CycleGear has a rating of 4.8 stars from 7,595 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CycleGear most frequently mention customer service, great experience and local store. CycleGear ranks 3rd among Motorcycle Parts sites.
Ordered tires online for in-store pickup. They arrived faster than promised. The employee at the store was very friendly and efficient. Overall very positive experience. Will purchase my next set of tires from here as well
Cover is decent, say has a lifetime warranty so we will see. Thin and easy to install. Seems more general fits for many machines. With supplied strap cover doesn't stay very secure on my HD7. Will serve its purpose.
Took a little bit to weed through what I was looking for. Luckily part numbers were similar enough to get exactly the windshield I needed. Shipping on the other hand was interesting. On-trac has always been an issue where I live. Was happy to receive a text from my neighbor say she had my parcel. Apparently the driver got lost and couldn't speak English to get directions.
My wife ordered an alpinestars jacket and loves it. Make sure you consider that a-stars is an Italian company and therefore seems to size things small. I ordered a jacket from them and had to return it to size up. I'm not fat by any means or jacked. But my forearms were too constricted in a medium sized jacket and so I sized up to a large. Other than that, the quality is exceptional and the customer service is easy
There was a delay in delivery because of a problem with address. It took a few extra days and a couple of phone calls. In the end the people I talked with were polite and helpful. My son was thrilled with his jacket and it fit well.
Pickup was smooth. The jacket fit me well, except it did not include the safety armor. The sales consultant was very helpful in helping me pick the proper size and was able to insert it to the jacket with no issues.
I received a gift card to Cycle Gear for my Birthday. When I went into look for a new helmet. I had an idea of what I was looking for. The staff in Woburn was friendly, knowledgeable and helpful in choosing the helmet. I had to order it and that whole process was efficient and speedy!
Walked into the store and was help immediately by the lady at the counter. She checked for stock on the part and didn't have it. But then she said she could order it and have it delivered to my house. Very convenient, very fast.
The delivery was 3 days late and tracking did not work. When the boots were received I noticed a cut on the side of one and scuff marks, soles were also slightly worn. So this must have been a damaged and used return, not good as they were advertised a new! Only conciliation is they were 50% off and I do like the boots.
Pretty efficient, tires look good, only downside is the date code showed they are 18 months old
Awaiting for my front michelin road 6 to be installed on my whee for a triumph speed triple 1200 rs. We will see how it goes as the tech mentioned about possible breaking my TPS & it would 3 to 4 day for installation. I raining this week, so it ok. But man that is slow..
They arrived quicker than expected. I don't know what else to say, because we have not mounted them yet. It may be some time before we have them mounted as the rims need to be refinished and clear coated. Hope that is 50 words..
I ordered 2 tires, rim strips and Tubes. The Shipment was split into 3 separate shipments. Tires came first, 1 tube and both rims strips came a day or so later. The other tube was a week later. I wound up using one of my old tubes so I could finish the project.
Site is easy to use, prices are competive, slection is good, what else is there.
Cycle Gear's process for renewing my RPM membership for another year was straightforward and seamless. I was able to easily use points earned through store purchases to renew RPM. Great site and service experience!
Efficient and clear shopping experience!
Overall a great experience. The store itself carries a variety of items and has a great inventory. I was looking for a new helmet. The employee helping me answered all my questions and took the time with me while I tried on a variety of different helmets. I did find a helmet I liked, but the store did not have the color I wanted, so I ordered it online. It was shipped to my house at no extra cost and it only took three days for it to arrive. I would recommend this store!
I couldn't find the size I wanted nearby so I reached out to cycles gears customer service to help me locate my size. Their response was quick. Once they found my size, they sent me the link to which I quickly ordered the jacket I wanted! It got here a day early and I'm absolutely loving my brand new riding jacket. I'm thankful to cycle gear for helping me with everything and will continue to show my support. Thank you Cycle Gear, Nicholas
I'm very happy with what I received, an "open box" item which was a pair of boots. The discount made these an incredible value the the size was perfect for me. Delivery was fast and overall, I'd do it again.
The staff were very helpful with the Quid tires I was looking for. I had gone to 3 other companys and none of them would help us out. Your company knew exactly what we needed and ordered them right away.
The shop had a variety of things for me to try on as a new rider. When they didn't have the jacket that I wanted in stock in my size, they shipped it directly to my house (I live nearly two hours away). Initial delivery time said it would arrive at the end of the next week, but I received it within two business days. I would definitely recommend this shop, especially for those who are new and wanting to try on different gear.
Tires are great. Had to replace the rear tire after a road incident destroyed the first one. Would buy again when these finally wear out. Haven't had them long enough to judge wearing, but surely handle well and give a great sense of confidence even on wet roads. As for delivery, I was notified multiple times that the tire would arrive on Sunday. Finally showed up on Tuesday. Fortunately I was outside when the delivery truck pulled up and handed me a box that was addressed to someone else. Upon checking back at the truck, he found the tire. Not CycleGear's fault.
As far as actually ordering and receiving my order from cycle gearit was great. The only gripe i have with my overall experience is that I wanted a specific item but I never seemed to find it readily available in my size. I could find several open boxes and other colors and models but it was really hard to find the size I needed. I pretty much had to stalk the website to make sure it was still available until I could purchase it.
Answer: Your local dealership will almost inevitably be superior to CycleGear, in every respect. The reason for that is your local dealership will cease to exist if they don't offer their customers the service, support, and products that they are looking for. You might not find it on the shelf right then, but every dealership has the ability to order in what you want and they will price it fairly, because they know that you can go elsewhere. These internet retailers need to be put out of business, by us. All we have to do is shop locally.
Answer: There's nothing legit about the website. They have stores in many different cities around the US, but their customer service is almost as bad in-store, as it is from their corporate call center and internet department.