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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Took 2 weeks to get delivered to a store close to me, when it came from another store in same state? Then the thing did not fit, there was no more info other then course or fine thread. Got that right but it was a half size too big
Fast delivery. Quick install. Never disappointed with the products
Ordered helmet online and returned it in store next day without problems
Great selection, plenty of reviews and easy buying process.
I had heard nothing but good reviews about cycle gear, There was a helmet that I saw that I really liked so I went in there on a Saturday, I was not greeted by anybody.,I couldn't find somebody to help me. I finally found a gentleman to help me and I asked him if he had the helmet and he said he did not so I asked him if I can get sized and he said he wouldn't be able to size me Because they didn't have the brand of helmet that I wanted so I left and I went home and decided I was gonna go ahead and get on their website and order, it so I did and I had it sent to the store like I was told on the website, I was told that I would get it on Saturday,Which I did not, Saturday about 530 I called and a gentleman said that I wouldn't get it until Tuesday so on Tuesday I went in about noon and I asked the gentleman if my helmet came in and he said that he would check, which he did and it was there and he just gave me my helmet and was like there you go and walked away Needless to say I was not very happy with the service that I have received from this place and I will not go back there again for anything
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.
Products were fine, ordering on the website was fine, but the delivery was three days late.
We apologize for the delayed delivery. I see you placed your order on 6/5 shipped 6/6 standard free delivery. We do estimate 3-5 business days to deliver and yours did take 7 business days. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue.
The guy at the store, ordered a faceshield for my helmet and said I should have it in about 3 days. Well the USPS sent first to Memphis, then to Indianapolis, from there for some reason it went to Salt Lake city. Where it spent 6 days, and then shipped to Chicago. Not CycleGrar fault. So I ordered one from another vendor, and got it sooner. Now I have a spare.
The staff are always so helpful in finding the right product with great patience and guidance
Super tires! They grip the road and no fighting to make the bike lean during fast turns... super smooth.
Easy to order, ship and pick up locally. Excellent customer service!
The customer service is honest, knowledgeable and responsive.
I could not have been more excited to see my order come in a mere few days after ordering! I would order from here again in a heartbeat!
Easy to use website. Your customer service representative gave great service.
The store staff installed a Sena 20S headset bracket in a Shoei Hornet X-2 helmet I bought online ship-to-store. Being a trusting fool, I left the store without checking the installation. Once home, I found the boom microphone was still installed on this full face helmet, with the bracket clipped onto the left front of the chin bar, such that opening the visor would hit the pop-up antenna with the 20S unit installed. The microphone for closed-face helmets, which replaces the boom mic so that the bracket can be mounted in the correct location under and behind the left ear, was still in its packaging.
WhenI asked a question about parts available for the helmet, I was told by the store staff that the Shoei Hornet X-2 was not a very popular model. Shoei would probably like to know what Cycle Gear sales staff think of their premium-quality ADV helmet.
I'm making an appointment tomorrow with a local dealership that participates in the Shoei Personal Fitting Service program to get this high-quality lid properly fitted by an expert. So long Cycle Gear, you've lost my business.
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.
Great product search engine. I was able to drill down to specific items in large categories easily using the result filters.
Item was as described, fits great, shipped fast. And such a great price!
Bought boots for Father's day. He absolutely loved them! Said they felt amazing and very form fitting on his bike.
Signed up with email for 10% off and was no where to put code down?
I'm always happy with Cycle Gear, this time in not too happy because I receive wrong item.
My order was processed and shipped very quickly. I received my order with in 2-3 business days from the time my order was placed. I was very impressed with how fast i had received my product. Highly recommend buying from CycleGear.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at cs@cyclegear.com or give us a call at1-800-292-5343.
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