On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Before I placed my order online, I called customer service to get more information about the items I would like to purchase. The gentleman who answered my call was very professional and answered my questions clearly. I placed my order and within 10 days, received the items.
Found the perfect gear for me with a great price. I'm happy and loving it all.
Customer service was great i bought a pair of shoes they were defevtive they help me replace them for a new pair.
I received such great help at my local Cycle Gear store. Even though they didn't have what I wanted in stock, the sales person was wonderful, patient and helpful. He helped me to find what I wanted and get it ordered online.
Fast delivery, most items in stock, cheaper prices. Easy to navigate web site. Actual store is close.
Too bad there is only one in slo. A paso location would be great too
The jacket and pants both fit as described. Thank you Bilt for making them and thank you cycle gear for selling them.
Im hoping that the jacket and pants fit. If it's true to the size guide it should.
New to this tyre so no experience to date. Good price but mounting fee should be included as with others parts dealers.
Make sure to place the visor against a black background to see the full effect. I purchased the mirrored version and with it just in the bag in the open, it looks like a non mirrored shield with just a slightly darkened tint. However, once installed in the helmet, this visor really turned into a mirror
Arrived as described, bike stops now, came into the store on time.
The sales person was very helpful, even checking stock as my size was not on display, but no luck. Arrangements were made to have the helmet and spare shield shipped to my home, and that worked beautifully.
Not heavy. Medium fit well.
All as described on site.
Fine packaging for delivery.
Love Riders Preferred! Thank You! I shop in store and online and riders preferred saves me money for more gear!
The employees barely help or talk to you. Ordered tires and they wouldn't put them on and never know what they actually carry in store. Just my experience though.
The visor is useless, I couldn't even see it while wearing the helmet. The helmet felt nice at first but it pushed on my ears in a way that made them hurt after about 20 minutes. It also caught the wind more than my old street helmet even without the top visor. I still think the helmet is a great value, just not for me.
Received my lever and it was just what I expected. Good built quality.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.