On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
We were in the store but my six was not available. They ordered it for me and I got it I. 2 days with no issues.
Great selection, great prices. Cycle Gear is consistently a great resource for my motorcycle needs. I'm so glad to have one near me. Also, the coordination between branches means I can almost always obtain the product I'm searching for.
A little confusing but got what I wanted more choices than I thought it would be but all is good
Easy to navigate the website! Found everything that I was looking for.
The new starter cable fit and worked better than the starter cable replaced
Got everything I needed for an oil change on my bike (minus new crush washer that I picked up elsewhere) and got it fast!
Good tires and great install. Ordered online, shipped to store, installed at store, tires Ride great
The staff was very friendly and helpful, and I received my order earlier than I was told
Had a great experience at Cycle Gear.
They notified me when my in-store pickup was ready.
Unfortunately the KLIM S4 Baja jacket was too large so I returned it.
The KLIM Mojave pants were great.
Thanks,
My first Sedici jacket came unstrapped from my bike and drug on the ground ruining it. Without hesitation I ordered another one and I'm now back in business.
The pants arrived and fit exactly to the size I ordered. They seem to be more for cold weather than summer time.
Everything went well, but the helmet is too small. I chose a large because I have a "bilt" helmet that's a large. Apparently the electronics probably account for the difference in size.
Always enjoy perusing your motorcycle goods, especially your clearance/closeout section
Place an order for 2 Vans and Hines rain suck for 117 screaming eagle air fielder 2023 low rider st,and 2023 low rider s. The rain sucks fit properly over the air filter. Good quality, fast shipping. I think the price was a little higher than expected.
Went to the store to get a full suit, employee helped me get fitted for one by measuring me and let me try some on before I ultimately ordered one that I wanted. Great experience and would 100% recommend to my riding buddies!
Easy online transaction, in store was just as easy. The staff today have been more than helpful and informative. I love doing business with you all so far. I've bought several helmets and other gear. Will be doing more business with again soon.
Ordered the new set of tires and had them installed well within on week from order date. (24 hour turnaround time after dropping my wheels off). Extremely satisfied!
Range of products, rpm membership, ease of finding and shipping products, super fast shipping
Salsemen came over and siggested the helmets. The two helmets fit perfectly. We love the built in sunvisor. The design
Is awesome and The price was right.
The last couple times I've visited cycle gear, it been a pleasant experience. Staff is polite and helpful.
Answer: Your local dealership will almost inevitably be superior to CycleGear, in every respect. The reason for that is your local dealership will cease to exist if they don't offer their customers the service, support, and products that they are looking for. You might not find it on the shelf right then, but every dealership has the ability to order in what you want and they will price it fairly, because they know that you can go elsewhere. These internet retailers need to be put out of business, by us. All we have to do is shop locally.
Answer: There's nothing legit about the website. They have stores in many different cities around the US, but their customer service is almost as bad in-store, as it is from their corporate call center and internet department.