On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Custom Ink has a rating of 2.7 stars from 7,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Custom Ink most frequently mention poor quality, overall experience and next day. Custom Ink ranks 6th among T Shirts sites.
We monitor reviews for authenticity
Good products, customer service was excellent. Everything was very quick and I have order from here before and always have a excellent experience
Order received promptly, accurately, without pain or drama.
The shirt I ordered turned out great. If I ever need a customized shirt, i won't hesitate to use custom ink
As I wrote above, you delivered a top quality product on time! The customer service was stellar! YOU ROCK! Thank you so much!
Very easy to get into contact with and shipped in a timely manner.
The shirts look great. I wouldn't order that expensive again but I needed short notice and got them. Thanks for taking care of me and providing something special for my family.
We uploaded art work and had a proof to review fairly quickly. A small color change was needed, and new proofs were ready in about 24 hours. Our order arrived on time and in good condition. Will use custom ink again.
Loved the shirts would have liked to figure out how to add something to the back.
Very good communication with the reps. They made adjustments to my final order perfectly
This was the first time in a long time using Custom Ink, and the experience was better than the first time. The customer service is the best in the business. Rachelle and Sarah were extremely helpful and thorough with the process. Fast and friendly service doesn't begin to describe how awesome the both of them were.
The shirts were even better than expected! I received them 2 days before they were scheduled to arrive. Quality was great. Everyone loved them!
Great service, once again! Thanks so much! The shirt is awesome and comfy. The printing came out great. No splashes of ink this year.
Other than the wrong color, the masks are great. Sue in customer service addressed the problem quickly and to my satisfaction.
I LOVE CUSTOM INK I HAVE BEEN USING THEM FOR A FEW YEARS NOW. ORDERING IS ALWAYS A BREEZE, DELIVERY IS ALWAYS ON TIME. IF I EVER HAD A ISSUE CUSTOMER SERVICE HAS ALWAYS BEEN HELP TO TAKE CARE OF IT FAST AND EASY. I AM A LIVETIME MEMBER.
The customer service was excellent. I needed to make a few changes and it was very easy and quick to get in touch with someone.
I selected a specific color of shirt due to uniform requirements and it did not coming that color. The shirts are now useless for use.
I had a great experience navigating the site and making changes to my design. I called customer service with a question and received quick feedback and all my questions were answered. The representative I spoke with was extremely respectful, knowledgeable, and kind.
As i've said in the past, i'm always in love with everything I order from custom ink. I'm a repeat customer, i recently even ordered twice in one week because I always know whatever new design I come up with will come out perfect.
Website is easy to navigate. We got our order before the estimated time. Great experience.
Overall good experience, Nothing went wrong and I was kept informed. I would happily come back for future needs.
Answer: Hi there- no, we are not the same company as Genesis Ink. Thanks for reaching out!
Answer: I don't think so. -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Answer: Hi James- I'm sorry that you had frustrations with the quality and sizing of your order. If you can pass along your order number, we'd be happy to look into this and make sure we make it right with you. Thanks so much!
Answer: Sorry I can't help with that question. I got so frustrated with them that I went to another shirt printing site.
18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.