Daily ChemistReviews 78

Paid for next day delivery 2 weeks ago. Order not arrived and no response from Customer service. This company is a scam BEWARE!

They give you the impression that you are in charge of your money, but in really, they are. Their sole concern is your money, and they don't give a damn about your withdrawal issues or unpleasant experience. Even though I received withdrawal assistance and was able to recover my loss, the devastation this organization made to my life was tragic. The customer service is the worst; they are unable to resolve any issue. In order to help anyone experiencing issues with this firm, I have made the decision to provide additional details about my successful withdrawal process.
If you are experiencing trouble withdrawing, please message me using the web address listed on my title. You're not by yourself.

Medicines do not arrive, trying to speak to them is impossible, you ay for next day delivery and 1 month later it's not here. Automated voice tell you the system is having issues and they will call you back, never happens. Do not use these scammers

This company is a complete SCAM, quick to take your money for nothing in return. My order didn't arrive, 10 days later I telephone and speak to two operators separately, one after the other, both telling me different stories! Several emails sent previously with no replies, how they can lie through their teeth is beyond me. Stay away! 0 stars given!

Take your money for orders they don't have, endless promises, FALSEHOODS, try to tempt you back with offers free delivery, ha ha that's a joke trying to get it, TRYING TO GET REFUND,
KEEP CLEAR WOULD BE MY ADVICE

Well I must say after placing order for ventolin inhalers, then reading negative comments I was nervous. However order was received in good time. Well done

If i could give 0 stars, I would. Bad service that rip people off. Avoid like the plague. They will take your money and not send what you ask for. Customer service is horrendous.

I placed and order for inhalers before reading reviews. After I read the reviews I thought I had just wasted my money and nothing would come. To my suprise the inhalers arrived within 48 hours as promised and are the correct inhalers and appear to be working fine.

I ordered a Semaglutide pen and 2 weeks later was told I would need to be supplied by them tablets first for over £200 before I could get a pen. I purchased the tablets and they did absolutely nothing….,,,I ordered a pen after completing the tablet course but after 2 more weeks I'm told they only supply them to NHS patients first…….in other words they don't have the Semaglutide pens ……….steer clear of them, it's a scam

On 26 June, I placed an order with Daily Chemist, for which £192.33 was deducted from my account the following day.

Having still not received the item in over three weeks (!), I emailed them today, only to get a response back that my order had been cancelled. It was only after I emailed again asking for a refund did I receive a phone call back to inform me that my refund would be processed.

This is appalling behaviour on the part of DAILY CHEMIST:

1. That they did not inform me that my purchase was not going to be honoured;
2. That they took my not-insubstantial amount of money anyway;
3. That they did not (still not received although I accept it may take a couple of days to process…) refund me until I pursued them... (!)

In short, poor and frankly dishonest, service.

Apparently my experience is not unique...

Besides, (giving them the benefit of the doubt...) they - when they responded to my enquiry by informing me that my order had been cancelled - could have apologised in the first place, and seek to assure me that they would be refunding me forthwith. Instead, no mention of a refund - but a 10% discount voucher towards another purchase from them...

Had I not picked up on the fact that they had already debited nearly £200 from my account THREE WEEKS ago, I am not confident that they would have returned it to me without further pursuance...:-((

Date of experience: July 19,2023

Last summer I placed an order for period delay medication, which the website claimed was in stock. I received an email saying my order had been dispatched. I waited two weeks before chasing it up, at which point I was told the product was out of stock. I asked for a refund and got no response. Nearly two months later, after I let them know I would be opening a dispute with my credit card provider, the product finally arrived - much too late. I'm not sure if it's incompetence or a deliberate attempt to scam customers, but either way, avoid!

Took payment from me, then said out of stock and would issue a refund. Then no refund has been actioned.

This is a disgraceful company that purposefully refuse to refund you for as long as possible. They only refunded me for a medication that was out of stock once I threatened to report them to the Pharmacy regulators. This process took over a month and involved more than 15 phone calls and emails.

I waited 5 days with multiple calls and they hadn't even dispatched my med. Now I have to travel without my prescription

I ordered an ozempic pen but after a month of waiting and still not receiving it I asked for a refund. The refund was apparently processed 5 weeks ago however I have still not received it: I have phoned the company multiple times and every time I am told they are busy and will call me back however I am still awaiting a call back: I phoned again yesterday and spoke to a very cheeky woman who told me it was my banks fault I hadn't received the money, looks like it is a scam company: I have lost out on £205!

Sadly I've been scammed by this company I wish I'd read the reviews before placing my order. I've phoned them several times but they tell you complete rubbish and the goods have never been received. Avoid at all costs.

Placed an order in February and items were out of stock. Okay no problem as card not debited. Placed order in April and card was debited. Same day email received advising that the items were not available as out of stock. So why debit my card then? Had to chase and chase for a refund and a refund finally obtained when I issued a small claims writ. Would advise anyone in the same situation to issue a small claims writ - very easy to do online. Seemed to provoke a response from the company. Please avoid this website though.