business logo of CycleGear

CycleGearReviews 9,243

4.8

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


How would you rate CycleGear?
grey star
grey star
grey star
grey star
grey star

CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
985
value
14
shipping
5,703
quality
9,020
This company responds to reviews on average within 4 days

Instant Feedback

26,650 reviews

We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
Follow Thomas S.
Unfollow Thomas S.
Share Review
Report Review

Disappointed in the air bag plasma 5
September 11, 2025

The airbag never went off but the air tank for it went empty without inflating the airbag. The old air tank was rusted

Date of experience: September 1, 2025
Mexico
1 review
0 helpful votes
Follow Juan R.
Unfollow Juan R.
Share Review
Report Review

Easy buy, easy fit
September 11, 2025
Updated review

It is really easy to navigate and find what i was looking for. Clear information. And fast shipping.

Date of experience: September 1, 2025

Fast and easy buy
August 29, 2025
Previous review

Fast and easy buy

Date of experience: August 19, 2025
Oregon
2 reviews
0 helpful votes
Follow Dj S.
Unfollow Dj S.
Share Review
Report Review

I've had a overall good experience every time I've used the cyclegear website. The only complaints are inconsistencies with the sizing across products, the generally confusing sizing chart guides, and a overall poor selection of women's riding gear or equivalent sizes in men's//one size fits all.

Date of experience: September 1, 2025
California
1 review
0 helpful votes
Follow Justin D.
Unfollow Justin D.
Share Review
Report Review

Product delayed in transit
September 11, 2025

There was a modest delay with shipping on the carriers part.

Date of experience: September 1, 2025
Texas
1 review
0 helpful votes
Follow Caleb M.
Unfollow Caleb M.
Share Review
Report Review

Smooth sailing
September 11, 2025
Updated review

Found what I want got it ordered and picked up at the store all in a short timeframe. Will be purchasing again.

Date of experience: September 1, 2025

Went to the store talked with Mike at the Katy location...
August 30, 2025
Previous review

Went to the store talked with Mike at the Katy location he was very helpful!

Date of experience: August 20, 2025
Colorado
1 review
0 helpful votes
Follow mic z.
Unfollow mic z.
Share Review
Report Review

Tire mounting
September 11, 2025

Tire mounting was done on time; tire rides at speed with no problems

Date of experience: September 1, 2025
North Carolina
2 reviews
0 helpful votes
Follow patti k.
Unfollow patti k.
Share Review
Report Review

Above & beyond!
September 11, 2025

Had a delivery issue and they resent them for me quickly! Worked out great!

Date of experience: September 1, 2025
North Carolina
1 review
0 helpful votes
Follow William M.
Unfollow William M.
Share Review
Report Review

Helmet Order
September 11, 2025

Great service and excellent products. My order was processed, shipped, and delivered without delays.

Date of experience: September 1, 2025
Missouri
1 review
0 helpful votes
Follow Rod L.
Unfollow Rod L.
Share Review
Report Review

Sinko tire purchase
September 11, 2025

Fast free delivery. Very much appreciated. PayPal check out also appreciated.

Date of experience: September 1, 2025
Texas
1 review
0 helpful votes
Follow R T.
Unfollow R T.
Share Review
Report Review

Needed new Gear
September 11, 2025

Sales team was very helpful and knowledgeable they found me everything I was needing. Great place to shop, friendly and respectable sales team!

Date of experience: September 1, 2025
California
1 review
0 helpful votes
Follow timothy n.
Unfollow timothy n.
Share Review
Report Review

Ordered front tire for my harley it came from vegas arrived on a friday 2 oclock at fedex facility about 2 miles from store was suppose to be delivery on saturday it wasnt that could all be on fedex. So monday comes along i contact cycle gear about will someone be there to mount the tire i was told yes so i take rim down to store after the tire had been delivered i ask if i can wait while they mount it seeing im 25 miles away i was told that the person wont be in for 2 hours its 3pm when told that. So i drive the 25 miles back home and wait i call at 6 pm to see if tire is done and they tell me no that is all they said no so i drive the 25 miles go pick up my tire and rim and cause i found a shop only 2 miles from me that charges the same amount to mount and balance. Now cycle gear claims they mount and balance says it right on store windows in front. What upset me the most is when i asked about getting it mounted the lady claimed the person would not be in for 2 hours and i know dam well that was a lie. I mean really who would have a tire mounter come in at 5 pm when they close at 7pm. DONT CLAIM TO MOUNT TIRES WHEN THAT IS NOT TRUE. DONT LIE TO CUSTOMERS OR YOU WILL LOSE THEM FOR LIFE.

Date of experience: August 25, 2025
Kimberly E. — CycleGear Rep
14 hours ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.
We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: cs@cycle gear.com
📞 Call: 1-800-292-5343.
We're here to help!

Florida
1 review
0 helpful votes
Follow David V.
Unfollow David V.
Share Review
Report Review

First Time Ride
September 10, 2025

Outstanding customer service! My daughter and I just got our motorcycle endorsement and went to buy gear. They took the time to explain what to look for on a helmet and how to make sure for a proper fit. Even tho this store is 2 hours away from our residence it was more than worth it.

Date of experience: August 19, 2025
Alabama
1 review
0 helpful votes
Follow Mark W.
Unfollow Mark W.
Share Review
Report Review

Renewed RPM membership.
September 10, 2025

Renewed RPM membership online. It was quick and easy, as expected. Looking forward to more shopping and racking-up those points!

Date of experience: August 31, 2025
Idaho
1 review
0 helpful votes
Follow craig l.
Unfollow craig l.
Share Review
Report Review

Bought a motorcycle helmet
September 10, 2025

I had the pleasure of working with a salesman named Doug at the Boise/Meridian store. Not only was he a pleasure to work with but very knowledgeable about the product.

Date of experience: August 31, 2025
Colorado
1 review
0 helpful votes
Follow kirk a.
Unfollow kirk a.
Share Review
Report Review

Perfect helmet
September 10, 2025

Ordered a helmet at the store. Sales person was very helpful.

Date of experience: August 31, 2025
Oregon
1 review
0 helpful votes
Follow wes j.
Unfollow wes j.
Share Review
Report Review

New clip worked great
September 10, 2025

Bought a new clip for the aside of my carb, the old one broke and this one was perfect.

Date of experience: August 31, 2025
Colorado
1 review
0 helpful votes
Follow Janpaul C.
Unfollow Janpaul C.
Share Review
Report Review

Quick and easy
September 10, 2025

Bought the tire there, delivery took 3 days and they balance it and mount it on the spot, great service

Date of experience: August 31, 2025
Alabama
1 review
0 helpful votes
Follow Steve M.
Unfollow Steve M.
Share Review
Report Review

Shopping was easy. Support during the sale was great too. Delivery was delayed twice

Date of experience: August 31, 2025
Minnesota
1 review
0 helpful votes
Follow Paul J.
Unfollow Paul J.
Share Review
Report Review

First time customer.
September 10, 2025
Updated review

No issues with online store waiting to go in retail store. Minneapolis retail store.

Date of experience: August 31, 2025

First time shopping and I love it
August 30, 2025
Previous review

First time shopping and I love it.

Date of experience: August 20, 2025
Illinois
2 reviews
0 helpful votes
Follow Alin S.
Unfollow Alin S.
Share Review
Report Review

Good service
September 10, 2025

Handled gift delivery quickly. Thanks. Made a rather difficult process of shipping gifts across country easy.

Date of experience: August 31, 2025