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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Looks good & fits. I don't really like the way the web site searches. It took longer than it should to find the right thing.
The item was priced well, and arrived on the exact day originally expected, with the quality assured. I'm completely happy with my experiences. Thanks!
The helmet was on sale, however they did not have my size at the retail store. The helmet arrived as promised and in excellent condition.
Bought a new helmet. Salesman spend plenty of time helping me to get the size correct.
Ordered a front tire for my Goldwing. Had it shipped to store. Arrived in 2 days.
They installed it on my rim. Called to let me know it was done. Thy had me inspect the mounting and answered my questions.
As a plus, my dog got to come in. :)
They were all very patient with my requests and provided a professional service
I had excellent customer service in the store and super fast shipping for 2 items that were not in stock! Will definitely shop there again.
Nice that they promise 2 day shipping, as I was going out of town and needed rain pants to match the jacket I bought while getting a tire changed. Received email Friday that the order was processed and shipped. Tracking shows a Monday delivery, great. Well Monday came and no pants, tracking number now showed Thursday delivery and pants arrived Friday. So much for free two day shipping. I emailed that Monday ( saying these were ordered due to size not in stock at my local store and I had a planned 5day ride leaving very early Wednesday)questioning why pants were sent via usps, and my response was sent wednesday afternoon saying I could go to a store and buy a pair.
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.
Visor was not in stock. Store offered to order it with delivery to home. Exactly the right thing. Nice to be able to see again
Haven't used it yet, but I received my order in the advertised time, and it appears to be a quality item.
Gr8 experience. Anthony and staff at the Pasadena California store is awesome. I got my tires in time for my trip.
You guys are the best. Always packaged well and delivered on time.
Always fast, reliable service and fair pricing. I've been using CycleGear for years.
I learned a lesson when buying a helmet. Try before you buy. Also was told to purchase adapters for my new bar end mirrors, and they were the wrong pieces for my model and year of bike. Sales incorrect on this one.
We are very sorry to hear that you had an issue. Please allow us to make things right by sending us all the details, including photos,Please reach out to us at Please reach out to us at cs@cyclegear.com or give us a call at1-800-292-5343.
Give us a call at 800-318-4823, or utilize our live chat@jpcycles.com so we can assist you and make this right.
Fast shipping, quality product, provided accurate tracking
I purchased tires from Cycle Gear specifically to have the tires mounted and balanced at Cycle Gear with the discount.
Unfortunately for me, the equipment was down at Cycle Gear in San Antonio so I had to have them replaced at another shop.
The price for installation (on the bike) would have been cheaper if I would have purchased them through the shop.
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.
Getting new gear after an accident is hard, especially when needing pants since they very in size within the sizes. CycleGear makes it easy to find what you need and want, even if they don't have it in stock.
Took 2 weeks to get delivered to a store close to me, when it came from another store in same state? Then the thing did not fit, there was no more info other then course or fine thread. Got that right but it was a half size too big
We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at cs@cyclegear.com or give us a call at1-800-292-5343.
And reference this review. Please include further details regarding your shopping experience/issue
Fast delivery. Quick install. Never disappointed with the products
Ordered helmet online and returned it in store next day without problems
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.