Not even worth one star. I have rags to clean my bathroom that are better quality than the trash they sent me. Bought a "wool" sweater - definitely made of felt. Sizing is completely off. One dress came frayed at the seams. I've been back and forth via email with customer service to get a correct shipping address to send these items back all afternoon; they asked for pictures and explanations of the items I want to return and I still don't have some place where I can send this garbage.
When I ordered sites was called Pretty Yours then by time I received 5 of the 6 products, almost 6 weeks after ordering I wasn't all that impressed with quality. Returns section is a challenge - sent message via Facebook and got a reply. We'll refund you $15 for both items... Huh! Both items I asked! And yes. And the 6th item I'm still waiting for is out of stock but if I pick a different colour I need to pay more money. I don't order online very much and this is one reason why!
Do NOT order from this web site! After ordering 4 weeks ago, I have only received half of my order. The clothes that I have received are terrible quality, way too small, and do not look like the clothes I ordered. I have sent several emails to ask how I can return the items, and how to receive a refund. Each time, the "customer service" representative asks for additional information-- pictures of the poor quality of the clothes, order number (which was attached in a picture and listed in previous emails). This site seems very sketchy and not interested in customer service!
My goods haven't arrived due to Cutevana using second rate, cheap couriers who are so rude and don't care. My daughter will only be in maternity clothes for a short time and Cutevana will only give voucher in a pathetic, unprofessional email reply to me. Very poor service so I can only imagine what their products are like! Can't add photo because I didn't receive my order!
First they told me my order number did not exist. Then I tried to reply and it would not let me, it sent it to my email. I had to just email them again and some how my order number magically appeared and it had shipped, but below said I'm sorry your item is out of stock please order something for the value of $14. I should have read more about this poor excuse for a shopping site.
Terrible business. The items are not what is pictured and the customer service is so bad! It's really sad that they are selling products for expecting moms and then would treat the customers this way!
Horrible! Worst online shopping experience ever! Took 3 weeks to deliver, no one notified me of the timing. When I finally got it it looked like cheap piece of crap! It couldn't look worse! And I'm having SUCH A HARD TIME to get the refund. I am going to report them to my credit card company as a SCAM as feels like it is the only way to get my money back. Stay away from them!
I ordered advertised MATERNITY shirts for my daughter. When I placed the order online and saw my confirmation was in Chinese, I went cancel my order. The site conveniently froze every time I tried to cancel. FOR 24 HOURS! A month later she received 3 of the 5 items. And, they were cheap, misrepresented in pics and Not what I ordered. But most importantly. NOT MATERNITY! At this rate she will have the baby before the other items arrive. But hey on the upside. It's not maternity wear. Save yourself the frustration and the waste of money.
I received my order over a month after it was purchase and the product was not what I expected, it was very poor looked nothing like in the website. I had emailed 3 times to cancel my order because I no longer needed the dress and I did not hear back from them.
Definitely should've read the reviews before wasting my money. I purchased a dress for my baby shower on sept 25th for Oct 12. It's been 3 weeks and I still have yet to get a shipping confirmation or any type of email that my order has been received. When trying to get a refund it shows the verification code invalidation. I can't send emails to them or send anything to them to get any type of response. Will definitely not be shopping here ever again.
I ordered 4 items 3 weeks ago. After reading all these comments I was afraid I would either not receive anything or that I would receive the wrong things/sizes. I got 3 tops and 1 kangaroo coat. I ordered size small in all items. I received size small in all items. The coat is nice, the material is different to what I expected but still comfortable and warm. It said it had 100% cotton outer & water resistant but its 100% polyester. No strawstrings as advertised. Good enough fit. Extra panel & baby panel nice. The tops were good. Snug size small but still look good on me. One top was different to the picture because the colour in the picture looked gradient but it was wasn't. But overall it wasn't as bad as I thought. Quality is fine. You are not paying big money! Overall I'm happy!
This site should be shut down. Their merchandise is not actually maternity, looks nothing like what is pictured on their website, and is of horrible quality. Their website states they accept returns if you're not happy with your purchase, but they neglect to mention that you have to pay return shipping to China and it'll likely cost more than your order. STAY AWAY.
I placed an order, 1 dress and 2 swim suits. Received the dress and not the swimsuits, I was never notified that the swimsuits would not be sent or why they were not with order. I had to contact the company to ask why, after a good week, I received a reply stating they were not available. When I asked for a refund they said they had become available and would be send out with delay. I never received the items, once again and had to contact the company again. Months later, after numerous emails I have still not received items or a refund. DO NOT WASTE YOUR MONEY
After using the website to order my maternity dress, which still hasn't come. Everything of mine was hacked, Facebook, email, credit card, etsy account and amazon account. I emailed them multiple times and nothing
It really is a scan, bad quality and non-fitting clothes. They will not give you the return address, keep sending reply- emails with offering gift coupons; I do not want your coupon! I will try next to get my money back through PayPal.
Terrible site! Paid expedited shipping and took weeks to get only some of my items *( still waiting...). They are SO POORLY fabricated and stitched I threw away 2 items because customer service won't email you back! Save your time, money and a headache and find somewhere else to shop.
Material is cheap and outfits are made for someone 5'0 tall. I'm 5'8 and can't even get them over my shoulders. Waste of money. Tried to return sent multiple emails to get a return form and still haven't heard anything. Won't order off Instagram sites again that's for sure.
I ordered my dress back in November for my February baby shower and needless to say I still don't have the dress or my money back. I have emailed these people over 5 times asking for my money or my dress and they keep giving me the run around. DO NOT SHOP HERE! They will take your money.
Purchased two dresses that were advertised as maternity. Neither were maternity dresses and there has been no response back from their customer service for two months. I wish I would have read the reviews first, as I am in agreement with all of them.
Should have read the reviews before purchasing! Do not be fooled! Pictures are not accurate at all! Ordered a lined WINTER parka and it's barely okay for fall. Not lined and hideous. SCAM.
Overview
Cutevana has a rating of 1.1 stars from 43 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cutevana most frequently mention and customer service. Cutevana ranks 1976th among Women's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members