From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I ordered through the Beaverton store. Received great service.
Ive never had an issue in the past with cycle gear until recently. Upon first arriving to order tires, I was greeted very nicely and was given a few options to help fulfill my needs which as usual was wonderful. When I got the call to bring my old tires in to switch out however, my experience changed that day. I carried my 2 bike tires to the front door, had to set them down and open each set of doors and when I got inside there were 4 cashiers just watching me struggle. Ok no big deal, it's a fluke. Went to the service counter and that cashier was different then who I ordered the tires with and he was cold and irritated that I didn't know the answer to questions right away as this was the first time I've done tires where I couldn't just bring my bike in to be swapped. Ok I assumed another fluke. But, upon pickup on the new tires I was met with more rudeness and frustration and it just isn't the Cycle gear I remembered. I'm sad cause I love this store but these few employees were pissing me off. I am not a "backpack biker", I own my own bike and its frustrating when you are treated so poorly by a few employees that make you not want to continue to do business somewhere that you have always loved.
Staff here is the best! They make sure you have a very pleasant visit!
Jose was so knowledgeable and helpful, he listened to what I told him and advised me on all my options!
Everything arrived as expected. Ordering online is very easy and picking up at the nearest store is very convenient. As Arnold, so eloquently stated, I will be back!
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
I ordered my helmet online and got it delivered to my local store in a couple of days.
Ordered a new battery after the previous one was giving me issues. Ordered in store and staff was great. Only complaint is that the first time I ordered one, it came in a few days. This time it took a bit longer - a week and a half or so. Otherwise great.
Everyone at the Pasadena location is super friendly! As a small first time girl rider, things can be very intimidating but everyone is so welcoming and nice. Shout out to the Filipino guy who helped me with picking my gear.
Hello, Tito at the North Miami store was very helpful. Highly recommend.
Very smooth. A first class experience in every way, from the ease of using the website, to ordering and delivering. And no, I haven't been paid for this msg, lol.
Price tag on the boots was $10.00 less than what I paid. When I questioned the price I was told the boots could not be more than 2 years old as they were only available for the past 2 years. Not True as I have had my current pair for 3 or more years. I feel certain that what I received is not current production, why would it have an outdated price?
My concern is that because of the age there could be quality issues after the warranty expires. I have had soles seperate and zippers break because of aging issues on other boots in the past.
I decided to go to the shop, instead i ended up buying online from the shop, i could have done directly from my home!
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
Awesome jacket and awesome deal on the price! We are very happy
Was able to exchange one pair for another pair that wasn't in the store but was delivered for free to my house within a reasonable time.
Overall my experience with cycle gear is good. But last week they accidentally installed a tire on my zx14 front wheel and put it on backwards. A couple weeks ago they ordered me front brakes for my zx14 and it's the wrong brakes. So I will have to spend time taking them back. But $#*! happens
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
Ordered in store. Was quick and easy. Helmet arrived promptly and in perfect condition. Very pleased with product and service. Will purchase from Cycle Gear again in the future.
Shipped fast and delivered in a timely fashion. Great job and just what I needed for my track day.
As a new rider, I had no idea the differences in gear or broad range. Nikki was super helpful with helping me pick out a helmet and finding an amazing one that was eligible for the coupon. Your clothing ranges and options are broad, and very fun. I appreciate the laid back approach of your sales people - but available for help as needed. Thanks for all the safety gear.
Lost mine that came with the helmet, ordered these, fits exactly as it should, no issues.
CG replaced my tires on my BMW K1600 they were very responsive and professional. They were very affordable about 30% of the dealer quote. Nice!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sorry you experienced this from one of our team members. Please know that we take feedback about our staff very seriously we will be contacting you shortly so we can work to resolve the issue.