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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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The store staff assisted et in selecting the best fit for my bike.
Jonathon was extremely helpful over the phone in helping me order a new helmet. I came into the store to authorize the purchase, and the helmet was delivered as promised in a timely manner. Excellent customer service (a rarity these days). Thanks, Jon!
The shipping box Cycle Gear had no shipping protection measures. The helmet was just in a cardboard box with a cardboard triangle void filler and the shipping box had a crumbled up flat piece of paper on the top. A shipping box has 6 sides. Scorpion won't answer or respond to and email within a week July 7-13th and Cycle Gear said that's how all helmets are shipped. Fed Ex recommended shipping protection either bubble wrap or shipping peanuts. LS2 and Arai sent an e-mail stating they place bubble wrap and other protective measures when shipping. Cycle Gear is not held to the standard of shipping a helmet correctly. Bubble wrap is recyclable and every piece of used motorcycle parts I've ever ordered has been protected when shipped however when you order a new helmet it's tossed in a box and sent. Makes no sense.
Thank you had adjustable air/fuel screws that will help a lot.
As a long-time Revzilla customer, I purchased almost all my cycling needs through them. I had seen the Cycle Gear stores but never went into one. Then I was in the market for a new hot weather jacket and decided to try Cycle Gear to try on some different models. What a wonderful surprise when I walked in and was immediately greeted by a super friendly and extremely knowledgeable salesman. He answered my questions and they even had the jacket I wanted in stock. I then was delighted to learn that Cycle Gear and Revzilla have joined forces. This is perfect because the exemplary customer service and product selection I've received through the years is now available at a brick and mortar store with an amazing selection and a similar level of customer service. I also joined the RPM program and already reaper the benefits of that. I can't imagine buying from another source other than Cycle Gear/Revzilla - this is the position that companies strive to be in and these guys have achieved that for my cycling needs.
Online shopping makes it easy for parts for my bike when I plug in the info.
Love my helmet and gloves. Received everything I paid for in good condition and was able to pick up with no hassle.
We bought a new helmet for my 9 year old grandson for are family vacation. I was worried we wouldn't receive it in time. I called customer service. They had it shipped overnight to me. What great customer service. Very happy
This is hilarious! There's a minimum on how many characters I can put here. So now I'm going to babble about why this is ridiculous. Instead of some sort of review for cycle gear I should have been able to put one four-letter word good. My experience was good but instead I'll say this is f****** ridiculous
There's that 50
I currently have a membership were I "obtain benefits." Part of those benefits include "free 2 day shipping. Long story short... I received my product 6 days later. The product was good
Absolutely love this specific store. Greatest customer service. My wife bought an hjc modular helmet and I bought a complete track suit setup and what a pleasant experience.
I was at another store over on the beach side of Jacksonville Fl, not the same.
Ordered a set of tires and had them delivered to the store. Stopped in and had them changed within a couple of hours! Customer service is A+! They have been super helpful in all my experiences with them!
CG says they sell all these different helmets, but in reality, they sell only a couple brands. Sedeci, Bilt, Shoei, Arai. If you want something like an AGV or HJC...it has to be mail ordered.
That wouldn't be so bad, except it takes a week to ship out of the warehouse. I can get one quicker from Europe than Arizona or Nevada.
So I got my order...but things could've been better.
The guys at this shop are awesome. Great customer support and they do a great job.
I am very happy with the quality of items I ordered and customer service. However, most of my items arrived very late even though I paid extra for an RPM membership with guaranteed 2 day shipping.
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
SHINKO PRICE AND QUANTITY/QUALITY HAS BEEN OUTSTANDING THROUGHOUT THE YEARS I'VE USED THEM FOR MY BIKES...
Quick delivery time and the product was packaged perfectly.
It's been years since i was at Cyclegear. Glad I went. I will be heading back for bags.
Always a quick and easy ordering process, confirmed right away.
Perfect customer service, perfect merchandise! Nice to deal with a great company!
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Thank you for your feedback. We apologize for any confusion regarding ship timeframes. Most orders ship and arrive in 1-4 business days We see when you placed your order it had a lead time of 3-5 business days prior to shipping. This lead time is due to the fact that your item is coming from a vendor that does not ship directly to customers. If you have any other questions or concerns please do not hesitate to reach out! Please reach out to us at cs@cyclegear.com or give us a call at1-800-292-5343.