• DanburyMint

DanburyMint

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Overview

DanburyMint has a rating of 1.36 stars from 102 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DanburyMint most frequently mention customer service, credit card, and poor quality problems. DanburyMint ranks 41st among Coins sites.

  • Service
    21
  • Value
    19
  • Shipping
    21
  • Returns
    12
  • Quality
    18
Positive reviews (last 12 months): 12.5%
Positive
1
Neutral
0
Negative
7
19
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The Customer Service Representative for Danbury Mint was very rude to me.
  • Then to make matters worse, Their customer service dept.
How would you rate DanburyMint?
Top Positive Review

“Outstanding product, excellent resemblance of actual football players.”

James S.
9/7/23

I have been collecting Danbury Mint NFL football player figurines for years. The quality of the figurines are outstanding, Not only do I collect them, I also purchase them as gifts for family members. Currently I am waiting for the Jason Hurts figure. One note can you make some Las Vegas Golden Knights figurines?

Top Critical Review

“Danbury misleads purchasers”

Michael G.
3/3/24

I ordered a child's necklace from Danbury which came to about $140. I made the first payment then two weeks later they tell me I must pay up the rest of it before I can get what I ordered even though the address that I can make the purchase in three payments. They claim I owe them money which I don't and because I do not have the most uncommon name in the world there's at least three other people with my name in the city. I have no idea what they were talking about I'm wrestling with her I want a refund or pay it off and get the necklace because I was going to buy it for my granddaughter. All I know is one thing, I would never do business with this company again. To me, this is almost tantamount to a bait and switch. Until my credit card statement comes, I cannot show you the purchase that I made. I can probably two weeks when it arrives and I honestly don't know if I should wait till then or not I'll let ylsitejabber make that decision. If they wish to withhold this until my statement comes, that's fine. However please acknowledge the email that this is being sent from because I will update

Reviews (102)

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Timeframe

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Reviews that mention popular keywords

danbury mint (23) customer service (26)
Thumbnail of user brutallyhonest1958
2 reviews
1 helpful vote
March 3rd, 2024

I ordered a child's necklace from Danbury which came to about $140. I made the first payment then two weeks later they tell me I must pay up the rest of it before I can get what I ordered even though the address that I can make the purchase in three payments. They claim I owe them money which I don't and because I do not have the most uncommon name in the world there's at least three other people with my name in the city. I have no idea what they were talking about I'm wrestling with her I want a refund or pay it off and get the necklace because I was going to buy it for my granddaughter. All I know is one thing, I would never do business with this company again. To me, this is almost tantamount to a bait and switch. Until my credit card statement comes, I cannot show you the purchase that I made. I can probably two weeks when it arrives and I honestly don't know if I should wait till then or not I'll let ylsitejabber make that decision. If they wish to withhold this until my statement comes, that's fine. However please acknowledge the email that this is being sent from because I will update

Tip for consumers:
I would advise using another company. for as long as Danbury mint has been around they sell a lot of garbage and they bombard you with mail after you make a purchase. very disappointed in a company that tries to sell itself and quality and honesty

Products used:
Nothing I was buying a necklace for my granddaughter.

Shipping
Thumbnail of user diannar137
1 review
4 helpful votes
December 4th, 2023

This company has completely taken advantage of my 85 year old mother. Sending her jewelry a couple times a month. Don't know if she initially placed an order but this is absolute elder abuse! As of now she owes them $566 for jewelry that she says she has never received. Please look out for your elderly loved ones!

Thumbnail of user tannerbush
1 review
5 helpful votes
September 27th, 2023

Purchased coin for good price and no indication that I was signing up for recurring charges. Received a $70 charge a month later which was quickly refunded but they tried to tell me that I was clearly informed that my first purchase signed me up for a recurring collection. I went back and reviewed everything and nowhere was this mentioned nor did I give permission anywhere to charge card. Watch out! Just don't buy anything from here.

Service
Value
Shipping
Quality
Thumbnail of user raymonds1056
1 review
1 helpful vote
December 13th, 2023

Terrible web site, items stated to ship in 2-3 days, however you don't find out your item won't ship until after Christmas, after you purchase your item. They don't let you know it's a later shipping while your buying it. Then to make matters worse, Their customer service dept. won't answer their phone.

Service
Returns
Thumbnail of user gregg3131.al
1 review
1 helpful vote
December 28th, 2023

The Customer Service Representative for Danbury Mint was very rude to me. I called to complain about duplicate orders I received. I ordered the military fleece jacket with a USMC patch and my nickname on it. Danbury Mint sent me 2 of the aforementioned items. I only placed one order. I told the representative that I only ordered 1 jacket, but was sent two. He said in a very rude tone, no you ordered two. He said you must have hit a wrong button or something. I felt like he was calling me a liar. I have been a customer of Danbury Mint for circa 20 years. I don't appreciate the tone in which the representative spoke to me in and insinuating that I was not telling the truth. Ergo, I will never order from the Danbury Mint ever again! In addition, to the rude treatment I received, the fleece jackets are cheaply made and the price is outrageous! I'm done with the Danbury Mint!

Products used:
Jackets

Service
Value
Shipping
Returns
Quality
Thumbnail of user dennisb489
1 review
25 helpful votes
April 1st, 2020

I just bought, for $150 a Marine Corps ring 4 $150.
This rain is not worth $50. I contacted them to let me know that I was unhappy with the product and explain why. Told them I wanted to return it they would not schedule a pickup label oh, and I am disabled. The woman on the phone said don't talk to me that way, or I can't talk to her that way. Just a word to the wise, I'll never deal with him again. If you've not yet been burned...

Thumbnail of user maryd3231
1 review
1 helpful vote
January 1st, 2023

This was my first purchase thru Danbury Mint. I felt they had a good reputation and that I would get a good price and good product. When I got the Jacket it was nice but it was over priced. I could have made it for way less. I paid $175.00. I could have made it for 80.00. My major complaint was that I started getting ads in my email. Like 10 a day,. I think it is too much...Not saying I would not order from them again but, I will be careful about the product and price.

Thumbnail of user elizabetha30
2 reviews
22 helpful votes
March 9th, 2019

I saw so many bad reviews about this Co. I ordered a personalized pocket book, about 2mths ago, and every time I check the website, I see a different date. Just hope I am not disappointed eventually.

Thumbnail of user jason.inskip12
1 review
4 helpful votes
July 3rd, 2023

Some time ago I ordered a single silver coin from Danbury mint and promptly forgot about it, until weeks later three wildly overpriced coins arrived in the post and by 'overpriced', I mean at least four times the actual value, with an invoice stating these were an ongoing part of a collection, that my debit card would be charged. The charge did go through, Danbury customer service appears to be non-existent and I have been forced to cancel my debit card to avoid further withdrawals. Fortunately my bank has been very helpful, so these scammers will not prey on my account ever again.

Products used:
Coin

Service
Value
Shipping
Returns
Quality
Thumbnail of user thomasm1438
1 review
19 helpful votes
April 12th, 2020

I purchased the first and last year production of the Morgan silver dollar. My price was around $260. Danbury Mint sent me the least expensive 1878 coin. I can buy these coins on eBay for less than $100. If you are not an experience coin dealer don't buy from these thieves. Jesse James was a gentleman. When he robbed you he used a gun.

Thumbnail of user eugenet61
1 review
19 helpful votes
February 27th, 2020

The pictures they post are seriously misleading. I ordered earrings for my wife's b'day in early January... they finally arrived February 26 after several excuses. The posted pic made them look to be a couple of inches long. In reality they're maybe 1/2 inch... plus at over $100 they were seriously overpriced. If there are faux diamonds on them you need a magnifying glass to see them. Fool me once... there won't be a twice! Shabby company.

Tip for consumers:
DO NOT SHOP WITH THIS COMPANY!!!

Products used:
Earrings

Service
Value
Shipping
Quality
Thumbnail of user chriat1
2 reviews
11 helpful votes
November 25th, 2022

Watch this site and heritage coins as they are a total rip off. I have never known any company in my whole life who charge full postage cost per item instead of all together. So for example coins they charge you £3.99 per item I wanted 8 items in total. With my total price of the coins being about £30 and the postage is even more than cost of the items at over £30! They also have tricked people into paid subscription of coin services for coins that are at ridiculous prices and not worth the value whatsoever!

Thumbnail of user karenm2885
1 review
2 helpful votes
April 26th, 2021

I loved this pearl, diamond mothers day necklace. This piece looks as show. Already many compliments. Sparkles in the light. Just beautiful!

Products used:
Jewelry

Service
Value
Shipping
Returns
Quality
Thumbnail of user randyc547
2 reviews
3 helpful votes
January 6th, 2023
Verified purchase

My husband purchased the forever birthstone necklace with our names on it for Christmas. You need a magnifying glass to read our names. It is so tiny. I would've sent it back, but it was the thought behind it for Christmas. I would not recommend it to anyone else. The army ring is beautiful.

Tip for consumers:
That it is not as pictured

Value
Quality
Thumbnail of user rajveerb1
1 review
8 helpful votes
February 10th, 2021

Order # *******. I Ordered a necklace for my wife. They advertise the cost as $99. You end up paying $114 including taxes. And then they forgot to update my Apt number on the address. I called up the customer service for the delayed shipment and she only said Ok ok ok and nothing else. She didn't have the courtesy to say SORRY. I am not sure about the product quality. Yet to receive this. I wanted to give -5* rating but somehow can't do that

Service
Value
Shipping
Returns
Quality
Thumbnail of user williamr2902
1 review
1 helpful vote
January 4th, 2023

Ordered personalized diamond pendant in early Dec.Rec'd 1 week before Christmas as promised. With WRONG NAMES inscribed. Called customer service and was promised one with right names would arrive before Christmas. Didn't. Today was told arrive by Jan 13th...I'm doubtful.Never again.

Tip for consumers:
Buyer beware

Products used:
Personalized diamond pendant

Service
Shipping
Returns
Thumbnail of user stevenh1245
1 review
4 helpful votes
June 12th, 2021

I ordered the heart necklace which is advertised to have diamonds across the top. I'd be fine if there were diamond chips to sparkle -- if one could see them. I used a magnifying glass and can barely make out what are supposed to be diamonds. It's mostly just shiny metal! I checked their website and it claims that there are diamonds -- so I have to say in that respect, they are misrepresenting their product.

Tip for consumers:
Don't bother using DanburyMint.

Products used:
Forever Necklace

Thumbnail of user dorothyq
1 review
10 helpful votes
December 12th, 2013

I bought a beautiful necklace from this website and it was delivered just on time.

Thumbnail of user larryk510
1 review
9 helpful votes
December 6th, 2020

Received one that looked like it was carried in someone's blue jean pocket for a 100'years. Was supposed to receive a return shipping label since I have no way to print the label. Well haven't received it yet and my account was charged. With as much business as I have done with Danbury this is totally not acceptable. Was told by the customer service I would have the return label in 3-5 days that was 3 weeks ago! Not happy!

Thumbnail of user tammyd432
1 review
8 helpful votes
November 17th, 2021

I am sooooo disappointed in my Kamala Harris portrait doll. I placed my order Jan 20 and just got it a couple of weeks ago. The doll that I received in the mail looks nothing like the one they advertised. This was my first order with Danbury Mint and will definitely be my last! I'm including pics. Sharing on multiple social media platforms as well.

Thumbnail of user kimberlye131
1 review
25 helpful votes
February 16th, 2020

Do not bother. I thought this was a dollar store gag gift from from my spouse on valentines day. Real roses? No way. Cheap cheap cheap fake rose like things jammed in a glass jar on top of some 5 cent gauze. 130 dollars for this junk. Just no and never buy from this company. At best he should have paid 20 dollars. Total scam and RIP off. In fact he could have done better at the dollar store.

Thumbnail of user darios24
1 review
5 helpful votes
February 4th, 2021

I'm sorry I made the mistake of ordering from this company again. I've had issues with payed orders going unfulfilled in the past but a family member was interested in a particular item and I said I would look into obtaining it. So I put the order through on the Danbury Mint website. The funds were drawn from my checking account within minutes but no confirmation email. I spoke with a customer service supervisor and was told that a confirmation email would be sent immediately. I still haven't heard anything. Don't waste your time with the Danbury Mint there products are junk anyway. There are many many more reputable coin sellers who are much more comfortable to do business with.

Tip for consumers:
Don’t try to buy from Danbury Mint buy your items from anyone else.

Products used:
None that’s why I’m writing this review.

Service
Value
Shipping
Quality
Thumbnail of user bevm51
1 review
20 helpful votes
February 24th, 2020

I bought a October swirl personalized gold plated ring from the Danberry Mint. After about a month after it was purchased the gold plate came off. The ring was not worn everyday but mainly to church and taken off after wards. Poor quality and absolutely no help from what they call customer service. Every time I tried to get in touch with them they would send me more jewelry ads but no help. DO NOT BUY THIS IS JUNK!

Tip for consumers:
Read all the reviews you can find

Products used:
Online business

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelj1543
1 review
6 helpful votes
February 7th, 2021

Someone please explain how we can do a class action lawsuit against companies like this one and Bradford exchange that do these bait and switch scams on hard working people. I will gladly Participate

Tip for consumers:
Stay away

Service
Value
Shipping
Returns
Quality
Thumbnail of user giffo
3 reviews
5 helpful votes
August 4th, 2023

I have been trying to contact Danbury Mint about an order. I have found their Customer Service to be pretty much non-existant and my frustration is growing by the minute. There is no way to dircet contact, they will not acknowledge an email. The 800 number they have is a recording and there is no way to bypass it. I tried answering all the questions it asked, and just got frustrated and quit. I guess I have just thrown away a couple of hundred bucks on something I was trying to purchase for my wife. (I do have an order nr but I can't upload it (?) and this system does not provide a way to type it in. Sorry

Tip for consumers:
Nope -- let's see how this works out

Products used:
None -- was not shipped or I can't find out if it was

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About the business

The Danbury Mint specializes in the sale of jewelry, collectibles, commemorative coins, and sports memorabilia. Collectible dolls, figurines, ornaments, bracelets, necklaces, rings, The-All-New State quarters, Kennedy half dollars, and sports team pictures and rings are some of the items that can be found on the site. A variety of self-serve customer service options (such as ability to track orders, cancel orders, view recent payments and balances, change account information, etc.) can be found on the site; however, different customer service lines are also available along with options to send email and hand-written mail to the company.

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