From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or just walk in, and we’ll take it from there! See you soon!
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Have the RPM membership and product didn't ship in 2 days as stated it would. Taking a page from Amazon's prime of they say they have 2 days shipping but the item doesn't' arrive in two days (probably just the way things are now a days with false advertising and limitation in shipping partners being able to literally deliver). Cyclegear did ship the item quickly but it didn't show up in the time advertised with having an RPM membership. Haven't found the RPM membership to be all that beneficial and your mileage may vary. I signed up for RPM because overall it saved me more money on my helmet even buying the membership, so I won't be renewing when it comes time.
Website is easy to use. Great prices. The delivery was fast. The store mounted and balanced the tire while I waited. The staff were very friendly.
Ordering is quick and simple. Although I do wish that you sold more men's jeans and women's jeans in store I usually shop in the store Chula Vista all then place there are nice and helpful if you need them thank you and Kearny Mesa
Overall it was okay. I ordered a helmet online. Took a while to be notified about my purchase and receive a receipt (no big deal). I did not receive a delivery confirmation through email or call. I happened to be near the store and dropped in to see if it was delivered. They found my package quickly. Customer service was good at the store.
It was earlier that first stated which was a nice surprise. It was exactly as described and is a great new look and feel on my bike.
Tires delivered to local Cycle Gear and installed there. Had to wait a few days, but received tires in time for a Fall trip. Communication from the store was good.
Most experiences I've had ordering has been good...
I am happy with my purchase experience with Cycle Gear. I don't want to comment more
The staff at Cycle gear cherry hill nj are friendly and knowledgeable. I like doing business there
I spoke with Erwin at cycle gear in Jericho. As someone with no riding experience, he made choosing the right gear to protect myself an easy, educational, and fun process. I learned a lot about protective gear that is hard to learn about online. 10/10 would recommend coming here.
It's the dumbest system I have seen. If you order in store with cash they have to buy a gift card with the cash to order it online. Ridiculous.
Items arrived on time and associates were helpful. Had no issues.
I received the correct size that I ordered (which would typically be my normal as I like things snug) but it is actually much too small & I need to find out how to go about making an exchange.
Any help or information here would be greatly appreciated!
I actually went in store to check my size first and see if there was anything in store that I liked. Unfortunately I didn't find anything I waned, so I logged on at home and found the helmet I ordered and am very pleased with it. It was on Sale, so great price and it fits well.
Answered all my questions before purchase. Love the extra long return period. Really nice store with so many items to pick from. If mot they go the extra steps to find it for you. Will definitely be purchasing from them again.
Great on longer rides. Moves a little bit but really not a big deal.
First time shopper for equipment for a new bike. Workers we very open to assist.
It was a tyre, it showed up, now I have a tyre. Don't know what els your want me to say, I mean that its just a tyre, and it works.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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