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CycleGearReviews 9,106

4.7

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
974
value
14
shipping
5,569
quality
8,890
This company responds to reviews on average within 4 days

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26,221 reviews

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Rhode Island
1 review
0 helpful votes
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Have not used item purchased yet
July 22, 2024

Tried on Jacket, my size wasnt available. Ordered it, rec'd it in timely manner.

Date of experience: July 12, 2024
Oregon
1 review
0 helpful votes
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Schuberth E1 helmet
July 22, 2024

Order came on time.
Helmet fit great.
Was able to track it an pick it up at store easly

Date of experience: July 12, 2024
District of Columbia
1 review
0 helpful votes
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Thanks to Joseph C.!
July 22, 2024

Thanks to Joseph C. For making this happen! He guided me through the process, including the law enforcement discount and then provided a detailed quote.

Date of experience: July 12, 2024
South Carolina
1 review
0 helpful votes
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Da Best...
July 22, 2024

Cycle Gear has and always will be my first choice of business when comes to motorcycle gear and accessories. By far, this company has always show professionalism when in any of their stores. Many thanks to you all. Blessed

Date of experience: July 12, 2024
Utah
1 review
0 helpful votes
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Word to the wise, DON'T SHOP CYCLE GEAR! There are plenty of other like businesses in our area and online. I needed to return an item and due to certain medical circumstances, it was outside of their normal return period. The employee I spoke to, told me, due to my circumstances she would make an exception and give me a refund; but a store credit was issued instead. Both my husband and I have spoke to several employees who will not help us out, regardless of the circumstances! The fact that I was specifically told I would receive a full refund and the fact that I was fighting for my life and could not get the item returned sooner! So now I am stuck with a substantial amount of store credit and have no need to purchase anything. Meanwhile, that money sits unused and my medical bills continue to pile up. Mind you, I was given the option to take the item to the store and get store credit OR send the item in and get a refund. We took the time to send it in and still did not get a refund!

Date of experience: July 12, 2024
Illinois
1 review
0 helpful votes
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Jacket
July 22, 2024

Talked to customer service about size differences she answered my questions I ordered fit was spot on and as always very fast shipping

Date of experience: July 12, 2024
New York
2 reviews
0 helpful votes
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Great Customer Service
July 22, 2024

The employee was great, knowledgeable and took his time to explain sizes, what was in stock and what were other options since my helmet is older. Everything came in on time and as expressed.

Date of experience: July 12, 2024
Georgia
1 review
0 helpful votes
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So. I'm a big boy. 5'8" 250lb. I know may waist and my inseam. These are sold by sizes like large, extra large, etc. I ordered a 2XL short. I wear a 2XL shirt. No chance of wearing them. I need to loose like 20 pounds to have a shot at it. I want to lose the weight. So i'll hang onto these. Right now, however, they just sit on my dresser. Sizing things when your not the perfect shape is not easy, fun, nor consistent. If there was a chart to help you figure fitment i never saw it.

Date of experience: July 12, 2024
Georgia
1 review
0 helpful votes
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N/A
July 22, 2024

My experience was great. I ordered my product online because it wasn't available in the store.

Date of experience: July 12, 2024
North Carolina
1 review
0 helpful votes
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Knowledge Stafff
July 21, 2024

Staff were helpful and knowledgeable about the products they were selling. It's nice that most of the workers also ride.Although they didn't have what I originally went to the location for, they had an good understanding of both the product I wanted and the completely unrelated item I ended up buying.

Date of experience: July 11, 2024
California
1 review
0 helpful votes
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AWESOME PRODUCTS AND SERVICE
July 21, 2024

I had purchased some gloves at a nearby store and then dropped one at work and the staff threw it away so I had to buy a new pair. While I was not happy having to spend another $150 after wearing them only one time I realized they were the best gloves I'd used so broke down. I ordered online and shipping was fast and I even got a slight discount so saved a couple bucks!

Date of experience: July 11, 2024
California
1 review
0 helpful votes
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I've never had an unpleasant or negative experience at CycleGear.

Date of experience: July 11, 2024
South Carolina
1 review
0 helpful votes
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Always helpful
July 21, 2024

Cycle gear is the go to shop on m area and I always find what I need and help to find what I need as a new rider. Both locations that I have visited never fail me

Date of experience: July 11, 2024
Wisconsin
1 review
0 helpful votes
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Decent product for price
July 21, 2024

Ordered a replacement windscreen lock for my helmet. The part came quickly, and when I went to install it to replace the broken piece I thought I broke it. However it was fine it's just the parts aren't as exact as they should be and required finesse to get it back to its place.

Date of experience: July 11, 2024
West Virginia
1 review
0 helpful votes
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Easy
July 21, 2024
Updated review

Easy process, as usual from Cycle Gear. On time delivery never fails.

Date of experience: July 11, 2024

Super easy
April 6, 2024
Previous review

Super easy

Date of experience: March 27, 2024
Pennsylvania
1 review
0 helpful votes
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Good
July 21, 2024

Good great grand spectacular fabulous beautiful amazing wonderful great beautiful amazing beautiful great amazing great wonderful great

Date of experience: July 11, 2024
Kansas
1 review
0 helpful votes
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Nah
July 21, 2024

Dont have time im just gonna blah blah blah cuz i wanna make sure you see that i got my order in the mail

Date of experience: July 11, 2024
Texas
1 review
0 helpful votes
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Brake pads
July 21, 2024

I ordered brake pads for my Harley online and had them delivered to my local Cycle Gear store to save on delivery fees. They arrived on time and I picked them up. My experience was as I expected.

Date of experience: July 11, 2024
Massachusetts
1 review
0 helpful votes
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Easy to order
July 21, 2024

Ordering was an easy experience, quick delivery, quality product for a reasonable price.

Date of experience: July 11, 2024
Oregon
1 review
0 helpful votes
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Helmet visor base plates, not functioning properly. In-store sales person ordered me the special parts, and then installed them for me quickly, and efficiently when they arrived. Couldn't be happier my very expensive helmet now functions the way it should.

Date of experience: July 11, 2024