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Custom InkReviews 7,272

2.7

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Custom Ink Reviews Summary

Custom Ink has a rating of 2.7 stars from 7,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Custom Ink most frequently mention poor quality, overall experience and next day. Custom Ink ranks 6th among T Shirts sites.

service
64
value
57
shipping
54
returns
31
quality
50
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Sharon E.
California
1 review
0 helpful votes
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The staff is very helpful, I ended up needing to change a word and they very graciously changed it. Thanks so much!

Date of experience: September 3, 2020
Joe U.
California
1 review
0 helpful votes
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Turn around time wasn't bad but I did not get updates on the progress of my item on the website or via email. I kept checking the progress and it remained in the first phase until I had to call and was told that it was being shipped that day. No updates.

Date of experience: September 3, 2020
Anna C.
California
1 review
0 helpful votes
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The customer service rep (or whatever you call them) was very helpful. I appreciated the help he gave and how he seemed so committed to making this an easy process for me.

Date of experience: September 3, 2020
Michael W.
California
1 review
0 helpful votes
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I was very pleased with my order. I did feel that the sizes, specifically the youth extra small, seem smaller than I expected. Other than that, everything was great.

Date of experience: September 3, 2020
Dorothy V.
California
1 review
0 helpful votes
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Amazing customer service... will definitely be back!

Date of experience: September 3, 2020
Melissa N.
California
1 review
0 helpful votes
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The customer service was excellent. I had an issue with one of the images being trademarked. The representative offered several solutions to lead to a successful outcome.

Date of experience: September 3, 2020
Laura S.
California
1 review
0 helpful votes
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Every aspect of of Custom Ink's service was PERFECT! I am so tired of how incompetent most people are that it was such a pleasure to work with them.

Date of experience: September 3, 2020
Deborah M.
California
1 review
0 helpful votes
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I didn't have an opportunity to interact with customer service but the website was fast and easy! Templates were nice but the ability to use your own creativity was also very easy. We will use again for family t-shirts.

Date of experience: September 3, 2020
Paul P.
California
1 review
0 helpful votes
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Customer service reached out and provided excellent support on my items and fixed my mistakes before printing my shirts. I explained and she went to fixing. PLUS I RECEIVED SHIRTS PRIOR TO ESTIMATED SHIP DATE! I will place all my orders through custom ink from here on out.

Date of experience: September 3, 2020
Elizabeth O.
California
1 review
0 helpful votes
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Costumer service was great - was able to help us with the design and get us what we needed on time and within budget.

Date of experience: September 3, 2020
Kimberly I.
California
1 review
0 helpful votes
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For this occasion this is my 4th year ordering and I have ordered from here for other occasions. All products have been exactly what I wanted and were great!

Date of experience: September 3, 2020
Tony U.
California
1 review
0 helpful votes
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Very happy with the product. Since we couldn't print local, this was a great option. The cost is higher, but the product was of great quality.

Date of experience: September 3, 2020
Anthony J.
California
1 review
0 helpful votes
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Easy!
June 12, 2020

Easy! Fast! Dependable! High Quality! Great graphics & fonts! Love love love working with you!

Date of experience: September 3, 2020
Robert G.
California
1 review
0 helpful votes
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Everyone is extremely nice, patient, and informative. I will definately be back.

Date of experience: September 3, 2020
Steve R.
California
1 review
0 helpful votes
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My son designed his shirt. I told him they most likely would not do it because it was a name brand design. A lady called and said that exact thing but she did a redesign that was similar and my son loved it and thought it was better. She was super helpful and super friendly.

Date of experience: September 3, 2020
Peter T.
California
1 review
0 helpful votes
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Customer service was excellent! I spoke with a Crystal S. And she was so pleasant, understanding and easy to work with. She made me want to do more business with custom ink!

Date of experience: September 3, 2020
Carol R.
California
1 review
0 helpful votes
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I believe its a great company. A little pricey and receiving your product after you place an order takes longer than I would like. Thank You and overall, your product is good. I'll let you know how well it does after washing a few times.

Date of experience: September 3, 2020
Margaret E.
California
1 review
0 helpful votes
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Twice, I was able to get quick design help simply by chatting live with a customer service rep. I was incredibly impressed.

Date of experience: September 3, 2020
Jeff L.
California
1 review
0 helpful votes
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I'm a repeat customer for a reason. I am always satisfied with the final product at CustomInk. Thank you!

Date of experience: September 3, 2020
Jessica M.
California
1 review
0 helpful votes
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I will definitely use Custom Ink again. Great and friendly customer service. The website was very easy to navigate. They even got my order to me a day earlier than expected. They made the whole process so easy. From someone who has worked in customer service nearly my entire life, THANK YOU for knowing how to treat customers with professionalism and respect. Getting regular updates on my orders progress was above and beyond the customer service I am used to receiving. Thanks again! - Mitch Styles

Date of experience: September 3, 2020

From the business

18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.


customink.com
Founded in 2000
Fairfax, VA, United States