Cutevana has a rating of 1.1 stars from 43 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cutevana most frequently mention customer service problems. Cutevana ranks 2408th among Women's Clothing sites.
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I ordered 4 items 3 weeks ago. After reading all these comments I was afraid I would either not receive anything or that I would receive the wrong things/sizes. I got 3 tops and 1 kangaroo coat. I ordered size small in all items. I received size small in all items. The coat is nice, the material is different to what I expected but still comfortable and warm. It said it had 100% cotton outer & water resistant but its 100% polyester. No strawstrings as advertised. Good enough fit. Extra panel & baby panel nice. The tops were good. Snug size small but still look good on me. One top was different to the picture because the colour in the picture looked gradient but it was wasn't. But overall it wasn't as bad as I thought. Quality is fine. You are not paying big money! Overall I'm happy!
My goods haven't arrived due to Cutevana using second rate, cheap couriers who are so rude and don't care. My daughter will only be in maternity clothes for a short time and Cutevana will only give voucher in a pathetic, unprofessional email reply to me. Very poor service so I can only imagine what their products are like! Can't add photo because I didn't receive my order!
My goods haven't arrived due to Cutevana using second rate, cheap couriers who are so rude and don't care. My daughter will only be in maternity clothes for a short time and Cutevana will only give voucher in a pathetic, unprofessional email reply to me. Very poor service so I can only imagine what their products are like! Can't add photo because I didn't receive my order!
I placed an order, 1 dress and 2 swim suits. Received the dress and not the swimsuits, I was never notified that the swimsuits would not be sent or why they were not with order. I had to contact the company to ask why, after a good week, I received a reply stating they were not available. When I asked for a refund they said they had become available and would be send out with delay. I never received the items, once again and had to contact the company again. Months later, after numerous emails I have still not received items or a refund. DO NOT WASTE YOUR MONEY
I ordered my dress back in November for my February baby shower and needless to say I still don't have the dress or my money back. I have emailed these people over 5 times asking for my money or my dress and they keep giving me the run around. DO NOT SHOP HERE! They will take your money.
Horrible! Worst online shopping experience ever! Took 3 weeks to deliver, no one notified me of the timing. When I finally got it it looked like cheap piece of crap! It couldn't look worse! And I'm having SUCH A HARD TIME to get the refund. I am going to report them to my credit card company as a SCAM as feels like it is the only way to get my money back. Stay away from them!
I am still waiting to get my maternity dress (it's been now 5 weeks). I've tried multiple times to contact the company but never hear anything back. As a result I missed wearing my dress to my baby shower and wasted my money. I'm going to make a formal complaint soon if I don't hear back from them soon. But what's the point - I am giving birth in 2 weeks so won't be able to wear the dress anyway! AVOID AT ALL COSTS. Use Iconic instead.
This site should be shut down. Their merchandise is not actually maternity, looks nothing like what is pictured on their website, and is of horrible quality. Their website states they accept returns if you're not happy with your purchase, but they neglect to mention that you have to pay return shipping to China and it'll likely cost more than your order. STAY AWAY.
Not even worth one star. I have rags to clean my bathroom that are better quality than the trash they sent me. Bought a "wool" sweater - definitely made of felt. Sizing is completely off. One dress came frayed at the seams. I've been back and forth via email with customer service to get a correct shipping address to send these items back all afternoon; they asked for pictures and explanations of the items I want to return and I still don't have some place where I can send this garbage.
When I ordered sites was called Pretty Yours then by time I received 5 of the 6 products, almost 6 weeks after ordering I wasn't all that impressed with quality. Returns section is a challenge - sent message via Facebook and got a reply. We'll refund you $15 for both items... Huh! Both items I asked! And yes. And the 6th item I'm still waiting for is out of stock but if I pick a different colour I need to pay more money. I don't order online very much and this is one reason why!
Poor quality, definitely did not look like the clothes advertised. I knew they may be off a bit but their return policy seemed legit. When one of the items completely was see through and did not fit I tried to return - their 'captcha' or the 'i'm not a robot' kept saying my answers were invalid. Even though I can definitely see the letters. I emailed them, no response. Will be disputing with visa.
Tip for consumers:
don't.
I ordered advertised MATERNITY shirts for my daughter. When I placed the order online and saw my confirmation was in Chinese, I went cancel my order. The site conveniently froze every time I tried to cancel. FOR 24 HOURS! A month later she received 3 of the 5 items. And, they were cheap, misrepresented in pics and Not what I ordered. But most importantly. NOT MATERNITY! At this rate she will have the baby before the other items arrive. But hey on the upside. It's not maternity wear. Save yourself the frustration and the waste of money.
Definitely should've read the reviews before wasting my money. I purchased a dress for my baby shower on sept 25th for Oct 12. It's been 3 weeks and I still have yet to get a shipping confirmation or any type of email that my order has been received. When trying to get a refund it shows the verification code invalidation. I can't send emails to them or send anything to them to get any type of response. Will definitely not be shopping here ever again.
Terrible site! Paid expedited shipping and took weeks to get only some of my items *( still waiting...). They are SO POORLY fabricated and stitched I threw away 2 items because customer service won't email you back! Save your time, money and a headache and find somewhere else to shop.
Terrible business. The items are not what is pictured and the customer service is so bad! It's really sad that they are selling products for expecting moms and then would treat the customers this way!
First they told me my order number did not exist. Then I tried to reply and it would not let me, it sent it to my email. I had to just email them again and some how my order number magically appeared and it had shipped, but below said I'm sorry your item is out of stock please order something for the value of $14. I should have read more about this poor excuse for a shopping site.
Order took 5 weeks to get to me and fit is so poor and looks nothing like the pictures. Asked to return and told that I could pay 60% for the item to get another size sent to me. Don't buy from this website. Also deceptive because I was told I was shopping using AUD currency but it was US dollars so got charged more than quoted. Big scam!
Material is cheap and outfits are made for someone 5'0 tall. I'm 5'8 and can't even get them over my shoulders. Waste of money. Tried to return sent multiple emails to get a return form and still haven't heard anything. Won't order off Instagram sites again that's for sure.
The pictures on their site look cute and for a great price, so you are deceived into ordering them. It takes FOREVER to get the clothes. Mine took almost 6 weeks. To get my clothes in those 6 Kong's weeks I had to send multiple emails asking where my clothes are with no response until I threatened to go to social media and post bad reviews. This is the ONLY way I got a response which is a bad way to do business. Then when they come the quality is just garbage! I ordered 10 items and not one even fits right. Sizes are all over the place and the quality is just cheap. I should have known for the price.
Before buying I read there return policy thinking ok I'll try them out and if it doesn't work I'll return. Of course they don't give you the address online and you need to contact their customer service. Here we go with the run around AGAIN. I've sent 6 emails and no one will tell me how to return. I tell them I want to return my entire order because of the quality and they keep giving me the run around going which ski and what's the problem and we will look into it. The company has my order number and all the skus! I don't want anything, but my $300 back.
This company has been a nightmare and a waste of time. Do yourself a favor and don't be fooled by the pretty pictures and low prices! All of it comes with a headache and a waste of time.
Do NOT order from this web site! After ordering 4 weeks ago, I have only received half of my order. The clothes that I have received are terrible quality, way too small, and do not look like the clothes I ordered. I have sent several emails to ask how I can return the items, and how to receive a refund. Each time, the "customer service" representative asks for additional information-- pictures of the poor quality of the clothes, order number (which was attached in a picture and listed in previous emails). This site seems very sketchy and not interested in customer service!
After using the website to order my maternity dress, which still hasn't come. Everything of mine was hacked, Facebook, email, credit card, etsy account and amazon account. I emailed them multiple times and nothing
It really is a scan, bad quality and non-fitting clothes. They will not give you the return address, keep sending reply- emails with offering gift coupons; I do not want your coupon! I will try next to get my money back through PayPal.
I ordered my items 6 weeks ago, spent $190US. Emailed them 7 times and no response.
Do not order from them, it is a scam!
Their contact details don't exist, no phone number, emails don't work and they've just changed their new name to Cutevana so be careful!
This service so bad, product is awful I can find better in the garbage
It said it was for pregnancy! When got it, it couldn't even fit and the fabric was not even close of what expected!
The dress I ordered was too big. I was contacting for a return and the website did not work anymore. It kept giving me an error. This site is a fraud.
Do not purchase - they kept my money ($250AUS) and never responded to multiple emails or sent the items to me...
Just a heads up they just changed their name to Cutevana.
They ignored my request to cancel after I paid for express shipping and the items didn't show up.
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