and quick to respond. Thank You Dao Drops!
Excellent Service! I always receive my drops within a few days. I love how they offer free shipping
I always see their ads on instagram and I was so impressed when I decided to give dao drops a shot. Didnt think that the hype could be real. But I was wrong!
Answer: I love my Dao Drops. I have tried FOCUS, ENERGY, SEX, and SKIN and I notice a significant difference when I take them. I also received my order only 2 days after placing it. I will definitely continue ordering from them :)
Answer: NOT EASY AT ALL. CUSTOMER SERVICE NEVER RESPONDS BACK. -1000 / 100 RATED