From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
After 26 years, both my daily jackets (winter and summer) had earned their retirements. I Ordered two new riding jackets from Cycle Gear. A new summer and a new winter, about a week apart. Both arrived in perfect condition and in less than a week for each. Can't ask for better service and ordering.
I am very pleased with my air cleaner, K&N. The O'Neill jacket runs small. I like the jacket. It's just a small jacket even though I ordered 2xx.
Professional staff members are always helpful. Very knowledgeable about the products that they sell.
I was able to place my order and have it arrive very quickly and the box was handled well
Good tires at a great price. Shopping and shipping was easy. The tires look great and so far so good on the wear and tear.
The packaging was great and secured and just on time! Thank you
Ordering was super easy and the product shipped out quickly.
My favorite toys place, great service and fast delivery, best price ever
I am expected to send my tire back wait for yall to receive it, then send me another one, all the while I have no front tire on my bike. I have reached out to customer service witch is pretty much a joke.
Easy to navigate website and find exactly what I was looking for, shipping was also fairly fast!
Staff at the Santa Rosa store are good. When they didn't have my tire in stock and it was out of stock in all stores they put me on a notification list for when my tire restocked. Got the notice, ordered it online, then they put on the wheel in a day and I was riding Sheena (Motorcycle) the very next day.
Hell yeah
I ordered the tires and received them really quick and the service after was great too
Had what I needed at a good price. Satisfied Will be shopping here again
Product was as advertised. Fit was good, had to trim some off the bottom of legs but overall fit was as expected. Link to track delivery didn't work. Had to go to website and pull up my order and copy tracking number from there and paste into fedex website tracker. Package took a couple days longer than expected but got it in about a week. Overall, satisfied.
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
Shipping was slow. Store personal ordered wrong tire. I told them NO WHITE Stripe they ordered white stripe the tire balancing equipment was not working. I was asked if I wanted to take my wheel and tire without the balance that I had Paid for? Not a proper way to conduct business. Not Happy with my Experience.
We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue. I have sent your review to our leadership team. We are sorry you had this experience.
They service what they sell. They are knowledgeable and professional.
Love the look and it fits well. I was able to order the size i needed.
A++++ fast service very knowledgeable. Helped me with every question, and took the time to understand what I needed.
Ordered tires from Cycle Gear online on Saturday. They arrived the following Wednesday, I took them in to my local Cycle Gear store ( Santa Rosa, CA) for mounting and had them on my bike on Thursday night!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I see that a Warranty was filed on your tire. We are waiting for the tire to be returned for inspection and to complete the Refund to Store credit. Please reach out to us at cs@cyclegear.com or give us a call at1-800-292-5343.