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Custom InkReviews 7,272

2.7

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Custom Ink Reviews Summary

Custom Ink has a rating of 2.7 stars from 7,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Custom Ink most frequently mention poor quality, overall experience and next day. Custom Ink ranks 6th among T Shirts sites.

service
64
value
57
shipping
54
returns
31
quality
50
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Melissa V.
California
1 review
0 helpful votes
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I can't say enough about Custom Ink. Processing of my order was fast. My design was flawlessly executed. And in the time of Covid when nothing gets delivered with any promptness, my shirts were delivered (to an island no less) at exactly the time promised. This is my second time ordering from Custom Ink, and I am really pleased with the experience.

Date of experience: September 3, 2020
Stephanie T.
California
1 review
0 helpful votes
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We were a little surprised that the logo was not centered on the journal, that it was off to the left. We understand that was probably done because of the elastic piece going down the right side, and trust that you know best.

Date of experience: September 3, 2020
Charles U.
California
1 review
0 helpful votes
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My experience in ordering the shirts was excellent.

Date of experience: September 3, 2020
Richard O.
California
1 review
0 helpful votes
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I was so satisfied with the team from the KOP Custom Ink, particularly Liz and Renee. Such great employees! Both so kind and helpful - totally focused on getting the job done well and providing more than just t-shirts, but a full experience. Will definitely come back to CustomInk for many more projects to come.

Date of experience: September 3, 2020
Dave G.
California
1 review
0 helpful votes
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The customer service communication is wonderful! I felt that they really understood and worked with us to get the best product. Their answers and response time was 100% on time and spot on! Very impressed. This is our second order and we are very pleased. The quality on our first order has held up and they are a year old now and look like new still!

Date of experience: September 3, 2020
John M.
California
1 review
0 helpful votes
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It was easy to place an order, some changes had to be made and customer service was outstanding!

Date of experience: September 3, 2020
Jim I.
California
1 review
0 helpful votes
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It's quick and easy however it can be challenging to create a shirt you're super stoked on. At least from my experience.

Date of experience: September 3, 2020
Adam W.
California
1 review
0 helpful votes
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It arrived in perfect shape, ahead of schedule, with my custom art beautifully printed!

Date of experience: September 3, 2020
Diane A.
California
1 review
0 helpful votes
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Absolutely perfect!
July 30, 2020

Absolutely perfect! Will definitely shop here again!

Date of experience: September 3, 2020
Maria A.
California
1 review
0 helpful votes
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I think this was my fourth or fifth order. I have been a member of Kiwanis for over 33 years and one of the reasons I have done business with all y'all is that your Golden Rule Core Value matches the 2nd Object of Kiwanis regarding Living the Golden Rule.

Date of experience: September 3, 2020
Maria Z.
California
1 review
0 helpful votes
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Got the shirts sooner than I expected. Thanks so much for your prompt attention to my order!

Date of experience: September 3, 2020
Paul X.
California
1 review
0 helpful votes
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Great work
July 30, 2020

Great work. Awesome customer service people. We will be using Custom Ink again

Date of experience: September 3, 2020
Jessica V.
California
1 review
0 helpful votes
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Overall my experience with Custom Inks was great, did wish that you had more options in terms of the color of the shirt when ordering less than 6 shirts. Nothing crazy but like the standard color option would be nice, also would be nice if you could put a design a little higher on the back side of the shirt. The highest it let me put a logo was in the middle of the back and that would just look strange. Ultimately though positive experience and would recommend

Date of experience: September 3, 2020
Peter M.
California
1 review
0 helpful votes
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Easy to order
July 30, 2020

Easy to order. It was easy to develop the design. The shirts ordered looked just like I anticipated. Thank you so much!

Date of experience: September 3, 2020
Laura F.
California
1 review
0 helpful votes
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Very professional from start to finish. Excellent website.

Date of experience: September 3, 2020
Jeff D.
California
1 review
0 helpful votes
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I am always pleased with the efficiency of Custom Ink's customer service and the timeliness of their products. I also love their personal touch by having the customer know, by name, the representative handling their order. I don't feel like a number, and that's a rare thing to experience with a big company.

Date of experience: September 3, 2020
Melissa S.
California
1 review
0 helpful votes
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I used the chat on line feature with one of your designers. She was amazing! I told her my grandpa camp theme and she whipped it out so fast! She did a wonderful job!

Date of experience: September 3, 2020
Sharon W.
California
1 review
0 helpful votes
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I use Custom Ink semi-regularly. Sometimes the quality comes up a bit short, but the customer service they provide to make up for it is over the top. It keeps me coming back.

Date of experience: September 3, 2020
Kevin C.
California
1 review
0 helpful votes
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The shirts we're great, and my employees loved them. I really appreciate the fact that Ms. Lauren went out her way to contact me with the minor change that the shirts needed, I really appreciate that. Yes I will be referring others to you're company. Thank you

Date of experience: September 3, 2020
Daniel S.
California
1 review
0 helpful votes
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The whole experience was easy and fun. Super fast shipping, vibrant colors. Only downside was that the image print was smaller than expected.

Date of experience: September 3, 2020

From the business

18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.


customink.com
Founded in 2000
Fairfax, VA, United States