Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
I can always find what I need online and when I go into my local store they are always so helpful and friendly. My first time in they a bunch of money. My last order took a while to show up despite paying extra for the faster shipping but I believe that was beyond the company's control as they had my order processed in very timely manner. Over all I have yet to have a bad experience with cycle gear and being an RPM member has saved me a lot already and my order usually show up extremely fast!
I found the best price on a quality predilection. I even got speedy delivery. Great overall experience. Would highly recommend!
It would be better to have customers service with a real person to ask about the product and advise on how to instal it
Scorpion R1 air juice helmet definitely recommend only thing is I wish it had drop down shades but very comfortable helmet
Nice helmet. Not the best communication from delivery service. Otherwise very satisfied.
Great sale!
Arrived quick in great condition.
Will definitely shop online with cycle gear again.
Love the inventory in store and online. Ordering and pick up is seamless. Literally no one in the shop acknowledged me or asked me if they could help and when I asked questions it seemed they were not really interested in spending any time helping me. Maybe because I am a 50+ woman shopping alone? The employees had plenty of time to chat with the young men shopping in the store and spent all their time doing so. I guarantee I spent more money than those young men did though.
Item showed up quickly and as described. Here are more words to fit 50 characters
Awesome stand and easy to assemble. One of the best stands I've ever used
Ricardo is an amazing employee. He went out of his way to make this transaction a smooth and trouble free experience.
Olivia and Dylan were there when I picked up my order, it's always fun to see them!
Employees were straight to the point and very polite. Would recommend for Bike Gear.
Nick was very knowledgeable about the product I ordered. He told me about some features I was unaware of, and that definitely had a positive influence on my decision to purchase. Thank you!
The shopping experience was first rate. Superior customer service. My wife and I walked in and were greeted immediately even though the salesperson was serving another customer. Our salesperson, Greg, was excellent and knowledgeable. I was in the market for a new full-face helmet and com system. He explained the pros and cons of the various styles and I chose the Sedici Strada 3 gloss carbon as much for the aesthetic as the value. My previous helmets have been the Arai Signet and Shoei RF series. I was willing to sacrifice a little comfort for the value. My size was out of stock and I ordered the correct size which arrived on-time. Went back to pick it up and have the coms installed on my wife's and my helmet. Took them less than 20 minutes and this time it was Doug who helped us out syncing our phones and providing a brief tutorial on the equipment. Just absolutely pleased with the level of service. Took my helmet out for a ride a few days later. Fit is a bit snug but that's to be expected on the first few rides, though there are levels of adjustment you don't normally see at this price point. The helmet was as quiet as my Arai but slightly noisier than the Shoei. What was best though was the aerodynamics of the helmet and the weight. Probably a combination of both. It was an unusually hot day, 106 on the freeway, but the ventilation was noticeable. Not too much relief in those temperatures in any helmet. Overall I'm quite pleased with the fit, finish and visibility of the helmet. Cardo gear was also very good. Good volume and quality sound. Voice control works well but it requires exact wording, something for me to work on. If you're on a limited budget you won't go wrong with this helmet. If you're not worried about how much you spend then you've got a world of choices, but for value and quality you won't go wrong with this helmet
Ultra fast shipping. Friendly attentive staff. Excellent product. Only complaint is the demo helmet was missing the roost guard which was not stated but shown missing in the images and I missed that detail.
The website had the product I needed at a price I liked. Fortunately, there is a physical store near my location so I chose to pick up in person for this small item.
Order some boots online to pick up in-store. They arrived faster than I thought they would and are perfect. The crew in the store are always super nice and helpful.
Easy, fast and exactly what I needed for my DRZ400sm, thanks CG! I'll be back for more in the future
Answer: Your local dealership will almost inevitably be superior to CycleGear, in every respect. The reason for that is your local dealership will cease to exist if they don't offer their customers the service, support, and products that they are looking for. You might not find it on the shelf right then, but every dealership has the ability to order in what you want and they will price it fairly, because they know that you can go elsewhere. These internet retailers need to be put out of business, by us. All we have to do is shop locally.
Answer: There's nothing legit about the website. They have stores in many different cities around the US, but their customer service is almost as bad in-store, as it is from their corporate call center and internet department.
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.