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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Took about a week to get to the store but they called Right away. Simple pick up. Great product. It wasn't easily available elsewhere so I am happy.
Ordered brake pads for my BMW and they arrived 2 days sooner than expected. This was a great surprise as I needed the new pads to go on a group ride and did not think I was going to be able to make it.
Jacob did a fantastic job as a sales person. No pressure, very helpful, and checked on me during my helmet fitting process.
Ordered on Friday, received next Tuesday, gloves fit, back armor fit. Pleased with my purchase.
Read title almost all my boxes were damages with holes in them
Paid for next day shipping for a planned trip did not come for 3-4 days
We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.
Getting the items shipped to the store was convenient and easy.
I was happy with price of tire and install fee. I just wish they greased the bearings and inflated the tire to more than 12 psi. Probably had dozens of tires mounted and always got them back with greased bearings and fully inflated tires, maybe I was just spoiled?
I'll have to return it to my local store as soon as I get a chance. Per CycleGear's policy, I have to return it with the original packaging, which is always a huge pain -- to carry a cardboard box on a motorcycle.
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
Went to cycle gear knowing that I had to special order a few things. The clerk at the store, Bella was a great help in getting g everything ordered. She even got me enrolled in the Loyalty program.
Axial Level 2 back protector was as expected - ship to store order received as scheduled! Hope never to test it, but it fit perfectly in the Sedici Matteo jacket.
It was fine. Only 40 more characters to make your standard review into a featured review!
I was purchasing a helmet and had set.They did a professional job setting setting the headset.
They were out of the two items that I had gone in the store for and they found a way to get both items to the store and called me when they were in.
We were in the store but my six was not available. They ordered it for me and I got it I. 2 days with no issues.
Great selection, great prices. Cycle Gear is consistently a great resource for my motorcycle needs. I'm so glad to have one near me. Also, the coordination between branches means I can almost always obtain the product I'm searching for.
A little confusing but got what I wanted more choices than I thought it would be but all is good
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are very sorry to hear that you had an issue. Please allow us to make things right by sending us all the details, including photos,Please reach out to us at cs@cyclegear.com or give us a call at1-800-292-5343.
So we can assist you and make this right