I have used CI for various groups and projects at least 10 times, and have been beyond satisfied with each experience. The ease of use, clear communication, and rapid service make creating t-shirts a seamless endeavor.
Customer service was very quick to respond and the shirts were delivered almost a week ahead of schedule. We were also updated quite frequently with their status. I would definitely order again and recommend. Very happy!
My overall experience was great. The shirt quality is good. I like that custom ink has larger sizes because I purchased this for my husband and he likes his shirts to fix loose on him. The artwork is clear without any distortions.
From the beginning of the experience, requesting multiple quotes to narrow down what we wanted, to receiving them on such a short time-line, I was impressed with the helpfulness and consideration given my order. Wonderful job!
I am always leary about ordering something like this online from a company I don't know. But this experience was absolutely top notch... simple website and planning, huge variety of choices, easy ordering, affordable prices, and super quick production and shipping. I'm so impressed and will be back for more business!
It was really awesome. I've ordered on here and there be a few problem but y'all treated me right and had a great communication and so I decided to have another go at this. I gotta say it was beautiful! The person who did the measurements two thumbs up bravo! As a former Hot press/ printer guy I get it. Overall I am satisfied. Thanks again I look to many more purchase's with you guys.
I've really appreciated all the help and service your company has provided. I was also able to save some money thanks to your design team, which means I can purchase more products from you! Great job!
Amazing! Josie from customer service helped me and was so sweet and resourceful! My only complaint would be to keep the app up-to-date in terms of shipping (my order was "under review" until i received it, even though it had already shipped)
Overall, this was a very positive experience. It was easy to do and I think the shirts turned out nicely. My only "complaint", per say, would be cost, but it is custom t-shirts. Taking that into consideration, I'm pleased with the product and the service. Thank you!
Y'all are so great to work with. I had a somewhat complicated transaction requiring a tax exemption and the approval of the payment by my organization's financial office, yet you made the whole process a breeze. Special shout outs to Zachary K., Madeline G., and Sophia S. For all your help!
I ordered three shirts as a surprise to my husband and sister for our RV trip during the 4th of July holiday. It was a risk, since I'd never ordered before, but the shirts met all expectations, including being delivered on time!
Very pleased. I should find out if you ever send samples before I order again, just to know how stuff shrinks after washing and drying. Nothing at fault with Custom Ink, its just different companies and fabrics and fitting differently between brands.
Thanks to my new account manager, Madison, my experience was as smooth, seamless, and as pleasant as possible. She made sure that my order was delivered quickly and processed it for me directly. I've always enjoyed the customer service at Custom Ink but this time was especially amazing and I could not be happier with the product. The image is perfectly clear and the shirts are so soft. Exactly what I wanted, and they arrived earlier than expected.
I love the t-shirts. Your review team did catch an issue where one of my logos would be significantly brighter than the other one and they were able to correct the matter before it went to print. Thank you for our shirts.
I have been using custom ink for many years, and the quality and variety does not disappoint. We when through two different masks with samples and constant follow up. If you are looking for anything with a logo this is your company
Overall, the end product was great as usual. Each year for our camp we order our shirts from custom ink because the quality is great and we always know that we can count on the delivery date being what they tell us, with their "guaranteed delivery." We were quite disappointed this year when our guaranteed delivery date came and went and then in addition, our shirts delivered on two different days. We were never alerted by Custom Ink that it would be arriving late, even though the tracking said,"We take deadlines seriously. If there are any potential delays to your order we will contact you right away." Ultimately, we got our shirts and they were exactly what we wanted, but it made it difficult because camp had already started and we had to make a lot of last minute changes to accommodate.
Loved the end result, sweatshirt is super soft and comfy to wear. Print looks great, it has survived it's first wash in with the laundry and no signs of deterioration. I wish CustomInk gave clearer directions on washing/care for the garment. Also wish you could order in smaller increments, we had to order six sweatshirts minimum (it was really for two people).
Although this was a gift for my father, I (and he) are absolutely happy with the quality of the T-shirt. Fits well (XL). The design came out as I designed it, with minor imperfections corrected (thank you). Printing was awesome. Ink color was well represented on the website. Website reasonably intuitive & user friendly. Delivered earlier than expected (added bonus). All around, very pleased with the product. That's why I am a repeat customer. Thanks for making another special gift!
After a horrible experience with another online t-shirt company ( OH OH is my hint), I am very impressed by this place. Easy ordering. Super customer service. Had some special requests and questions about my logo and shirt and they responded right away, understand what they are doing and saying and got it all perfect. They cost more than the place that was a disaster but are not overpriced considering they get it right and have stellar customer service. Fast turnaround and free shipping too. These guys are on the ball!
Highly recommend.
I just have to shout out the customer support team, especially Becky G., who was very helpful throughout the process. She even helped us track down contact info for the image we found online, and I got to write back and forth with the photographer and get permission and a high quality file. All of this was done without condescension and enthusiasm for our project. Thanks so much!
Answer: Hi there- no, we are not the same company as Genesis Ink. Thanks for reaching out!
Answer: I don't think so. -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Answer: Hi James- I'm sorry that you had frustrations with the quality and sizing of your order. If you can pass along your order number, we'd be happy to look into this and make sure we make it right with you. Thanks so much!
Answer: Sorry I can't help with that question. I got so frustrated with them that I went to another shirt printing site.
Custom Ink has a rating of 3.5 stars from 7,271 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Custom Ink most frequently mention customer service, great experience and high quality. Custom Ink ranks 3rd among T Shirts sites.