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Custom Ink has a rating of 2.7 stars from 7,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Custom Ink most frequently mention poor quality, overall experience and next day. Custom Ink ranks 6th among T Shirts sites.
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The customer service from beginning to end was great! The final product was beyond my expectations. I will definitely be ordering again.
Thanks for fixing up the shirt! I greatly appreciate it :)
I submitted my order and the website told me there might be an issue with the way the art fit on my shirts, so I just selected the "I trust you to fix it" option. Within the next hour and lovely customer service rep called me and talked through the issues, gave me her expert opinion on how to work out my design so it would be fit on a wide range of sizes (we orderd YS - XXXL), and helped me to do it without spending extra money. She had my design reworked and ready for me to review quickly. When I saw the updated version, it looked great, but I was concerned about the placement of the design being a little too high on the shirt for those of us with... ahem... an ample bosom. I called and spoke to another lovely customer service rep who knew exactly what I was talking about and adjusted my shirts accordingly. The shirts came out looking great and with perfect placement to look good on all of us! I was so pleasantly surprised by the personal customer service I received.
Wonderfully easy to make a design, shirts fit amazing. Great company to work with. Will be ordering more from Custom Ink in the future!
Custom ink was great, price felt a little high, but overall we are happy with the results.
I couldn't ask for better service. I've tried using local companies before to support my local community, but it's ALWAYS a hassle with mistakes/delays/poor quality. I'll be sticking with Custom Ink.
Friendly and helpful customer service. Love the T-shirt and believe our granddaughter will be thrilled when she get it.
I love customer ink, but this last order was a little underwhelming. The screen printing isn't nearly as clear or colorful. It almost looks like the machines was running low on ink. I wish they had a darker fill and had been brighter like the shirts we ordered before.
I love custom ink. You guys are great to work with, easy website and fast shipping
This is the second time I've used you guys. You continue to amaze! Well done! I need to get some mesh ball caps. Can you do it?
My order was just what I wanted, A good quality shirt with the artwork that I designed Custom Ink's website, The art work came out just as I wanted it to look like.
Everything looked great! I just wish the site had a way to fade out the edges so the artwork wasn't so much of a square.
As soon as we will need more T-shirts in future we will come back to you and also gladly recommend your Company to other potential customers. Also we appreciate the express -delivery, box came 1 day earlier!
I messed up my order and the customer service was great.
The website was so easy to use. Love the design and shirt is not that hard feeling you sometimes get when you get a design. Needed to add to order and customer service was great.
I was very please at the speed and quality of the product I received. My shirts arrived ahead of schedule and turned out absolutely perfect. They even had my font that most other companies do not offer in the design tool. Great job custom ink. Will buy again
Our company really loves their new t-shirts, especially the stonewash green colors. It pairs really nicely with the white lettering. I was able to place the order early in the week and have it delivered by Thursday in time for our programming on Friday. I was amazed at the customer service I received from the time I placed my order to when it was received.
The customer service representative was friendly and helpful; when I inquired about getting a replica of my work T-shirt, from a picture. I e-mailed the picture to Custom Ink; ordered T-shirts, and received them in a couple of days. The T-shirts I ordered with my job's logo were on point. Excellent customer service across the board. I will definitely order more products from Custom Ink, in the near future! Thank you.
I wish there was a way to crop picture uploads. The hanes nano shirt runs big. Great experience otherwise! The product turned out amazing.
I cannot thank your company enough. Our group suffered a terrible tragedy with the Thin Blue Line Motorcycle club and you guys stepped up and did everything we needed to get shirts to our friends. We can never thank you enough.
Answer: Hi there- no, we are not the same company as Genesis Ink. Thanks for reaching out!
Answer: I don't think so. -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Answer: Hi James- I'm sorry that you had frustrations with the quality and sizing of your order. If you can pass along your order number, we'd be happy to look into this and make sure we make it right with you. Thanks so much!
Answer: Sorry I can't help with that question. I got so frustrated with them that I went to another shirt printing site.
18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.