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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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My store didn't have the helmet I wanted in stock. I ordered it online, had it delivered to the store, and they took care of installing the sound system and visors.
It would be better if I could reference my past orders
My $700 jacket arrived used and coverd in pet hair. The in-store sales people where great and did everything in there power to make it right. Promised a replacement and got Cycle Gear to comp next day shipping on a replacement along with a decent promo discount. Now the bad part. That was July 2nd. It is now July 7. I still have yet to receive my replacement jacket. Pretty upset at this point.
Never have anything in stock at the store. Impossible to try items on before purchasing
The helmets were nice but one helmet did not fit right and the other that fit had a defective sun visor. We returned to the store. 3 stars for helmets, 5 stars for service.
It was time for a new helmet. Decided to go to cycle gear in Redwood City. Met Eddie who was very patient and knowledgeable. Went through all the possibilities with different brands. Decided on the new to the market alpine stars R-10. Waited a week as i monitored its location in shipping all the way from Kentucky. Took like a week. Upon knowing it had arrived I went to pick it up.
Here's were it gets interesting. The box was brought to the counter from the back
It was an open box. Someone had this before and returned it. Missing packaging reinforcement inside/ paper tags detached.
Nevertheless I examined and tried it on.
Seemed to be ok and luckily seemed to fit.
I had waited long enough and just didn't want to go through re-ordering it. Bought a tank bag while I was there and came home with my new helmet
Looking at the alpine stars web site I saw that I could have ordered it directly from them as it showed in stock
I'm gonna be ok! It's the principal of this. I expected a sealed never been open new helmet - that's not what I got
Like I say the helmet is in good shape but to say the least very surprised/$1000.
We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at cs@cyclegear.com or give us a call at1-800-292-5343.and reference this review. Please include further details regarding your shopping experience/issue
Lots of options. Already tested out my new Sedici riding pants, and it kept me from receiving any damage to my backside when I slid 40ft. After washing the pants you can hardly even tell.
Show shipping, but overall very positive. My 3rd set recently from my local Cycle Gear.
I was told to order a 2x helmet. Iusually wear a 1xl. I was told I could return it if it was too small and buy a 3xl. There is no 3xl, I had to go elsewhere.
Great product. The product shipped really fast. Highly recommend
I received my order of the TCX boots very promptly and got notifications along the way regarding shipping. The boots are better than expected. Very comfortable and even darker leather, which I like.
Fast and convenient... Overall happy with the experience.
Keep in mind this has been corrected but I swung by Portland cycle gear and ordered a Enduro style helmet the friendly nice employee accidentally ordered the wrong Style of helmet so I had to wait for that to come in then return it in store and have another employee order the correct one. Big waste of time still waiting for it to come in. I have two other styles of the same cycle gear helmet so I know I'll like it when I finally get it
We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at cs@cyclegear.com or give us a call at1-800-292-5343.and reference this review. Please include further details regarding your shopping experience/issue
Didn't find the exact helmet I was looking for that I saw in the Shelf in the physical store online which is kind of weird but I found two other helmets I like so I'll have my head covered and I'll be riding soon. Shopping was quick and easy let's hope to pick up works out great and this is definitely a five star experience thanks Cycle Gear
Shopping in-store is like the chick fil a of moto sport. The employees are kind, knowledgeable and extremely helpful. Shopping online the bear minimum quality assurance isn't there.
Like the email I received regarding sale items. Ordered
A jersey.
The windscreen quality is very good. I liked it, the order arrived at the days they are very honest, The customer service is very good
This is a great helmet and I recommend it to everyone. The size fit well for me.
For what the product is I guess it's fine. Intallation was a pain as it's just zip ties in tight places. But what made the experience worst is that the package itself took 2 weeks for delivery and when it arrived the packaging looked like it had gone around the world as it literally arrived in Hawaii before it came back to Texas.
We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue
Great experience, helmets look great and fit great. Added my own Bluetooth devices.
I was expecting a call or text message when installation was complete. Didn't get one. I had to call to verify. Installation was done timely tho, so no complaints there.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sorry you had that issue. I see that your order was processed 7/3 to ship the next business day Next day ai( which is also business days) with the Holiday the item was set to arrive 7/8 and shows delivered. If you did not receive your order Please reach out to us at cs@cyclegear.com or give us a call at1-800-292-5343.