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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Ordered a set of Pirelli Supercorsa SP V4s and the entire process from purchase to install was excellent. The tires showed up at the store within a couple days and they had the tires mounted and ready for pickup 2 hours after I dropped off my wheels. Communication was excellent with emails and phone calls letting me know when the tires arrived and when they were mounted and ready for pickup. Overall excellent experience.
Went to the CycleGear website and ordered exactly what I was looking for. Product came well-packaged and was most importantly the correct item.
Good selection and good prices. Tires were delivered to the Peoria store in just 3 days. Manager and employees were very helpful. Made sure a tire installer would be available since I live 65 miles away. Was able to wait a short time for installation at the store. Great service and friendly staff.
Ordering was easy, everything was as it should have been. No negative surprises.
Do not order on a Friday! 2-day deliver only means during the week. If you order on a weekend it will take 6 days instead. The website said a store had plenty Instock but when I arrived they had none.
Our local store ordered my item, and never thought twice to help me. Local stores are great.
Always a pleasure! I have never had a bad experience with any of my Cycle Gear Transactions. The times I have needed customer service they always shine and treat me like I just spent 10k with them.
Efficient. Thorough. Extensive. Direct. Easy. Genuine.!
We ordered boots how we expected them to look based online, they look nothing like it.
You can return your purchase within 90 days. In order to qualify product must be in new, unused/uninstalled condition. All original packaging and tags must be included. Returns with ordinary wear and tear or damage caused by improper use or accidents will not be accepted.Returns will be refunded to the original form of payment once the items have been received and inspected.
4 tires purchased and mounted for a Ural with Sidecar. Andrew couldn't have been more helpful. Great experience, will definitely use the store in Santa Fe Springs again.
I knew what I wanted and CG had it. Placed the order online, had it shipped to my local store. Two days later the store was calling telling me it arrived! What!, even though they said it would be a couple more days. Great customer service.
Haven't had the chance to test it but I think it will be fine with the great reviews I sure it must work
The tech putting the tires on my rims scratched my rims. I complained about it and they denied it was their fault.
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.
Awesome experience as always with cycle gear. All the employees are so nice and knowledgeable
Took about a week to get to the store but they called Right away. Simple pick up. Great product. It wasn't easily available elsewhere so I am happy.
Ordered brake pads for my BMW and they arrived 2 days sooner than expected. This was a great surprise as I needed the new pads to go on a group ride and did not think I was going to be able to make it.
Jacob did a fantastic job as a sales person. No pressure, very helpful, and checked on me during my helmet fitting process.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Our expedited shipping is business days. We do apologize the item you ordered was not eligible for expedited shipping because of the lithium battery component. It was required to ship standard ground.