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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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This worked out really well. I had the item shipped to a store near where I was traveling. Picked up my item when I got there. Thank you!
Good price for a new tire, great price for tire mounting, fantastic service from the staff...i will be using cycle gear for all my motorcycle gear..
You up charge for faster delivery time. The shipping company basically is 2 days. USPS, UPS, FEDEX. If a product is only available online, why should I buy from Cycle Gear? I Like CG and the store staff are helpful. Please don't try to upcharge for a product shipping when the label sits on a dock 2 days before a freight carrier picks the product up.
Cycle gear has a lot of selections to choose from. Ordering from the phone app was really simple to use
I went to the Norfolk CycleGear in search of a Nexx helmet I saw online and to get new gloves. When I got to the store, several employees were around to help customers. The selection was nice and I found suitable gloves and asked about the helmets. They didn't have them in store but helped me order it online and get it shipped to my house.
I ordered,paid and it showed up. Like retail Magic, really it is
I came into the store frustrated with the lack of riding gear options available for women who are not 120 lbs. and also provides good protection. I met Matt at the store who was extremely knowledgeable, completely understood my needs, and continued to brainstorm with creative options throughout the store until he found solutions that would work for me. He even had great ideas of how and where to alter purchased gear if needed, and informed me of a rider blog that would be helpful. Matt not only saved the day but also saved my sanity because without his help, I was seriously starting to think that I would not be able to ride anymore. I can't thank him enough for his kind, courteous nature, for making me feel so comfortable, and his tremendous knowledge. Matt provided the best customer service I've ever had. Thank you Matt!
Good product. Great price. Nice people. The helmet is ece 2026, and the fit and finish is surprisingly good.
Went to my local store to buy gear. The associate was super helpful in making sure I found everything I wanted and in the correct size. He helped me with helmet sizing and even got me a discount on my helmet I ordered. The helmet came in two days!
Bought helmets. They spent the time needed to fit my wife, she hasn't worn the helmet yet, so can't say if it was successful. My helmet seems good, not used to one so tight on my face, but time will tell how it feels
I bought a seat for my 94 Springer Softtail Extra Wide Duke Regal
By Mustang it was delivered to my house in just a few days.
There is no way I could be
Happier looks and feels great
Thank you Cycle Gear I will not hesitate to use y'all again!
I went yesterday and bought a Cardo pack talk Edge Radio to talk to my buddy's I'll let y'all know how it works
I love the Sedici helmet I bought online,after Madison store manager told me it was a great helmet in that price range. It is.
The shipping took longer than I hoped for, but that is understandable. However, I called and asked when it would be there, and the guy told me Monday. I called Monday afternoon and he said the guy who does receiving had already left for the day, and wouldn't go check for me. The next day I called again, and they still hadn't done the recording for my package. I had to ask them to please go check and process the package. It's not a big deal, but kind of annoying to have to call and insist for them to process my package.
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.
Looks good & fits. I don't really like the way the web site searches. It took longer than it should to find the right thing.
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.
The item was priced well, and arrived on the exact day originally expected, with the quality assured. I'm completely happy with my experiences. Thanks!
The helmet was on sale, however they did not have my size at the retail store. The helmet arrived as promised and in excellent condition.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know. For future reference orders ship business days. We do not guarantee weekend shipping.