I ordered an ozempic pen but after a month of waiting and still not receiving it I asked for a refund. The refund was apparently processed 5 weeks ago however I have still not received it: I have phoned the company multiple times and every time I am told they are busy and will call me back however I am still awaiting a call back: I phoned again yesterday and spoke to a very cheeky woman who told me it was my banks fault I hadn't received the money, looks like it is a scam company: I have lost out on £205!