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Cutevana
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website thubmnail of Cutevana
cutevana.com
Australia
1 review
0 helpful votes
Follow Jennifer W.
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I am still waiting to get my maternity dress (it's been now 5 weeks). I've tried multiple times to contact the company but never hear anything back. As a result I missed wearing my dress to my baby shower and wasted my money. I'm going to make a formal complaint soon if I don't hear back from them soon. But what's the point - I am giving birth in 2 weeks so won't be able to wear the dress anyway! AVOID AT ALL COSTS. Use Iconic instead.

Date of experience: September 18, 2019
Florida
1 review
1 helpful vote
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SCAM Vana
September 13, 2019

Poor quality, definitely did not look like the clothes advertised. I knew they may be off a bit but their return policy seemed legit. When one of the items completely was see through and did not fit I tried to return - their 'captcha' or the 'i'm not a robot' kept saying my answers were invalid. Even though I can definitely see the letters. I emailed them, no response. Will be disputing with visa.

Date of experience: September 13, 2019
Nevada
1 review
1 helpful vote
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Biggest scam ever.
October 9, 2019

I ordered an outfit about 3 weeks ago- still nothing. I reported it to my bank. I tried calling and emailing multiple times and nothing. Please do not order from this website.

Date of experience: October 9, 2019
Australia
1 review
1 helpful vote
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Scam company
September 22, 2019

Order took 5 weeks to get to me and fit is so poor and looks nothing like the pictures. Asked to return and told that I could pay 60% for the item to get another size sent to me. Don't buy from this website. Also deceptive because I was told I was shopping using AUD currency but it was US dollars so got charged more than quoted. Big scam!

Date of experience: September 22, 2019
New York
1 review
4 helpful votes
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Don't waste your time or your money dealing with these people. Clothing took 9 weeks to arrive, and while their website claims to allow returns, they don't follow through on their promises. I wasted my money on a cheap, bad product, don't waste yours!

Date of experience: July 26, 2019
Illinois
1 review
1 helpful vote
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Do not order from
October 15, 2019

The dress I ordered was too big. I was contacting for a return and the website did not work anymore. It kept giving me an error. This site is a fraud.

Date of experience: October 15, 2019
Australia
1 review
0 helpful votes
Follow Lib s.
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I ordered my items 6 weeks ago, spent $190US. Emailed them 7 times and no response.
Do not order from them, it is a scam!
Their contact details don't exist, no phone number, emails don't work and they've just changed their new name to Cutevana so be careful!

Date of experience: August 24, 2019
California
1 review
1 helpful vote
Follow Genevieve J.
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The pictures on their site look cute and for a great price, so you are deceived into ordering them. It takes FOREVER to get the clothes. Mine took almost 6 weeks. To get my clothes in those 6 Kong's weeks I had to send multiple emails asking where my clothes are with no response until I threatened to go to social media and post bad reviews. This is the ONLY way I got a response which is a bad way to do business. Then when they come the quality is just garbage! I ordered 10 items and not one even fits right. Sizes are all over the place and the quality is just cheap. I should have known for the price.

Before buying I read there return policy thinking ok I'll try them out and if it doesn't work I'll return. Of course they don't give you the address online and you need to contact their customer service. Here we go with the run around AGAIN. I've sent 6 emails and no one will tell me how to return. I tell them I want to return my entire order because of the quality and they keep giving me the run around going which ski and what's the problem and we will look into it. The company has my order number and all the skus! I don't want anything, but my $300 back.

This company has been a nightmare and a waste of time. Do yourself a favor and don't be fooled by the pretty pictures and low prices! All of it comes with a headache and a waste of time.

Date of experience: November 7, 2019
New Zealand
1 review
0 helpful votes
Follow Toni W.
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Hi has anyone managed to get their money back from these people? I have asked my credit card to cancel this payment. Hopefully I get something g back.

Date of experience: October 6, 2019
Utah
1 review
0 helpful votes
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The worst product ever!
November 2, 2019

This service so bad, product is awful I can find better in the garbage
It said it was for pregnancy! When got it, it couldn't even fit and the fabric was not even close of what expected!

Date of experience: November 2, 2019
Texas
1 review
1 helpful vote
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Order many items on website before my babymoon. Items came 7weeks later. Now I'm trying to return items. You have to submit a request for customer service to call you. You can't return swimwear, its final sale. Material looks and feels horrible. I don't think this company will be calling me to discuss my return. They only give you 30days for return.

Date of experience: September 10, 2019
Oregon
1 review
0 helpful votes
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HORRIBLE!
October 3, 2019

What a SCAM! I wish I had read all the reviews before I submitted my order, but of course I waited until right after I hit submit because something seemed fishy. I couldn't believe the amazing prices on their merchandise, which from the pictures, looked like great quality. Thanks to all the reviews I read shortly after, I was not willing to risk getting horrible quality clothes that were not as pictured, so I contacted them asking to cancel my order. They responded defensively and did not give me a clear answer about whether my order was cancelled or not. So I contacted them again and I'm waiting to hear back. Their website states that you can cancel an order within 24 hrs, which I am WELL WITHIN, so I'm going to be livid if they don't refund me. I will update when I know. Luckily I paid with Paypal, so if I don't get a refund, hopefully Paypal will take care of it. Also, another reviewer mentioned that the captcha code wouldn't work, which happened to me 3 times and I had to keep refreshing the page to get one that would work. What a sorry excuse for a company!

Date of experience: October 3, 2019
Vermont
1 review
0 helpful votes
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SCAM!
September 25, 2019

The dresses came like 4 weeks later, and they look nothing like the website photos. Tried to return and they told me i need to make it work. Then emailed me back and said to return the items to a Jimmy with no last name. Yeah no thanks. DO NOT ORDER FROM THEM!

Date of experience: September 25, 2019
Texas
1 review
1 helpful vote
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Pretty Yours same site
September 4, 2019

SCAM DO BOT BUY FROM THIS WEBSITE OR PRETTY YOURS THEY ARE ONE IN THE SAME. Paid $20 for express shipping 8/5 still have not received all products it is 9/4. They do not return emails. Way to scam pregnant women. Hope karma comes for you.

Date of experience: September 4, 2019
Australia
1 review
2 helpful votes
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Scam
September 11, 2019

All the other reviews are correct. This was the first set of maternity dresses I brought to try and look a little pretty and it was just embarrassing. Don't buy

Date of experience: September 11, 2019
North Carolina
1 review
0 helpful votes
Follow Jenna M.
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Just a heads up they just changed their name to Cutevana.

They ignored my request to cancel after I paid for express shipping and the items didn't show up.

Date of experience: August 22, 2019
Canada
1 review
0 helpful votes
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Total Scam - Stay Away!
September 21, 2019

The clothing is extremely poor quality and the sizing is not anywhere close to accurate. Any attempt to return the items for a refund is futile. DO NOT BUY ANYTHING FROM THIS WEBSITE! It is a huge scam!

Date of experience: September 21, 2019
Texas
1 review
0 helpful votes
Follow Ginny S.
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I spent over $100 and waited over a month for delivery. I had ordered a bridesmaid dress, a dress for my gender reveal, a casual dress, and a sweater. NOT A SINGLE ITEM CAME IN AS LISTED. The gender reveal dress was a large instead of a small. The rest of the items were actually a COMPLETELY different product than I ordered. I was SOL for both the bridesmaid dress and the gender reveal dress and had to find last minute replacements. 14 days later, I am still going back and forth with their "customer service" to get a refund. Thankfully I paid with PayPal and can get my money back through them if this does not get resolved.

Date of experience: September 25, 2019
Nevada
1 review
1 helpful vote
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SCAM
August 1, 2019

E-commerce dropshipping scam. Still haven't gotten my clothes (2 months after buying) customer service doesn't exist. Dropped $120 to make the fat man rich smh

Date of experience: August 1, 2019
California
1 review
0 helpful votes
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Steer Clear!
September 26, 2019

I ordered 5-6 maternity dresses OVER one month ago and have not received my order or any updates on my order. I requested a refund today.

Date of experience: September 26, 2019

Overview

Cutevana has a rating of 1.1 stars from 43 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cutevana most frequently mention and customer service. Cutevana ranks 1976th among Women's Clothing sites.

service
1
value
1
shipping
1
returns
1
quality
1