business logo of CycleGear

CycleGearReviews 8,503

4.8

About the Business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you. Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways. We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
921
value
14
shipping
4,969
quality
8,293
This company responds to reviews on average within 3 days

Instant Feedback

24,830 reviews
Mexico
1 review
0 helpful votes
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Happy with the purchase
February 27, 2024

I am really happy my purchase and also for the price I bought the item

Date of experience: February 27, 2024
Florida
3 reviews
0 helpful votes
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Great value. Prompt shipping.
February 27, 2024

Website is pretty easy to use. Lots to choose from

Date of experience: February 27, 2024
California
1 review
0 helpful votes
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Headlight extension
February 27, 2024

I always have a great experience with cycle gear. I have never had an issue with my orders.

Date of experience: February 27, 2024
Texas
1 review
0 helpful votes
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Great and Knowledgeable Service!
February 27, 2024

Our experience with Cycle Gear was great, everyone involved was very helpful and informative

Date of experience: February 27, 2024
Ohio
1 review
0 helpful votes
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Overall fit and quality is good
February 27, 2024

Haven't been able to ride yet to see the wind noise but it fits good and the design is awesome!

Date of experience: February 27, 2024
Ohio
2 reviews
0 helpful votes
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Tourmaster jacket
February 26, 2024

Fortunately, i read prior reviews that said the jacket ran small. I ordered a size 2XL (6'2-215lbs). Fits good, and slightly snug with a thick sweater underneath. Overall for the price, a good value.

Date of experience: February 26, 2024
California
1 review
0 helpful votes
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Fast delivery!
February 26, 2024

My visor came in a different package but the rest of my items (2/3) came together on a different day. Everything was packaged very nicely with bubble wraps inside to make sure nothing was damaged :) thank you

Date of experience: February 26, 2024
Connecticut
2 reviews
0 helpful votes
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Great Service
February 26, 2024

I received a Jacket as a gift that did not fit. Return service was easy and fast

Date of experience: February 26, 2024
Florida
2 reviews
0 helpful votes
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The item I was looking for was not available in the store, but the staff member was able to order the item and I was able to pick it up in store a few days later.

Date of experience: February 26, 2024
Washington
1 review
0 helpful votes
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Simpson MOD Helmet
February 26, 2024

I placed an on line order for a Simpson helmet which was delivered within two days, but the helmet was one size to big. I followed there easy to understand return process, and ordered the correct size helmet, and again within two days had the helmet. The return process, and the refund went smoothly and timely with no hiccups. My experience with CycleGear went flawless, and extremely happy with the no issues process. Thank You CycleGear, and I recommend them to all, and will be using them again in the future.

Date of experience: February 26, 2024
Texas
1 review
0 helpful votes
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Helmet pads
February 25, 2024

Geriatric experience with cycle gear and pads arrived fast and they are great.

Date of experience: February 25, 2024
Maine
1 review
0 helpful votes
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I had ordered a set of tires and was tracking them via-cycle gear and FedEx, I got an email stating that they had arrived in store so I go to pick them up when I walk in it "seemed " like they were super busy and there were about 8 people standing in line which would have been fine but after still waiting 15 minutes one of the cashiers, finally decided to acknowledge that we were all standing there waiting for him to stop talking to a buddy of his, he stated that he would have called us over had he known we were alaet well you have know if you were not chatting away to a friend, I finally made it to the counter and spoke to the woman that was working and told her I was there to pick up a set of tires, she went out back for about 15 seconds and said that they were not there I proceeded to show her the emails I got that they had been delivered the day prior. She then proceeded to tell me that that was not the right email I was pretty upset so as I went back out to my car I called customer service and spoke to them about the issue. He called the store and let them know that on his end he did see that they were delivered and signed by a manager the day prior after about another 15 minutes or so he came back on and let me know that they had found the tires and they were there. When I went back into the store the same lady was now laughing and joking with some of her friends she looked up and saw that I had returned to the store but did not acknowledge me whatsoever luckily the person who customer service had contacted was at the counter with my tires it was just a horrible experience terrible terrible customer service inside the store.

Date of experience: February 25, 2024
Washington
1 review
0 helpful votes
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Excellent
February 25, 2024
Updated review

Excellent service and everything arrived as I wanted!

Date of experience: February 25, 2024

I really like shopping at this store because they always...
February 15, 2024
Previous review

I really like shopping at this store because they always send me my products quickly!

Date of experience: February 15, 2024
New Jersey
1 review
0 helpful votes
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One-Day Shipping, it isn't.
March 6, 2024
Updated review

While I appreciated the smooth transaction, I did not care for the fact that I wanted my items faster and paid for the one-day shipping and got my products more than 10 days later. I will need to think twice about it before I shop at cycle gear.com

CycleGear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 25, 2024
Kimberly E. — CycleGear Rep
over a year old

Thank you for taking the time to leave a review. It looks like your order had a 5-7 business day business day lead time prior to shipping. Selecting next day air will not change the lead time. Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.


Easy to follow
February 9, 2024
Previous review

Easy to follow.

Date of experience: February 9, 2024
California
1 review
0 helpful votes
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Quick delivery and great price.
February 25, 2024

Very happy with my experience with CycleGear. Customer service at the local store where I picked up my online order were great. Thank you

Date of experience: February 25, 2024
New York
2 reviews
0 helpful votes
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New tires
February 25, 2024

Easy to find and easy to order. Great product. Repeat customer.

Date of experience: February 25, 2024
Hawaii
1 review
0 helpful votes
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Best service and great product
February 24, 2024

Easy fast and efficient will definitely order from them again I give them 5 stars

Date of experience: February 24, 2024
Pennsylvania
1 review
0 helpful votes
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Good stuff
February 24, 2024
Updated review

Good gear no problems. Good return policy if something doesn't fit

Date of experience: February 24, 2024

Good deals
February 14, 2024
Previous review

Good deals with RPM. Really nice return policy for stuff that doesn't fit

Date of experience: February 14, 2024
New York
1 review
0 helpful votes
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Overall great experience. Fast shipping, easy returns. Highly recommended!

Date of experience: February 24, 2024
Illinois
1 review
0 helpful votes
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A simple transaction
February 24, 2024

There was no hassle whatsoever. No complaints. I received my order just as I expected.though the box was far larger than the item!

Date of experience: February 24, 2024