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Custom Ink

How would you rate Custom Ink?
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Carol X.
California
1 review
0 helpful votes
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Excellent experience! Superb customer service and timely delivery! Our rep, Liz, was absolutely amazing and she took care of all of our needs. Given the fact this was during a pandemic we could not have asked for anything more! Thank you!

Date of experience: September 3, 2020
Kathleen G.
California
1 review
0 helpful votes
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Website is very easy to use and design. I wish the products listed a rating of softness or thinness of shirt materials so I'm not guessing as much. But I like you have single shirt options instead of buying in bulk.

Date of experience: September 3, 2020
Utah
1 review
1 helpful vote
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Super disappointed
January 25, 2021

Been wanting to get shirts forever from these guys. Ordered 2 test shirt before I bought in bulk. I asked the customer service if I needed my ai. File and he said no, and that I could just use a pdf. Big mistake. It printed the whole picture on my shirts and I can see the outline. Very stiff as well. $80 for both was not worth it.

Date of experience: January 25, 2021
Donna J.
California
1 review
2 helpful votes
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I feel like they used to have a good quality product. The ink faded pretty drastically after the very first wash. We haven't even worn our shirts yet and the black looks very gray. The blue is an entirely different blue than what we wanted. The sizing chart for women's is pretty far off. Some of us will be drowning in these shirts. Purely disappointed.

Date of experience: September 3, 2020
Melissa Z.
California
1 review
4 helpful votes
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I doubt we will order again based upon the quality of the shirts. As a nonprofit every penny counts and this was a lot of money to spend on an inferior product. You could literally see through the shirts in the light even with them being a dark navy. They also run very small and yet there was a premium charge for XXL which runs like a L.

Date of experience: September 3, 2020
Joe K.
California
1 review
0 helpful votes
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Overall experience was terrific. I made a mistake with choosing the font but Custom Ink allowed me to reorder at no cost. Not only that, Jessica, on your help line was extremely helpful and guided me through the font choices so I could get exactly what I wanted. Thank you!

Date of experience: September 3, 2020
Janet C.
California
1 review
0 helpful votes
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I love my shirt!
August 18, 2020

I love my shirt! It's exactly what I was looking for. I did have some trouble with your site and think there are a few areas that would making the shopping experience even better, especially as this was the first time I've ever shopped with you. Happy to share more and offer my feedback!

Date of experience: September 3, 2020
William T.
California
1 review
4 helpful votes
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Website and ability to design the shirt is fantastic- very user friendly. It allows you to get very creative. The actual product and the quality of shirt, however, was absolutely awful. I literally never leave a bad review for anything, but what I received was SO disappointing. Will not come back to make another order. "cotton" T-shirt felt worse than sandpaper

Date of experience: September 3, 2020
Sandra S.
California
1 review
12 helpful votes
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I LOVE Customink!
May 16, 2020

I LOVE Customink! I teach theatre and get all of our show shirts for my kids here. The group order form function is awesome and super helpful if you want to keep everything organized. The shirt quality is great and I've never had issues with print quality, missing order pieces, or ripped clothing. Customer service is probably the best I've ever experienced, and they provide the quickest response! If I have a question, it's usually answered within an hour or two of me submitting it. Customink is the BOMB.

Date of experience: September 3, 2020
Michelle W.
California
1 review
0 helpful votes
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Maybe the best service ever on the internet. My daughter designed a shirt with some copyrighted images from Pintrest. Pate and Tabitha worked with us back and forth to help get cleared images and keep the spirit of her original design. She loved it, we are very happy. Thank you.

Date of experience: September 3, 2020
Brenda R.
California
1 review
0 helpful votes
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Beyond satisfied!
June 29, 2020

Beyond satisfied! Website was simple to navigate, was able to find exactly what I wanted, and best of all expedient time frame! I order a shirt for my wife from another company and 2 months later it was not even processed to be made. These guys had the shirt here in just two weeks! Super happy and will definitely be back!

Date of experience: September 3, 2020
Cynthia M.
California
1 review
0 helpful votes
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I am really impressed! In this day & age of online ordering customer service is usually pretty poor & you never really know if the product you ordered will be of good quality or not. This company has the best customer service I have ever seen they immediately emailed me to let me know they combined my orders saving me a substantial amount of money & they had already credited my credit card. They also kept me up to speed on when my template was done so I could view for any changes. I will definitely be using CustomInk again! Oh and the quality & fit of the shirts spot on! Thank you for exceeding my expectations!

Date of experience: September 3, 2020
Virginia
1 review
0 helpful votes
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So, I don't usually write reviews and I also have not gotten my shirts yet so possibly take my review about anything other than the customer service with a grain of salt. I ran into a problem with a logo on my shirt being copyrighted and thus the delivery date was pushed back since the company needed to approve it; however, I called Custom Ink on two separate occasions and their staff was extremely helpful and courteous. One of them even found my email address and emailed me directly after figuring out the problem directly! I cannot stress enough how amazing the people are there! Although I do not have my shirts yet, I am confident that they will look amazing! I will be going to Custom Ink for my tee shirt orders going forward.

Date of experience: March 16, 2022
Helen U.
California
1 review
0 helpful votes
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After rejecting an order and 2 proofs for misalignment, I was nervous about getting this last order- but it came out correctly in proper alignment. I wish I could have dealt with 1 person all the way through. There were 2 or 3 different ones on the phone and a different one on email. I don't like having to explain my concerns each time. It wastes your time and mine.

Date of experience: September 3, 2020
David O.
California
1 review
0 helpful votes
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Website user friendly and love ease of designing your own artwork. Disappointed with quality of tank top material. Have gotten other tops with much better quality-will use Custom Ink again and keep my fingers crossed.

Date of experience: September 3, 2020
Laura U.
California
1 review
0 helpful votes
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I had an excellent experience with Custom Ink. My group loves their shirts. We plan to purchase products from Custom Ink again in the future. I just recommend better sizing guidance for different t-shirt manufacturers.

Date of experience: September 3, 2020
Robert W.
California
1 review
0 helpful votes
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Quick turnaround, great print quality, not true sizing on t shirt selection all sizes were too small and cannot use purchased product. Threading on t shirts is coming apart and I just opened the package

Date of experience: September 3, 2020
Amy J.
California
1 review
0 helpful votes
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Really loved this shopping experience! Used the live chat while designing for help getting my image to be the highest possible quality, and it was wonderful! Would definately recommend, and the shirts turned out great!

Date of experience: September 3, 2020
Mike T.
California
1 review
0 helpful votes
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I just received my original order which is almost two weeks late. I know this may not have been any fault of yours but maybe working closer with UPS might help in the future. When I reached out to your company about the delay a new order was immediately placed and shipped out, which got here in time for graduation. Thanks for your quick response in solving the problem. I am very pleased with my orders.

Date of experience: September 3, 2020
Shirley W.
California
1 review
0 helpful votes
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Your customer service and emails were GREAT! I have zero complaints. I will order again. I actually have 3 other shirts you did for our girls camp. But my daughter ordered them so that's her account. This year was my turn. Thanks again super job!

Date of experience: September 3, 2020

Overview

Custom Ink has a rating of 3.5 stars from 7,271 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Custom Ink most frequently mention customer service, great experience and high quality. Custom Ink ranks 3rd among T Shirts sites.

service
63
value
57
shipping
54
returns
31
quality
50