Mx C.

On 26 June, I placed an order with Daily Chemist, for which £192.33 was deducted from my account the following day.

Having still not received the item in over three weeks (!), I emailed them today, only to get a response back that my order had been cancelled. It was only after I emailed again asking for a refund did I receive a phone call back to inform me that my refund would be processed.

This is appalling behaviour on the part of DAILY CHEMIST:

1. That they did not inform me that my purchase was not going to be honoured;
2. That they took my not-insubstantial amount of money anyway;
3. That they did not (still not received although I accept it may take a couple of days to process…) refund me until I pursued them... (!)

In short, poor and frankly dishonest, service.

Apparently my experience is not unique...

Besides, (giving them the benefit of the doubt...) they - when they responded to my enquiry by informing me that my order had been cancelled - could have apologised in the first place, and seek to assure me that they would be refunding me forthwith. Instead, no mention of a refund - but a 10% discount voucher towards another purchase from them...

Had I not picked up on the fact that they had already debited nearly £200 from my account THREE WEEKS ago, I am not confident that they would have returned it to me without further pursuance...:-((

Date of experience: July 19,2023