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Custom Ink Reviews Summary
Custom Ink has a rating of 2.7 stars from 7,272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Custom Ink most frequently mention poor quality, overall experience and next day. Custom Ink ranks 6th among T Shirts sites.
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This is my second order and wasn't sure how to get started. I used the chat button. What an great experience. Your rep insured that what I dreamed of for my new order happened. The color, sizes, the right size logo for my youth shirts ( something I would not have thought of). She did a wonderful job and made my experience the best.
I believe your chat customer service is top of the line. The people are knowledgeable and ready to really help. If I had one comment it would be around the approval process. Specifically for our experience, we had a custom design and felt a bit disconnected in the communication at that point. We had made notes on the desired effect and seems they got lost or not understood and so the back and forwards were a bit machine-like and could've used some more of a human touch or guidance. All in all, we are extremely happy with the result.
I like the quality of the products and the printing is excellent!
I've had a lot of bad customer service With other companies lately. When I emailed custom ink about an issue on my order, they got back to me so quickly and fixed it. Well done.
I'm thrilled with the shirt! My friend did custom art for me to get a shirt for my husband for Father's Day, his first as a "cat dad" hahaha. I was a little nervous about the shirt when it said it runs small, but when it arrived it actually looks fairly big for a M t-shirt so it should be fine. We'll see how it fits him when he gets it next week! But it was great. The design team verified that my colors would show up fine on the shirt, and everything looks great printed.
Fantastic shirts lots of positive comments. Just started my own business and these look great
Third or fourth order from Custom Ink. And have been completely Satisfied all times
Outstanding! Above and beyond! I will definitely be a returning customer!
Second time using custom ink. Your entire teams are amazing. I called multiple times and spoke with a few different agents, each were helpful, patient and extremely competent!
The experience with Cusyom Ink was incredible. They far exceeded my expectations. Their communication throughout the process was superb.
We love working with Custom Ink. We can always depend on high quality products and printing.
First time using your company and very satisfied with customer service and quality.
I will always use CustomInk for my tshirt/printing needs. The finished products always exceed expectation, and well... the staff is just wicked cool!
We are very pleased with the t-shirts and they were delivered in time for our family reunion. Very happy with the whole experience. It was even above our expectations.
Great customer service but too much money for basic cloth mask but my logo artwork came out Great!
I really appreciate your cooperation, your diligence in helping me get everything as I wanted it, and especially the promptness which you accomplished it all. I am very pleased. Thanks so much!
Customer service was awesome. I spoke to two different people about two different questions and they were both extremely helpful and nice :)
Excellent experience from start to finish. I was most impressed with the customer service... I spoke with two different employees at different times during the process and they were SO FRIENDLY and I felt VERY well taken care of! I also received emails (the emails felt personal as well) and follow ups to make sure everything was correct and on track. They paid attention to every detail to make sure I was satisfied and to let me know, no matter what, they would get this right. They got it all right the first time! Made me feel very confident. VERY IMPRESSED! Delivery was even a day before promised! I wish all companies were like this! Thank You!
Always happy with the customer service and quality of the work... not to mention the speed in which you all manage to deliver. Keep up the great work and I will remain a loyal customer!
Designing was quick and easy. The product came out great.
From the business
18 years, over 100 million custom t-shirts, 99% happy customers! Custom Ink is the t-shirt printing expert for your team, school, company, or any occasion.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members