DailySteals

I sent them an email 4 days ago with pointed questions and as of yet received no response. I questioned their product.

Daily Steals

On July 14,2021 I contacted them to inform them that a Surface Pro 5 that I ordered was defective. It would not turn on or charge. I paid through Paypal and funds where taken from my bank account.

Order Number: *******
RMA Number:
I received the Surface Pro but it won't hold a charge. Left it charging for 2 hours, still no charge. Cable is fine. Please advise to return item. Thanks.

They sent me an RMA so could return it. I did and they received it. They responded:
Melvin (Daily Steals)
Jul 21,2021, 11:19 EDT

Hello,
It looks like your return has been delivered, we should have an update for you within 3-5 business days!

On July 29,2021 after sending an email asking why they had not refunded me. They wrote:

Hi!

I have just processed your refund for the amount of $451.38!
You will see the funds in the next few business days (it all depends on your bank or financial institution).
Please check your email for confirmation and let me know if there is anything else I can do!

Thank you!

On August 5, I emailed again asking for my refund.

They answered:

Melvin (Daily Steals)
Aug 6,2021, 10:14 EDT

"Hi,

Yes, we already refunded the order back in your original payment method. The refund would reflect within 3-7 business days depending on your bank. You may call your bank to check out the refund.

Thank you"

My bank shows nothing. Upon checking their web, they have given me store credit for the amount. I have emailed them numerous times to ask them to refund to my paypal account and they keep repeating the same thing. I have filed a dispute through Paypal and no response yet. However, Paypal shows a different company that drew the accounts and not Daily Steals so I have no idea how this will turn out.
This is not acceptable and it's a scam. My funds should have been returned by now.

I received my funds back disputing through Paypal. Even after this, they thought they there were the ones who made it happen.

So like everyone who bought a Nexus galaxy GSM from dailysteals, I was really excited to get the phone. However, there has been nothing but problems with this company. I have tried to be patient with them until now.

1. After they immediately charged my credit card, I was never given any notice of when my item was being shipped. I had to email them to receive a tracking number.

2. After I got the item, I opened the box and saw one huge crack on the screen and a couple of smaller cracks. Obviously either item was improperly handled or they just shipped me a damaged phone.

3. I had to email the company twice over a span of a week and a half until someone responded to me. Their advice was to contact Samsung for their international warranty on the phone. I do not know why I had to contact Samsung when dailysteals sent me a damaged phone. But yet I decided to contact Samsung but they said they would not cover it. So back to emailing dailysteals and guess what? After 3 days of waiting for their response, I am STILL WAITING. I have been trying to get a replacement for 3 WEEKS. Their return policy is non-existent by the way. I think those automated responses saying that a representative should be contacting me within 1-2 days should be taken off or changed.

For all the people who gotten replacements with paid shipping and all of that, I feel that those items are very inexpensive and can be easily replaced. For the people who have gotten expensive items (worth hundreds of dollars), dailysteals will try to lag to help you. Maybe they are just waiting for the dissatisfied customers to give up on the product. Usually I give companies benefit of the doubt but this is taking way too long. Everyone who buys from dailysteals be careful, you might be just like one of the many disgruntled customers.

I have ordered 4 sets of [14 Pair Set] Genuine Austrain Crystal Ball Stud Earrings and 1 set of 18kt Rose Gold Pink Tourmaline Drop Earrings.

But I got only 1 set of [14 Pair Set] Genuine Austrain Crystal Ball Stud Earrings and 1 set of 18kt Rose Gold Pink Tourmaline Drop Earrings.

Remaining 3 sets of [14 Pair Set] Genuine Austrain Crystal Ball Stud Earrings and 1 set of 18kt Rose Gold Pink Tourmaline Drop Earrings are missing. Money is already deducted from my card. No response from them

They took my money and canceled my order without refunding me. AVOID at any cost.Im not sure how such this company is still in business.