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CycleGearReviews 10,446

4.8

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,115
value
14
shipping
6,906
quality
10,214
This company responds to reviews on average within 3 days

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29,749 reviews

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Washington
1 review
0 helpful votes
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Awesome Customer Service
November 7, 2023

The employees at the Tacoma Cycle Gear were amazing! I went in a few times to try on different helmets to find the right brand, size and shape. As a new rider, it was my first time buying a new helmet that was specifically for me. They were very patient with my indecision and lack of knowledge. They really knew the product and guided me to find the best one.

Date of experience: November 7, 2023
Idaho
1 review
0 helpful votes
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Satisfied customer
November 7, 2023

I had a very good experience! Employees were knowledgeable and helpful! I ordered the wrong size and returned the gloves, and the replacement was at my front door in two days! Very satisfied!

Date of experience: November 7, 2023
Illinois
1 review
0 helpful votes
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Products arrived as ordered.
November 6, 2023

Have ordered from Cycle Gear a few times a year always great service and experiences.

Date of experience: November 6, 2023
California
1 review
0 helpful votes
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Went into the store and ordered. Came in a few days as promised.

Date of experience: November 5, 2023
Georgia
1 review
0 helpful votes
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Everything I needed was in stock and ready to ship to my house

Date of experience: November 3, 2023
Florida
1 review
0 helpful votes
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FANTASTIC
November 2, 2023

People very knowledgeable I went in asking for tires for my Goldwing and they recommended exactly what I want it and scheduled and appointment to install and balance the only day I could was a Sunday and the asked me to be there at 10 am and they were there and it took them almost nothing of time to service my wheels and what else can I say "excellent service"

Date of experience: November 2, 2023
North Carolina
1 review
0 helpful votes
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TC Bros 1" Lane Splitters
November 2, 2023

Great customer service, excellent deals, usually quick with shipping as well!

Date of experience: November 2, 2023
Massachusetts
1 review
0 helpful votes
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Excellent service
November 1, 2023

The store team was very helpful in helping me order the parts I needed right to my door!

Date of experience: November 1, 2023
Texas
1 review
0 helpful votes
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I love these boots
November 1, 2023

I bought the Alcan motorcycle boots online and they fit perfectly - I wasn't aware they had this awesome quick-strapping technology called BOA. So not only did I get an awesome fit, good style, and feet protection - I can put these shoes on and take them off so much faster than even my normal shoes. I used to wear snow boots, normal sneakers, or casual dress boots when I commuted to work. I always dreaded bending down with all my gear on to tie the shoes...now I just slide them on, twist a dial, and fold over a flap! Yeah, this was the best gear purchase I've ever made.

Date of experience: November 1, 2023
Arizona
1 review
0 helpful votes
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Front & rear tire purchase
November 1, 2023

Employees were very helpful in finding the right tires for my bike. Friendly and attentive service!

Date of experience: November 1, 2023
California
1 review
0 helpful votes
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Great customer service
November 1, 2023

The store worker helped me find what I needed. When one item I wanted wasn't available in store, it was easy to order online

Date of experience: November 1, 2023
Ohio
1 review
0 helpful votes
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Great personel
October 31, 2023

Easy, and the staff was very helpful. Good hours and big selection of gear

Date of experience: October 31, 2023
New York
1 review
0 helpful votes
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What I wanted
October 31, 2023

Good, no problems

I am typing to meet the 50 character requirement

Date of experience: October 31, 2023
Indiana
1 review
0 helpful votes
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Expertise, product and price
October 30, 2023

Got my first Shoei helmet and the folks at Cycle Gear were super helpful! I got a great helmet for a good price, and was in good hands through the whole selection process.

Date of experience: October 30, 2023
California
1 review
0 helpful votes
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"2 day shipping" is misleading
October 30, 2023

It seems like Comoto brands version of two day shipping means that they'll maybe ship it within two business days, by the slowest means possible.

And the gasket I ordered arrived creased, despite being tremendously overpacked. So I can only assume it went into the box already creased.

Date of experience: October 30, 2023
North Carolina
1 review
0 helpful votes
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Good product
October 29, 2023

The carb kit was good and had all the hardware needed. Bike runs great after carburetor build. Only issue was the gasket of the bowl was too large but I managed to make it work with no leak.

Date of experience: October 29, 2023
Georgia
1 review
0 helpful votes
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Great!
October 29, 2023

Great and helpful staff I will continue to use this store

Date of experience: October 29, 2023
California
1 review
0 helpful votes
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Stella Bionic Jacket
October 28, 2023

The people on front were super nice and helpful looking for the jacket on their end. More than willing to help.

Date of experience: October 28, 2023
California
1 review
0 helpful votes
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Michelin Road Pilot 6 tire
October 31, 2023

The tire came in good condition however the production date shows it is 1 year old. I'm disappointed.

Date of experience: October 28, 2023
Nevada
2 reviews
0 helpful votes
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The catalog was very descriptive and the site was very easy to use.

Date of experience: October 28, 2023