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CustomControllerzz

Overview

CustomControllerzz has a rating of 4 stars from 256 reviews, indicating that most customers are generally satisfied with their purchases. CustomControllerzz ranks 64th among Video Game Accessories sites.

service
7
value
4
shipping
6
returns
1
quality
4

Instant Feedback

966 reviews
How would you rate CustomControllerzz?
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Louisiana
1 review
0 helpful votes
Follow Wilfred F.
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The commitment this company has to making sure you are 100% satisfied is like nothing ive ever seen, they are an amazing group of individuals.

Date of experience: November 14, 2024
Colorado
1 review
0 helpful votes
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AVOID THIS COMPANY
December 28, 2018

Just now
PLEASE READ. Do not purchase from the company. I purchased a custom xbox controller on May 24,2018. After a month a received the controller and the button did not work. I sent it back a few days later which was easy but it is now December 28,2018 and they ignore my emails and calls as to where my controller or refund are. They will not contact you and if they do it is the same lie. Please do not buy from them, avoid this company at all costs

Date of experience: December 28, 2018
Australia
1 review
1 helpful vote
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AWFUL
June 13, 2018

Do not waste your time or money with this business. Everything is so expensive and shipping is terrible. I place my order on 28/03/18. It is now 13/06/18 and the only response I have seen from the support team is that my controller was in the last stages and was going to be sent by the end of the week. That was 3 weeks ago. Go somewhere else to buy your controller PLEASE!

Date of experience: June 13, 2018
Australia
1 review
3 helpful votes
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My son's controller was only used a couple of times before it was found to be defective. Contacted Sarah at custom controllerzz who told me to send it back, did so and now they have both my controller and the money and will not return calls, emails and have done nothing to contact me. Useless and disappointing, really a bit of a scam as kids are involved in this whole business.

Date of experience: April 24, 2018
New York
1 review
0 helpful votes
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Insane controllers
May 10, 2016

I have now ordered 3 controllers from this company! All of which are amazing! The customization options are sick! Bullet buttons and led lights make any controller look beyond cool! Shipping was about a week except for one that was almost 1 month because of the holidays, but that's understandable! Totally recommend this company to anyone!

Date of experience: May 9, 2016
Custom C. CustomControllerzz Rep
over a year old

Hi Garrett, thanks for the review! We love our repeat customers, please let us know if we can ever do anything to assist you!

New York
1 review
0 helpful votes
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Ordered a controller around the Holidays last year, sent a couple emails at first no response. Finally got a email and phone call back from Collin who went above and beyond to ensure my controller was delivered. Collin also upgraded my shipping to Express free of charge. Will order again, before the holiday rush!

Date of experience: February 28, 2015
Custom C. CustomControllerzz Rep
over a year old

Hi Christine, thank you for your review! We hope to see another order soon!

Florida
1 review
0 helpful votes
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Great purchase!
May 9, 2016

Bought this controller for my boyfriend, and he absolutely LOVED it! The rapid fire worked great! Totally worth every penny! Called customer service and all my problems were solved by the representative. The controller came much faster than expected to.

Date of experience: May 9, 2016
Custom C. CustomControllerzz Rep
over a year old

Hi Erin! Thank you for your review! We look forward to seeing another order from you!

Maryland
1 review
0 helpful votes
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Great customer service
May 12, 2016

I have bought 2 controllers and both times I was not disappointed. They are very well put together and exactly what I ordered. This lady time there was a shopping issue on their end and they were very helpful and willing to fix the issue as soon as they could. I will definitely be going to them for all my controller needs.

Date of experience: May 12, 2016
Custom C. CustomControllerzz Rep
over a year old

Hi Sean, thanks for the review! We hope you enjoy your controller for years to come!

Florida
1 review
0 helpful votes
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I recently ordered the Wildcat PS4 custom controller as a present for my son. This controller was on his wish list. I saw that Christmas was approaching and contacted customer service to check the status of my order. I spoke to Collin who assured me he was doing everything possible to get my order out on time. He explained they were missing a part but promised he would do everything possible to have the controller ready for the holidays. Collin followed up with me throughout the entire process. Then he called me on 12/23 and said it is ready and drove to his local UPS store with minutes to spare in order to send it overnight. The controller arrived and not only did it arrive they wrapped it for me, one less thing to do before putting it under the tree. Thank you to Custom Controllerz and Collin for making my son's Christmas perfect.

Date of experience: January 11, 2017
Illinois
1 review
0 helpful votes
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I ordered a controller for my boyfriend for his birthday. I was pretty skeptical because I saw quite a few bad reviews all reguarding shipping. I paid for rush shipping because I ordered it last minute but it came exactly when it was suppose to. The controller looks amazing and I think it was a really fair price. I was told it would take up to 5 days for processing and 3 days to ship and it came exactly when it was suppose to. I cannot say much for all the people who had shipping problems but I did notice a lot were around a major holiday like Christmas and all the reviews I have read I didn't see that they paid for rush processing or shipping. I don't think that is a good reason for these people to receive them months later but I would say don't order around a holiday because that's when you run into problems otherwise I have no complaints with the product or how long it took to get here

Date of experience: August 4, 2016
Custom C. CustomControllerzz Rep
over a year old

Hi Ashley, thank you for your review! We hope your boyfriend enjoy's the controller and please let us know if we can do anything to assist you!

New York
1 review
0 helpful votes
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I bought my customized controller from Custom Controllerzz as a birthday gift and couldn't of been happier with the product! I would definitely recommend them to a friend. Fast delivery too, got the controller before my birthday! Will order again.

Date of experience: February 9, 2015
Custom C. CustomControllerzz Rep
over a year old

Hi Thomas, thank you for your review! We hope to see another order soon!

GB
1 review
0 helpful votes
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Excellent Company!. Excellent Product!. Unfortunately I was Misguided when reading the Unfounded Negative Reviews. I was Extremely pleased with the End result. I would Highly recommend Custom Controllerzz

Date of experience: May 17, 2016
Custom C. CustomControllerzz Rep
over a year old

Hi Julie, thank you for your review! We hope you enjoy your controller and please let us know if we can do anything to assist you!

Illinois
1 review
0 helpful votes
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Awesome
March 16, 2017

I bought a Build Your Own Controller and it is incredible. My gaming has stepped up in so many levels. It looks sweet, it operates perfectly, and the site was easy to navigate. #CCArmy!

Date of experience: March 16, 2017
Custom C. CustomControllerzz Rep
over a year old

Hi Kelly! Thank you so much for your review. It sounds like your really enjoying your new custom controller! Please let us know if we can assist you in the future. #CCArmy #GameOn

North Carolina
1 review
0 helpful votes
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Slow as hell
May 3, 2017

I ordered a Xbox one controller with rapid fire option so when I got it I opened it up and it was a PS4 controller and it took an entire week for my controller to get here I most definitely won't come to this site for a controller again

Date of experience: May 3, 2017
Custom C. CustomControllerzz Rep
over a year old

Hi Zach, I'm sorry for the inconvenience! Sometimes our shipping team does make mistakes, however, I hope you are enjoying your modded controller! Please don't hesitate to reach back out if we can assist you further.

Dawn C.
0 reviews
0 helpful votes
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Easy and convenient!
January 7, 2017

Easy and convenient! It took a while but it finally came! Exactly 2 weeks after Christmas. They refunded my express shipping of $24.95 which was thankful. My son is enjoying it as we speak like a belated present :) I would order again just much more in advance! DH

Date of experience: January 7, 2017
Deborah s.
0 reviews
0 helpful votes
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So far easy to order on line and build.just received my sons custom controller. Very good customer service and they let me know what was happening with progress and arrival info. Not opening until Christmas morning but I'm sure it will work perfectly

Date of experience: November 29, 2016
Penny P.
0 reviews
0 helpful votes
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Happy with the product but we keep getting caught with conversion rates on this sight and THEN once payment is okayed, it adds shipping! I think that's rude - it costs quite a bit more than we always first expect.

Date of experience: November 10, 2015
Fern m.
0 reviews
0 helpful votes
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A fantastic idea
December 22, 2015

A fantastic idea. I know my son is going to be delighted with this product. It was good to get updates of where in the word our parcel was. It kept our mind at rest that we were going to get it time for christmas.

Date of experience: December 22, 2015
darcy E.
0 reviews
0 helpful votes
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To do custom controller it was a little confusing but i finally figured it out. The only thing i have a problem with is the cost of a special mailing. When i realized where you are located i could have driven there much cheaper then the postage

Date of experience: January 2, 2017
Syilvence J.
0 reviews
0 helpful votes
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The mouse was shipped on the day that was estimated and the packaging was solid and not fragile. The mouse itself was in pristine condition and I could not have asked for a better packing and shipping time frame. Very good experience.

Date of experience: October 30, 2015